“I have had car insurance cover twice with QMH and I find their online process totally fine and adequate with a good website. I was under the impression the savings in policy prices was due to lower risk drivers and online service. However having been unfortunate enough to have to make a claim, I have now to my detriment realised their savings are generated by not actually providing comprehensive cover at the same level as their parent company Aviva which they conveniently do not mention in their policy documents. They DO NOT COVER CHILD CAR SEAT REPLACEMENT! ! ROSPA and all car seat manufacturers recommend no matter if the seats seem ok they should always be replaced. Aviva do cover this cost, but QMH do not. I was offered £150 towards personal belongings damage which given I had two car seats to replace doesn’t even touch the sides!
QMH took over 4 weeks to repair my car and 5 weeks to reply to my complaint regarding the car seats costs. The complaint reply was a standard template later FROM AVIVA stating the QMH policy meets the legal definition of comprehensive cover but that AVIVA choose to go above and beyond this. I was even told by my claims handler that if my accident was someone else’s fault they would have claimed the full cost from the other party!!! So it is necessary to replace car seats when someone else is paying but not if it is them!!
I will be following this up with the Financial Obudsman A’s nowhere in their policy documentation does it mention car seats and in the list of personal belongings is items such as phones and handbags. I believe this in being intentionally deceptive. BUYER BEWARE!”
“Terrible company, customer service is probably the worst I've ever dealt with.
Don't be fooled by the lower premiums, it's not worth it; Avoid like the plague.”
“Why hasn't this company been closed down by Trading Standards? Worst car insurance company that I have ever had the misfortune to deal with. I propose to take these thieves through the mill starting with Trading Standards, then the Ombudsman then the County Court if necessary. Everything from start to finish after a woman knocked my car in a private car park. Minor damage on both vehicles so decided not to make a claim but the offender did! I had a passenger witness in the car at the time which they say is unacceptable and after 9 months the offender still hasn't produced proof of her claim!”
“someone crashed into me. Car written off. It took about 9 MONTHS for Quotemehappy to contact the other drivers insurer and only after I threatened to take them to the Ombudsmen. Their advisers would tell me they would take action and then totally ignore my claim, over and over again! Advisers all gave me conflicting advice, like they didn't know job. Very painful experience. To top it off they made an error in my proof of no claims doc. I should have 9 years. They wrote 6 and haven't changed it. I lost 3 years NCD through their error. Totally incompetent company.”
“Shockingly bad, insured building and contents, then received an email stating that they could not collect my debit, after numerous emails back and forth, they admitted it was there finance department at fault and all was sorted. However then got a letter threatening me with court because I had not paid a premium. I have emails admitting their responsibility, so I have told them to cancel my policy and not bother me again. ABSOLUTE CLOWNS.”
“Poor communication. Loopholes to jump through. No one to call which gets very frustrating not being able to talk with a human. I would rather pay extra to be able to communicate with my insurance company.”
“Just renewed with QMH - renewal offer was cheaper than last year - everything online is best way of doing business - really easy to make amendments and reasonable pricing for making changes. Haven't had to make a claim so can't comment on that but I have had no issues during my past year with them.”
“Took out insurance with this company, nothing but hassle with the website, couldnt upload ncd, canclled insurance and went with some one else, screwed £50 out of me and still waiting for the refund a week later, still nothing.
Avoid this company at all costs.
will never deal with this company again, waste of time and effort.
after reading other reviews for this company, i can now see why people have had so many issues.
AVOID”
“Trying to claim for accidental damage, they don’t reply to emails and you can’t get through to speak to someone on the phone - the company they appointed to organise the repair do not answer emails or the telephone.”
“The price is low and enticing, this is because they don't have a call centre which sounds like a bonus. I have had a non fault incident recently and this joke of an insurance have not bothered to try contacting me (nor do they pick up on their accident line) in regards to the incident, instead I keep receiving emails saying they "unable to answer any queries regarding existing claims". The phone call I was promised after the incident never happened, and I am unable to get a hold of these people. All thanks to this company my premium has raised by £200 and I'm having to deal with the damage done to my car by myself. Their name should be "Quoteandscrewme.com".”
“Pray you never make a claim!
I had to make a no fault claim 6 days ago and have only experienced absolutely appalling communication between quote me happy, the guilty party's insurance and myself. I have been without a car since the incident with no sign of them chasing the other insurance company for compensation or a substitute car. I have spent an average of 2 hours per day, each day on the phone, on hold to them and received no help and nothing but empty promises of return phonecalls from them. The car has consequently been written off yet it is still sitting outside my house. Quote Me Happy has caused so much stress, upset and loss of earnings and has done absolutely for me - they may be cheaper for a quote and a renewal but if you chose to go with them just hope you don't ever have to make a claim.”
“The service is dire. Was supposed to renew the insurance but the links they sent didn't work. I set the policy to autorenew but it failed which meant that I was driving around uninsured. Complained and they said I had to put in a new quote which was nearly double the price.
Literally no one you can call, no one! God help you if you had a crash with them. Truly awful service.”
“Absolute dogshit ! Worst company I have ever had the displeasure to deal with in over 30 years of buying car insurance. Please do not give these half-wits a second glance - in the end for the sake of my sanity I cancelled my policy and moved to someone else (at cost to me I might add - at least I can sleep at night now I know these clowns are not insuring me)
Avoid, avoid, avoid......”
“Thought I was getting a good deal but very hard using the web and your account keeps freezing. Tried changing date of birth ( thier mistake not mine) paid £22 40 for changing it myself new policy came back with still wrong birth date. Hardest web page and account I’ve ever used and I was in IT for years. Wouldn’t use again or recommend to anyone. Better to pay a little extra.”
