Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,014 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

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3.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“I am leaving such a high rating based on my experience with Ryan Collins. I have to be honest, if he was my employee I would immediately promote him to Director of customer service. He knows how to handle customers and deal with things in a timely efficient manner. Too many companies don't make the right hires for customer facing roles, but this is not the case here. Ryan was professional, pleasant and was quick to solve my problem. Thank you, Ryan.”

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Posted 8 years ago

“The WOREST insurance company i have ever seen in my life. They are not equally treated the customer. They use advantage of language they dont have standard regulation it depends who you are!!! Every one who works there telling you different ideas according your English level which means if you dont speak fluent then they start to cheat not to cover any expense and never admit what they said before. They are very stupid company.”

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Posted 8 years ago

“I am just about to cancel my insurance with them. Went to renew but they don't answer their phones! Bye bye!”

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Posted 8 years ago

“It would seem I'm joining a whole host of unhappy customers of this sad company. Although to be honest, I don't think any insurance company wants to pay out money if they can get away with it. My problem was with some tiles being blown up out of place by high winds. The bad weather was confirmed by a Sheilas wheel member of staff as being 65 mph winds and torrential rain. But despite that fact, when the surveyor turned up to look at the damage he walked out into the garden and took pictures of the roof from half way down the garden and stated it was wear and tear and could not, therefore, honour any payment to repair the roof. Whilst I agree there may have been wear and tear on my 1950s house, it doesn't detract from the fact that high winds took the tiles up letting the rain in which wasn't an issue prior to the storm. On checking the damage inside in the bedroom, the ceiling was badly stained and the plaster board bubbled from the wet. The mattress was soaked and an expensive cupboard had been soaked and now the draws are jammed solid. Carpet and underlay were also water damaged. The surveyor said the bed would dry out and as it isn't stained would not pay out on that. Which it did but now smells musty even though it isn't stained and is unusable. The carpet they agreed to pay out on. The ceiling was, as far as the surveyor was concerned, repairable with stain cover paint and a 'good emulsion'. He would not pay out on replacing the damaged boards. The surveyor offered us a pittance to repair our cupboard and advised us that a rubbing of a wax candle would sort out the jamming or plane a bit off the draws. Apparently they encourage 'mend and make do' attitude rather than look after their customers attitude. This comes after seven years of never claiming a thing. So I'm afraid Sheilas Wheels can get on their collective bike because we won't be using them again. The problem is there probably isn't an insurance company in the country that will be any better. The whole industry from cars to pets is a big money making scam.”

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Posted 8 years ago

“I have been with this company for 2 years and only had to contact them once as I had an amendment to make on my policy, So after being passed around to 3 different people and being fobbed off 3 times I eventually got through to an advisor Ryan Collins who works in the operations department, him and solely him is the only reason why I am giving this a 5 star review, my first sentence to him was 'can you pass me straight to a manager now please' now looking back at this I know I was rude however after being fobbed off 3 times previously he did understand and after being calm and sympathetic towards me he asked what my problem was (I also completely understand he could of quiet easily have passed the problem onto someone else but no he decided to stick out the call and deal with the issue) not only did he rectify my issue he went the extra mile in making sure my complaint was dealt with and I was happy with the outcome. He also followed up a week later after the call to ensure I was all okay. I don't usually write reviews however I do appreciate good customer service. Thank you Ryan”

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Posted 8 years ago

“I took out an online policy but needed to make amendments. Called their 0345 number numerous times, never got through, over an hour on hold. Rang overseas 0141 overseas number and eventually got through. Decided to cancel as impossible to get hold of, was told 'admin fee' of £26 even though cover hadn't started. After much moaning this was waived.”

