“overall I think it was good experience , first time i did on line and feel confident with all the informations, more happy to have cheap Insurance , make you feel good.
Only one thing i will suggest when the customer got the insurance with you on line at least one time someone from customer services should contact the customer and make sure the customer got everything what he need, it is just a courtsey and politeness. Direct communication with the customer has his own impact, the customer feel they are valuable.
just a thought!!!!!”
“What is it they say about 6-8 people tell everyone if they've had a good experience, and just about everyone if they've had a bad one? I'm normally the first to say when I've received bad service, but this time, do you know what? I have nothing but joy to spread. I had an accident before Xmas, called Quotemehappy, a loan vehicle was delivered to me within four hours of the accident, and from there on, nothing but politeness and efficiency. I can truly say that not one person I dealt with - the crash repairers, the guy who picked my car up - was anything but pleasant and helpful. It's something you don't want to know - how your company responds after an accident - but I can only tell you my experience, which was that they couldn't have done better.”
“I noticed that they have not given me my maximum No Claims Bonus on the policy and have had repeated attempts to rectify it. I will not be renewing with them in future as I feel they may be doing this on purpose. A lot of customers reporting that that are having issues with lots of insurance companies who are not providing the NCB discount and making it hard to get a better deal with another insurer. I am shortly to renew in a few months from now and I will not be going with them again.”
“all on line application and also if a claim is required, far too complicated for me. I will be changing to a company that uses humans on the end of a phone next time.”
“I am a pensioner and not very good on a computer but I found Quote me happy online and followed their instructions which were easy to follow, I dont type very quickly so it probably took me longer than most but even so it only took me about 20 to 30 mins to complete and my documents came through quite quickly after that”
