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RAC Insurance Reviews

2.2 Rating 1,194 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,194 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a shame there’s not a minus 5 rating Despite my car insurance company paying you out 1 WEEK PRIOR, you tried to summons me to court and pay the same amount in full (approx $8000) Unprofessional and extremely corrupt I’ve always used RAC for breakdown PERHAPS YOU SHOULD CONCENTRATE ON THIS OPERATION ONLY”

Posted 2 years ago

“Had such a bad experience with this company , would not recommend to anyone . Insured one day , cancelled our insurance the next day , told us it was a computer blip and re instated the insurance to have had it cancelled again ! Customer service tell you one thing and do another . Don’t if we are actually insured or not . Shocking service, avoid !!”

Posted 2 years ago

“Honestly had such a horrible experience with their service. When asking questions about what the insurance covers this employee was blatantly rude and failed to even attempt to understand my questions. And honestly you can tell how ignorant he was. He even tried to say don’t get smart, like love how are you unwilling to do ur job and provide information and when u do it’s belittling and patronising. Absolutely disgusting behaviour. When I proceeded to ask him for his name he again was very rude and dismissive. His van number was DV67 UPC as it was the only information I could get. Again disgustingly horrendous service and needs to be checked it’s acc atrocious I can’t even get my mind around how absolutely dismissive and small he was. Good luck tryna act like a big man my guy, you’re a very small individual and that’s on facts no patronising here. And this is not conducive to the whole company, just some real bottom tier ones. 07/02/22”

Posted 2 years ago

“Totaly confusing when you have to make a claim. They get contractors to do everything. Not really an insurance company, more like agents. Dissapointed.”

Posted 2 years ago

“RAC deserves minor star. We took up an insurance policy with them on the 14th of January 2022. Despite we have got 5 year unprotected no claim discount, they enforced extra document check on us. We cancelled the policy on the 30th, effective on 1st of February. I have received their refund of £191.62 today out of the £648.11 I have paid for one year’s premium. £456.49 has been deducted for 16 days of cover, what a COMPLETE RIP-OFF!! I have decided to submit my official complaints to the Financial Conduct Authority and the Ombudsman for justice. This company has been blacklisted by me from now on. Xinquan Ou/Freda Ou”

Posted 2 years ago

“Am paying £124 month insurance car not on road that much only 2 days week yet RAC say nothing there can do if l not pay will have chargers on top my bill shocking phone them 4 times but company not care”

Posted 2 years ago

“Accident 16th january - other drivers liability - substandard hire car provided and my car not picked up for repair 2 weeks and 5 phone calls later - really shocking service.......................”

Posted 2 years ago

“We were advised by the RAC insurance staff in the customer service that an accident was found to have incurred by us on the 4th of July 2017, she told us that accident should be recorded on our present record. We told her that accident had happened due to a car crashed on my rear bumper and caused my car moved to crash on the rear bumper of the car in front of us. We strongly denied liability of the above accident and we have got a written letter from our previous insurer that we have got 5 year unprotected no claim discount. We also write to show our anger about RAC is asking for extraordinary and extra document proof including: -DVLA code check -4 pages V5 registration document - utility bill showing our address other than asking for proof of the 5 year no claim discount and copy of our driving licenses. We have paid our premium in one go already, so what is the purpose of this check? We have lived in this country for 21 years and have never experienced similar incident like this. I consider this is unacceptable and unreasonable. I have provided the letter issued by Direct Line as proof of my five year no claim discount. I will be moving to another insurer as from the 1st of February, 2022. Because of the unfair treatment I have experienced, I have decided to post this review to the public to record my unpleasant experience with RAC Insurance. The great pity is that they used to be so good but recently they have become such a pain to deal with. Xinquan Ou/Freda Ou”

Posted 2 years ago

“With them 5 years got bought a private plate as a present phoned them up to put it on charged £22 fair enough then checked my policy wrong reg inputed so phoned back u to correct was then told I would have to take out a fresh 12 month policy to correct this… sorry no this is not my mistake cancelled policy immediately. They are crooks avoid avoid avoid !”

Posted 2 years ago

“Disgusting service from RAC took money fitted black box and direct debit and then cancelled policy due to error. Customer explained genuine error and still refused to refund and charge 125 cancellation fee and daughter is now black listed for further policy at 18 and done absolutely nothing wrong. This Compayb is a disgrace do not insure with them awful the way we gave been treat and on her records for 5 years and they won't remove. Thanks RAC for nothing if she had killed someone I get it but a genuine error on a form and blacklisted for 5 years.”