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Posted 8 years ago

“Worst company ever do not deal with them.Theycancelled my insurance because I did not send in my no claims bonus but was totally unaware that if you have an exciting policy your no claims is not valid.never was this told me on any of the comparison websites or when I paid in full for the insurance .when I was stuck on the side of the motorway in the back of a police car trying to reinstate my insurance the just said sorry we can since we have cancelled it.thus leaving me with a£150 recovery fine a £300 spot fine and 6 points on my licence and a sky high prices when buying insurance. Gutted !!!! Lee Dawson(a done in law abiding citizen)”

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Posted 8 years ago

“this is the first time i had insurance with this company and had a very bad experience. they email me that they want to cancel my insurance after 14 days and they give another 10 days to keep insurance just they can charge me £42 for cancelling the insurance and having 10 days more.they cancelled my policy after 14 days giving the reason of fraud which is a nonsense and ridiculous excuses to make the money out of it.they said i search with different address and took the cheapest insurance which was just £2.50 difference which i never did. i said them if they want i can send them proof that the insurance i have is in my home address they refuse to do so saying that i am fraud.also they want to cancel after 14 days so they can rip me off saying that i use insurance for 14 days. Their system doesn't even know how many times a person search for insurance until 14 days pass away and they can have money for nothing.they just want to rip u off.”

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Posted 8 years ago

“Have no complaint with policy cover but am alarmed that I am changing my car tomorrow and I cannot get them to answer the telephone after holding on for a couple of hours on and off. I am more worried now since reading others' reviews. I certainly will not be renewing this policy.”

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Posted 9 years ago

“they just do not answer the phone, I will now, after many years, have to go somewhere else for my car insurance They also put the price of my insurance up by £ 66,00 without an explanation as to why.”

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Posted 9 years ago

“Nobody at Sheilas Wheels answers phones to customers. Expect to try many times and set aside hours”

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Posted 9 years ago

“Absolutely rubbish, worst policy I have ever taken out. No reasons given to why I had to have a black box installed on my car when I had been driving over 2 years? only used them as another company quoted me a ridiculous price for my renewal and was the cheapest I could find.. just goes to show you get what you pay for! I was promised a reduced rate on my premium each month if good driving was shown, never once in the red or yellow I scored green every single month with an average of 90% and had no reduction! When it came to renewal I said no and without any hesitation the "customer service" team instantly voided it off with no questions asked... DO NOT USE.”

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Posted 9 years ago

“SHOCKING company! Been with them for 3 years but when I changed my car they doubled the cost after checking on line I could insure my new car for a lot less. I had only just renewed the policy and at the time told them that I would be changing my car, however when the new car was collected they went back on what they had agreed with me and doubled the cost of the policy. Having only renewed the policy 6 days earlier I told them I wanted to. cancel the policy,due to being mislead and never being able to get through on the telephone. The amount they said they would pay back was half of what I had paid yet it was supposed to be pro rota to the time I had had the policy! Demanding to speak to a manger was constantly rejected. I was told the money would be in my account within 5 days. 3 weeks later still no money back from them!!”

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Posted 9 years ago

“Still waiting to hear when my car will be returned once being at the mechanics it has now been over 7 weeks for a two day repair job. Neither mechanics or shelia wheels call me when they tell me they will and I have wasted £s calling both to get a date which always gets postponed”

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Posted 9 years ago

“Impossible to get hold of customer services.”

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Posted 9 years ago

“Very impressed with service following claim for buildings damage and contents following a theft, helpful and little hassle. Telephone contact (Maria) was extremely helpful in providing information and setting up online portal. The latter provides ready access to required documents, simple clear interface.”

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Posted 9 years ago

“all processing of purchase progressed quickly and easily, no comment on claim procedure as I have not had any loss so far.”

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(Home Insurance) - Posted 9 years ago

“Excellent service”

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(Car Insurance) - Posted 9 years ago

“It is basically an online service, which I have never had to use.”

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(Car Insurance) - Posted 9 years ago

“For the past 2 years sheilas wheels have given me the best price on the go compare website , documents can either be posted out to you or emailed, also they offer a great discount if you have more than one car in the household. Would recommend anyone giving them a call .”

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(Car Insurance) - Posted 9 years ago

Sheilas’ Wheels is rated 3.4 based on 1,014 reviews