“Been insured with this company now in year 2. Initially lots of stress uploading proof Ncd. Anyway got a new car, logged into my account and tried to amend my car details......the automatic response was we can't insure this vehicle, which I thought was odd. Logged out and requested a quote as a new customer, which I got instantly. I have challenged them, where they informed me it was the system and underwriting and they were unable to overwrite. If I wanted to change my car I would have to cancel my policy (at a £54 cost) and start new policy for the new car. Surprisingly I have cancelled and gone elsewhere!!!! Bad service hindered by slow response to emails (as can't speak to anyone all done online).”
“Quote me happy cancelled my car insurance due to me apparently not supplying proof of no claims (even though I uploaded proof on THE SAME DAY I took out the policy).
I had been conversing back and forward with the company as I was getting letters stating that I had not updated proof.
Eventually on June 22nd 2016 I received a letter stating that my proof of no claims had been ACCEPTED and that no further action was required.
I then found out that on 6th July they had cancelled my insurance! When asked for the reason why they said I had not been in touch with them to supply my proof of no claims!
They even charged ME a cancellation fee of £55!
I then emailed the company attaching a photo of the letter stating my no claims had been accepted and asked for my money to be refunded and for some form of compensation as I had been driving without insurance certificate for 3 weeks! They agreed to refund the cancellation fee but would do nothing else to help me, even though I had to pay an added £75 to set up a policy with another insurer (which obviously I would not of had to do if quote me happy had done their jobs correctly in the first place)!
So I have now been left out of pocket and to other company's it looks like my insurance has been cancelled because I am dodgy.
Thanks very much quote me happy!!”
“Would not even give 1 if I didn't have to! Accident on Tues PM phoned and reported to be told we would get car collected tomorrow and courtesy at the same time. They never phoned and it didn't happen. Today stayed in all afternoon for my a slot to be told they were running late and no courtesy car for us.
Now been told it will be tomorrow morning. How can it be 2 days post accident and still car not collected and no courtesy car, missing work staying in. No communication- just awful.”
“I Issued 17 years no claims. Decided to leave after one year and not renew my policy, they will only issue me with 9 years no claims despite not raising any claims (because it's their company policy) despite me calling at the syart of my policy last year & being told its been noted on my account to issue 18 years and yet they had the ordacaty to tell me to ring my new insurance company to say I wouldn't be able to prove the 18 years I'm entitled to and it would probably invalidate my insurance!!! I've raised a complaint and like loads of other unhappy customers have gone to the FCA. I'm usually such a calm person, but I was absolutely livid on the phone. They are truly shocking. I honeatly hope with enough complaints they will be shut down!! The are nothing but fraudsters.”
“If I could give this insurance company no stars I would. They are shocking, liars, sharlatons, fraudsters!! I provided them with 17 years no claims and after just 1 year with them and no claims they will only issue me with 9. Then had the ordacaty to say my new insurance could be invalidated if I can provide them with what I have said I have!!! I'm so angry”
“Do not bother with this phantom Car Insurance Company who hide behind the internet, First year you will get a fair price and the next years the policy will go up by 33% You wont see " new quote" notification and if ad when you cancel you will get stitched up with a £50 fee. I went to Direct Line and they gave a much lower quote plus real people who you can speak to "Quote me Unhappy" waste of space . go elsewhere”
“I had previously been insured with this crap company with no problems.. Insured this time for them to cancel my policy as they said I have no proof of ncb..all my data is on previous ...then cheek to charge 75.00 for ADM fee...no one answers a direct question.AVOID THIS COMPANY MITE LOOK GOOD ON PAPER BUT CRAP COMPANY.”
“Absloutely avoid this company. Really bad at answering emails. Cancelled my policy without informing me. Eventually wrote me a letter that took 9 days to arrive. It's very true you get what you pay for. RUBBISH”
“Absolutely terrible - the policy I signed-up for bears no resemblance to the actual policy I received. There's something very suspicious about this company. I cancelled straight away. Avoid like the plague!”
“They say you won't get charged administration fees due to being online but they will charge you amenment fees when you make a change! £92.87 for change or veichle! Joke!!!!!
Would not recommend. Also more then doubled my premium on a car which is a lower insurance group!”
“Fine till try to claim. Informed me burst tyre is a 'road traffic accident' rather than being covered under breakdown.
Started online claims process at 5pm with a phone at roadside with 2 kids under age 4.
Nice lady I spoke to rep for RAC/QMH didn't seem to have info on garages available in Glasgow on Sat night for tyre repair....
Paid RAC through QMH £169 to get picked up 'as a priority' to get Tyre fixed that Saturday night. Garage closed 7.30pm. I was finally picked up by 911 at 8pm.......tyre to be fixed now Monday....who had the information they were attending 3 adults.
Pickup in a 10 mile radius would've cost £66 if I'd called 911 myself at 5pm...and likely would've not taken 3h.
Rip off and seriously unimpressed.”
“They are a bunch of money grabbing scumbags. Quote me happy automatically renewed my car insurance policy for another year making it MORE expensive than my current year even though i have no claims insurance AND they did this without informing me and therefore, without consent. They do not appreciate current customers only new customers!!! New customers are offered 20% cheaper car insurance. For me to opt out, they want to charge me 52 pound. I am taking this to the financial ombudsman. I was looking forward to having more money this year as i wouldn't have to spend so much on car insurance as i was a first year driver. Now instead i am paying MORE!!!!!!!!!!!!!!!! >:( If they have the audacity to do this to an existing excellent customer without a care in the world i can only imagine what they will like if i ever have to make a claim”
“Set up my direct debit for the 18th of every month despite me requesting the 24th as it's payday and will not let me change it. What a ridiculous policy! Also cannot contact them via the phone unless you're claiming and it takes at least 24 hours for them to reply to emails. Will not be renewing, don't be fooled by the cheap price!”
“Perfectly ok until something goes wrong - and then you're in for a run around. You CANNOT speak to anyone unless you are making a claim. When they say it's an online company, that's exactly what they are. They messed up my NCD and I could not get them to change their mistake. AVOID!! They're not the best value for money in any rate, I got a much better deal - excellent customer service from Churchill!!!”
“Put the claim through to them and haven't heard anything since, renewal has gone up by more than £150 per month even thou 8 years protected no claims.”
“I have needed a chip on the windscreen fixed, and had a minor accident which required both cars involved to be fixed. Each was dealt with in one simple phone call. Very easy to sort. Recommended repair service was fine too.”
“very easy to buy ,as this is a online insurance company documents available straightaway ,have no reason to contact them at present time . very good .”
“Truly awful company. Advertise 24/7 0345 number, make money on it while they drag you through a lengthy menu then give you a recorded message saying they are closed. Seriously doubt that they are compliant with the FCA in treating customers so badly. AVOID.”