Posted 2 years ago

“If I could give minus stars I would. I have been pay for 2 telematic devices in 2 vehicles for 6 years, the first time one of the vehicles was stolen they were deactivated within 1 minute. To try and deactivate them is more than painful, 3 phone calls , information that is way more than when they were fitted and I have to pay for the privilege. Do not waste your money with RAC.”

Posted 2 years ago

“I sold my car and went to claim the remainder of my insurance back (which I always pay in full). I was told that the remaining balance was a "cancellation fee" and there was NOTHING due back. What a complete bunch of THIEVES”

Posted 2 years ago

“Refused to even cover a new rider”

Posted 2 years ago

“Your ok taking the money off people for the breakdown but fail to turn up when needed, speaking to customer service what a joke, I cancelled the policy due to them not turning up and the cheeky effers turn round and say we'll we havnt charged you for cancelling, wtf, absolute joke, never again would I use this company, and I wouldn't recommend anyone going with them, total waste of space”

Posted 2 years ago

“If I could give zero stars I would. I took out insurance with rac and I wish I hadn't bothered and gone elsewhere. I forgot to mention a no fault claim from 2018 and because of this they charged me with a £35 admin fee, even though the no fault claim didn't affect my premium. I feel that I have been robbed, I would never recomend this company to anyone, as soon as my policy comes to an end I'll be canceling the policy and looking for a company with more Integrity.”

Posted 2 years ago

“Would rate lower if possible. Informed about accident not my fault as per requirement and they just took over. No communication between them and subcontractors. Intimidating text and calls from subcontractors. Did not listen proper to what they where told causing more hassle. Cancelled courtesy car as apparently repairs took too long albeit they were informed that the spare parts would take up to 3 months to arrive. Never short of excuses or trying to put blame on you. Up to an hour wait in call line. Can't get anymore unethical then this. Should you are with RAC my advise is everything in writing albeit don't expect a reply but at least you have prove of what you informed them off.”

Posted 2 years ago

“The RAC are the worst car insurance company out there. You take your car insurance out with them ,but what happens when you have a no fault car accident ,they are not interested and pass you to there underwriters ,acromas ,well hang on a minuite ,the RAC should handle everything during this awful time. there are the agent , and have been no use whatsoever”

Posted 2 years ago

“They will rip you off… Please be away from this RAC brand at all possible. I went for a home, buildings and contents insurance quote via money supermarket. After their search their results and Rac home insurance came as cheapest and I went ahead and took insurance. After I took insurance , I realised the insurance RAC offered is for contents only. So I tried to contact them to cancel it. I took insurance on 2 Nd jan Sunday Nd Monday being bank holiday no one was there to answer call. So I send a mail on 4 th to cancel the policy. Then they asked me to call them and when I called they want me to pay 20£ admin fee for creating an account and then money for using the service for one day . I have explained about the misadvertisement of the quote and I only realised the insurance only for contents after I buy. Money supermarket clearly showed the insurance for contents and buildings. I have to speak to money supermarket for their wrong way of advertising also. But they were adamant and they wanted to have 20£ for just creating an account on them. They were not listening their offices were closed on Sunday And Monday as they want that 20£ regardless . Their only claim, even if they miss sell something , we customers to pay price if admin fee. First time I am experiencing a company this greedy for money. Avoid them .”

Posted 2 years ago

“So many things wrong with this service. I would not recommend to anyone.”

Posted 2 years ago

“HORRIFIC. Avoid at all cost. Over priced, hidden cost, rude staff which even gave me fake numbers to call while trying to resolve an incident which they said it’s not their problem and hung up! Most unhelpful service. Took me several phone calls and 5 weeks later to finally speak to someone who managed to help me that works for another company. Without his help I would of got my car sorted privately and changed insurance immediately. Probably the worst service I have ever received in my life has to be from RAC car insurance. BEWARE!!! I shall be making family and friends aware to save them the headache and to be financially better off. Huge mistake going to a company I thought would be reliable, helpful and look after their customers.”

Posted 2 years ago

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RAC Insurance is rated 2.2 based on 1,194 reviews