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RAC Insurance Reviews

2.2 Rating 1,194 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,194 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response time to telephone calls is appalling. I waited pointlessly for 45 minutes! There was lots of recorded rubbish being spouted at me, none of which I wanted to know or asked for. Then I still could not get through to ask my simple query. And I still do not have an answer. Cheap insurance but shockingly poor customer service.”

Posted 2 years ago

“After 5 years with RAC insurance and despite 8 years NCB and with hardly any mileage last two years they wanted to increase my premium by nearly £90 to £450. When I phoned the customer service was diabolical and bordering on rude. Cancelled my policy immediately and transferred to another company saving over £250 for better cover.”

Posted 2 years ago

“Absolute embarrassment I have an accident 4 days before my policy ends and I’m still sat here 2 week on with no courtesy car it’s a joke paid all year for courtesy car for a incident like this and I’m left to find my own ways into work etc yet they want a £750 excess u must be having a laugh I’ll make sure that gets decreased with the money I have had to spend to get taxis etc into work it’s a joke don’t insure your car with this embarrassment of a company”

Posted 2 years ago

“absolutely rubbish service while i had car accident nobody responded as they should and they always try to put you through different team to get rid of customers”

Posted 2 years ago

“DO NOT USE RAC ,,,,,,,,,I had insurance for 8 months and because of a exhaust that was an after market which was obviously cheaper but not oem and added no extra horsepower whatsoever race kindly told me they could no longer insure me monthly and quoted 1400 quid unbelievably and then said you have lost this yrs no claims to add insult DO NOT USE RAC”

Posted 2 years ago

“I insure my car with RAC for one year I go to them with 19 years no claims bonus I leave them with 9 years I have no crashes dry very safely and they take 10 years no claims bonus away from you leaves me with 9 years that is alright offer so my advice is do not use RAC insurance if you have any more than 9 years no claims bonus because you will not gain any more from them please take no and do not use them they will steal your no claims bonus.”

Posted 2 years ago

“Absolute RIP off! Steer clear. After ringing to make an enquiry re adding my son to my insurance - the call handler made a small admin change by changing my marital status to separated which increased my insurance by £115 per year & also charged an expensive admin fee for the privallage. Why should living apart from my husband change my driving habits & changing M to S on my documents cost £50?”

Posted 2 years ago

“I sold my car 3 months after taking out a policy with RAC Insurance. Total annual cost £279.00. Along with the fee for 3 months insurance, which I have no problem with, they charged me a £55.00 Cancellation Fee which I find disgusting. I will never use RAC insurance again. I was told on the phone that "our terms of cancellation are written in our documentation". Yes, they are but few people plan on cancelling car insurance. RAC has lost my other car insurance plus breakdown. Yes, RAC. They are MY terms and conditions!”

Posted 2 years ago

“Found my renewal was doubled in price after one claim ( my fault). When I tried to find out the details of the claim made by the other party was told they could not give me details. Brokers they used (zenith). Never contacted me to advise me a claim had been made and despite promises made by the RAC. neither they or the brokers bothered to send me any further claim details which I needed for my new insurance company. Would not recommend them to anyone wanting car insurance. Very poor communication and no interest in trying to help.”

Posted 2 years ago

“Ok (for doing nothing at all) till I needed to cancel the policy. £55 fee for that is scammer price! Just taking the opportunity to rip people off. Wouldn’t insure with them again and would advise others not to either.”

Posted 2 years ago

“Would never deal with RAC again ever charged £25 twice for Administration in space of 10 days for New car and then to change back to existing private plate that they had already insured and I done the Admin online and they charged me for the Privilege I thought Dick Turpin wore a mask he doesn't he works for Rac”

Posted 2 years ago

“Dreadful company to deal with. Very unhelpful.”

Posted 2 years ago

“2 hour wait on phone to try and make a claim - eventually gave up”

Posted 2 years ago

“Don't Get car insurance with this lot change my occupation from LvG driver to Bus Driver and had to pay additional payment of £41 pounds explain for this reason it more likely for me to be involved in a collision also change from a 2,2 lite to 1.6 zero tax and still had to pay 25 pounds for this service”

Posted 2 years ago

“Customer service is very bad - was with them for a year but will never get an insurance with them again.”

Posted 2 years ago

“Disgraceful service to a long standing customer of 12 years. Despite no change in circumstances doubled cost of insurance to nearly £700 without any adequate notice. Would recommend not using this company.”

Posted 2 years ago

“Their Customer Services are absolutely rubbish. Was harassed for additional payment for cancellation of a motor policy and direct debit. When the funds had been cleared in full, the direct debit fee plus late payment a short time later they levied another fee for something else. At each point they told me the balance on my account was nil and then through harassment advised if I did not stump up they would place the amount requested to their Collection Dept. Although they were small amounts requested this was hardly good and equitable customer services. Wouldn't touch them with a barge pole!”

Posted 2 years ago

“Absolutely terrible service, have waited 9 hours, no ones come, job was deferred! Paying for the full package and no ones available to do a jump start! Ridiculous service!!”

Posted 2 years ago

“Never have car insurance with the RAC Days of trying to get through Cant cancel online Scandalous to pay a £55 cancellation fee when you no longer have the car you were insuring. Will not recommend RAC again Will be sending in an official complaint and also going through ombudsman Quote me Happy Hubby was insured with, cancelled policy on his car as got new one, could do it online and got a cheque through post for slight overpayment”

Posted 2 years ago

“Suicide causers, they will drive you mad. Constantly stealing your money”

Posted 2 years ago

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RAC Insurance is rated 2.2 based on 1,194 reviews