“If I could give this insurance company no stars I would. They are shocking, liars, sharlatons, fraudsters!! I provided them with 17 years no claims and after just 1 year with them and no claims they will only issue me with 9. Then had the ordacaty to say my new insurance could be invalidated if I can provide them with what I have said I have!!! I'm so angry”
“Do not bother with this phantom Car Insurance Company who hide behind the internet, First year you will get a fair price and the next years the policy will go up by 33% You wont see " new quote" notification and if ad when you cancel you will get stitched up with a £50 fee. I went to Direct Line and they gave a much lower quote plus real people who you can speak to "Quote me Unhappy" waste of space . go elsewhere”
“I had previously been insured with this crap company with no problems.. Insured this time for them to cancel my policy as they said I have no proof of ncb..all my data is on previous ...then cheek to charge 75.00 for ADM fee...no one answers a direct question.AVOID THIS COMPANY MITE LOOK GOOD ON PAPER BUT CRAP COMPANY.”
“Absloutely avoid this company. Really bad at answering emails. Cancelled my policy without informing me. Eventually wrote me a letter that took 9 days to arrive. It's very true you get what you pay for. RUBBISH”
“Absolutely terrible - the policy I signed-up for bears no resemblance to the actual policy I received. There's something very suspicious about this company. I cancelled straight away. Avoid like the plague!”
“They say you won't get charged administration fees due to being online but they will charge you amenment fees when you make a change! £92.87 for change or veichle! Joke!!!!!
Would not recommend. Also more then doubled my premium on a car which is a lower insurance group!”
“Fine till try to claim. Informed me burst tyre is a 'road traffic accident' rather than being covered under breakdown.
Started online claims process at 5pm with a phone at roadside with 2 kids under age 4.
Nice lady I spoke to rep for RAC/QMH didn't seem to have info on garages available in Glasgow on Sat night for tyre repair....
Paid RAC through QMH £169 to get picked up 'as a priority' to get Tyre fixed that Saturday night. Garage closed 7.30pm. I was finally picked up by 911 at 8pm.......tyre to be fixed now Monday....who had the information they were attending 3 adults.
Pickup in a 10 mile radius would've cost £66 if I'd called 911 myself at 5pm...and likely would've not taken 3h.
Rip off and seriously unimpressed.”
“They are a bunch of money grabbing scumbags. Quote me happy automatically renewed my car insurance policy for another year making it MORE expensive than my current year even though i have no claims insurance AND they did this without informing me and therefore, without consent. They do not appreciate current customers only new customers!!! New customers are offered 20% cheaper car insurance. For me to opt out, they want to charge me 52 pound. I am taking this to the financial ombudsman. I was looking forward to having more money this year as i wouldn't have to spend so much on car insurance as i was a first year driver. Now instead i am paying MORE!!!!!!!!!!!!!!!! >:( If they have the audacity to do this to an existing excellent customer without a care in the world i can only imagine what they will like if i ever have to make a claim”
“Set up my direct debit for the 18th of every month despite me requesting the 24th as it's payday and will not let me change it. What a ridiculous policy! Also cannot contact them via the phone unless you're claiming and it takes at least 24 hours for them to reply to emails. Will not be renewing, don't be fooled by the cheap price!”
“Perfectly ok until something goes wrong - and then you're in for a run around. You CANNOT speak to anyone unless you are making a claim. When they say it's an online company, that's exactly what they are. They messed up my NCD and I could not get them to change their mistake. AVOID!! They're not the best value for money in any rate, I got a much better deal - excellent customer service from Churchill!!!”
“Put the claim through to them and haven't heard anything since, renewal has gone up by more than £150 per month even thou 8 years protected no claims.”
“I have needed a chip on the windscreen fixed, and had a minor accident which required both cars involved to be fixed. Each was dealt with in one simple phone call. Very easy to sort. Recommended repair service was fine too.”
“very easy to buy ,as this is a online insurance company documents available straightaway ,have no reason to contact them at present time . very good .”
“Truly awful company. Advertise 24/7 0345 number, make money on it while they drag you through a lengthy menu then give you a recorded message saying they are closed. Seriously doubt that they are compliant with the FCA in treating customers so badly. AVOID.”
“I insured my car with quote me happy via compare the meerkats , please avoid!!! They are the worse customer service people I have ever had to deal with they will take maybe 2 or more days to email you back if you have a problem! , I was discriminated because I have I'm dislestic , as they told me we would suggest you get another company that would suit you better due to my disability , as if I'm not ashamed about it enough I get more discriminated , also they needed proof of address I recently moved to my sons so sent of all my details but I done the paperwork wrong as I don't understand much, they got send back to me so I had to resend them off quite me happy told me that I have 7 days to get my paper work or they will cancel my policy but dvla take up to 6 weeks and not to mention its bank holiday ! Can't believe how disgraceful this company is and they won't give me any money back as of yet please I would advice to go to another company”
