“Dreadful experience. Having uploaded my proof of no claims I was surprised to receive an e-mail a few days later stating that my policy had been cancelled because I had not sent my no claims!!
I e-mailed, explaining exactly when I had uploaded the document and asked for an explanation. Nobody ever contacted me and I was charged an extortionate "admin fee" for the cancellation of the policy.
No phone number to ring so no opportunity to speak to an actual person.
Would not use them again.”
“Absolute waste of time and money. Refused to accept documents online and threatened to cancel and force me to pay. Gave me no choice than to go to another company who gave a better quote and have a real person to communicate with (not a computer). Insure with this company and when you need them you will find out you made a big mistake.”
“Very easy to use and very efficient everything is done and changed via the online account which is a lot easier than having to wait on hold to your insurance company to change details.
Changing normal details is free of charge and changing to new car details is super easy and I even got a refund! Hooray
All in all would use again.”
“I was a victim of theft where my car was vandalised. To the Insurance company's credit they prompt to collect the car, however, they provided very little information as to how a courtesy car will be provided. I ended up having to sourced this through their providers and the return of the courtesy car, with very little support and information from quotemehappy. I was gob-smacked to say the least.
I feel this part of your service is very poor and to add to the troubles, they fixed my door but they left part of the damage undone. To date I do not know why and the supposed work carried out on one door was not of good standard at all. I suppose I need to make a complaint to address this. However, it is my view that the Insurance company needs to get more involved with claims so one is not left feeling unsupported.”
“An ongoing disaster.
I have spent more time trying to sort out my very straightforward car insurance with "Quote me happy" than the rest of my car insurances put together.
It's probably OK if everything goes smoothly but they cannot cope when it doesn't.”
“Excellent customer service experience. I am a returning policy holder and was very happy with how my advisor helped me through the process. Well done Admiral.”
“Do not use this company. You cannot speak with anyone. They only send automated emails no matter what the query. I have uploaded my NCD evidence 3 times; it meets all criteria, and is for a policy that expired in last 18 months. They just keep sending automated emails telling me that it is outside 24 months. Submitting a query on website gets nowhere. Avoid this company. The frustration isn't worth a few pounds.”
