RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,197 Reviews

30 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,197 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service, have waited 9 hours, no ones come, job was deferred! Paying for the full package and no ones available to do a jump start! Ridiculous service!!”

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Posted 2 years ago

“Never have car insurance with the RAC Days of trying to get through Cant cancel online Scandalous to pay a £55 cancellation fee when you no longer have the car you were insuring. Will not recommend RAC again Will be sending in an official complaint and also going through ombudsman Quote me Happy Hubby was insured with, cancelled policy on his car as got new one, could do it online and got a cheque through post for slight overpayment”

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Posted 2 years ago

“Suicide causers, they will drive you mad. Constantly stealing your money”

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Posted 2 years ago

“Never go near RAC, Scum, thieves, liars. People are in jail for less. They will make you suicidal”

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Posted 2 years ago

“DONT GET RAC INSURANCE Took out a black box policy, where it advertised no curfews. Turns out driving after 7pm majorly affects your score. Then trying to cancel the policy is the hardest thing posssible.”

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Posted 2 years ago

“POOR customer service. Staff are rude and literally talk over you. Cancelled a policy BEFORE money was taken out of my account and a week before the policy was started. They took the full amount out of my account, will be charging me a £25 cancellation fee. Was told I'd get my refund in 48 hours, 7 days later still waiting. Don't let the name fool you. Do your homework and go with a different car insurance provider.”

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Posted 2 years ago

“After breaking down an hour from home it took 21 hours for a local garage to get us home...abysmal customer service..complaints team even worse..so much for their TV adverts.better iff breaking down and sorting it out yourself and least it will be the truth.”

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Posted 2 years ago

“My brother in law was sure he had purchased the most comprehensive trvel abroad car insurance they offered. Yet when we hit a deer 2am on a french motorway we were towed to a garage, left to sleep with our toddler in the car all night (despite promises of a hotel) and then woke to find not only that the garage was closed all weekend but to a message that RAC wouldn't help further because it was an 'accident' not a 'breakdown'. This is not clear on your website, so if you purchase from them go through the contract with a fine tooth comb and be prepared for them to find any excuse not to help you.”

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Posted 2 years ago

“Absolutely terrible experience, I was not very aware about this spy black box thing that MUST be fitted in the car (I didn’t know it was mandatory) so they decided to cancel my policy, I called 4 or 5 times different services, they sent me else to come back eventually to the service I called the first time! WTF? Unbelievable! Worst experience ever, nobody is interested to look after you, they don’t even care if you cancel the policy, wahooo I just cannot believe how unprofessional RAC are! Shocking experience at a very high price! That’s a f...ing joke”

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Posted 2 years ago

“Moved house last year and was charged £25 for the honour then my premiums increased even though I’m now in a so called better postcode. To top that off I sold my car a few weeks ago and was charged a £39 cancellation fee. Just when I thought that was it I was sent a letter demanding £21.44 as a cancellation fee! I’ve paid it to stop any hassle from them but I’m waiting for my complaint to go through their process. After this I’m going to get in touch with the financial ombudsman. Avoid at all costs”

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Posted 2 years ago

“Absolutely the worst company to insure your car with - AVOID AT ALL COSTS. Completely uninterested in your requirements basically 'the computer says, no' Was charged £55 cancellation fee for being 3 days without a car - they would not allow me to keep my cover until my new car arrived. I would never insure with them ever again.”

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Posted 2 years ago

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Posted 2 years ago

“Painful process to cancel a renewal....can't do it on the website...only doable by calling the contact centre who took 25 mins to answer...never again and have also cancelled my RAC membership and switched to the AA”

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Posted 2 years ago

“Cancel my policy not having black box , it is a stupid condition, and also charged me in cooling off period, a cancellation fee and admin fee ,not happy ,untrustable, unreliable.”

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Posted 2 years ago

“Don't be fooled by the household name RAC are a total RIP OFF on all accounts from Changing your policy slightly to address they charge for everything . No customer service at all . They need reporting”

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Posted 2 years ago

“£54 cancellation fee, absolute daylight robbery, and to top it off, completely disinterested & unhelpful call staff! Read off their little sheet, no attempt to resolve issue. Hope this gets read by both the RAC people and others because come November when I have to renew my breakdown cover I’ll be cancelling that as well”

Helpful Report

Posted 2 years ago

“Edward moore 11 whistling drive Ailkmos 6038 29/09/1982 Toyota hilux Repairs to my ute cemini . Due to repairs on my new vehicle that coats my 74000 dollars .. Work manship of workshop poor. Overlooking out come of repair poor with cemini and rac .. Bog work very poor Paint work poorest iv seen .(defacts ) tub touched up with small paint brush Due to repair of piller not even done . Back door did not get blowing in for colour match..at first. Back bar lined up incorrectly +damaged ( inprints of tooling marks both sides ) Back tail light incorrectly put back in place .. Cover for back tub damaged by tooling inprint . Overstay on vehicle between cab and tub . Over all the ute has more damaged on it now, before it went in to get repaired ... Back tub is bogged three layers of paint , clear coat .. with iam not happy about on a new vehicle 2021 .. Need to be fixed with new replacement panel.. new bar .new cover .overspary taking off When the insurance assure rang me didn't even now where my vehicle was on the day off question!!!!!! Regard Edward moore”

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Posted 2 years ago

“You automatically renewed it with no option to cancel this. You then charged me for insurance I didn't require as the vehicle was off the road. You are the most unhelpful company I've ever had the misfortune to deal with. AVOID AT ALL COSTS!!!!!”

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Posted 2 years ago

“I don't recommend this insurance at all”

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Posted 2 years ago

“Replaced my driver plate cost me nearly £100 I will never use them again”

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Posted 2 years ago

RAC Insurance is rated 2.2 based on 1,197 reviews