Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,014 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to get in touch with on phone. But when through staff helpful that's if you have not garotted yourself befor you get through to them.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“My daughter got insured with them recently and had her black box fitted. She got an email today saying her insurance was cancelled as they had not had paperwork which she had sent. She had an email and had been driving for three days with no insurance. She called them and they wouldn't reinstate without new upfront fee. Its Christmas time so obviously a delay with the post. Will not use again.”

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Posted 8 years ago

“If I have a accident than I will be able to tell how good a company is”

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(Car Insurance) - Posted 8 years ago

“Very competitive priced and easy to join .At the moment I don't have any views on claimimg ,.”

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(Car Insurance) - Posted 8 years ago

“very reasonable quotation, no hassle setting the policy up or using the account online to access the policy information. as long as they stay reasonably priced i will be staying with them!”

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(Car Insurance) - Posted 8 years ago

“I was very pleased with the service i received on line.”

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(Home Insurance) - Posted 8 years ago

“I've found Sheila's Wheels easy to deal with and efficient. We were driven into the back of and called them to discuss possibly claiming. The call was answered quickly and the advisor was helpful. No complaints so far.”

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(Car Insurance) - Posted 8 years ago

“fast efficient service at a good price”

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(Home Insurance) - Posted 8 years ago

“Found the web site easy to navigate everything was clear and precise. Can not say how the company deals with claims as I have not had to make one.”

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(Home Insurance) - Posted 8 years ago

“very good”

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(Car Insurance) - Posted 8 years ago

“Easy to buy”

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(Car Insurance) - Posted 8 years ago

“Very efficient and pleasant”

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(Car Insurance) - Posted 8 years ago

“All the staff at Sheilas Wheels were lovely and helpful. I had to call them to amend my policy due to changing my vehicle and also again for having amendments done to the new vehicle and everything went smoothly on the phone with them. Very impressed and won't go with anyone else.”

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(Car Insurance) - Posted 8 years ago

“Quite happy with service provided.”

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(Car Insurance) - Posted 8 years ago

“Absolutely no help for me whatsoever”

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(Car Insurance) - Posted 8 years ago

“My main car policy was fine, but the problem arose when I wished to insure my son for their holiday with insurance to cover them both for the use of my car. Despite many attempts on line and phone the problem persisted, I was later told that the system was to blame! Eventually, senior personnel were called and the problem was sorted with the issue of the correct documents. To maintain customer goodwill I have to say that I was handsomely compensated so no hard feelings. I hope to renew my policy with SHEILA'S WHEELS when it becomes due.”

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(Car Insurance) - Posted 8 years ago

“I had the worst experience in my life . if anyone crashes into you they don't care they don't give you a car on hire and they're rude to their customers all they want is your money every month I'm going to cancel my policy I don't want to have any thing more to do with Sheilas wheels again”

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Posted 8 years ago

“Taking out insurance with Sheila's Wheels was easy. So far I have had no problems.”

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(Car Insurance) - Posted 8 years ago

“They're not even worth a 1 star review ! Absolutely horrendous customer service, costs about 5p a minute and have never got through to them in anything less than 20 minutes. After that you're on the phone for a good hour trying to sort something, continuoisly being put on hold! I've just cancelled my insurance after a years policy and they're charging me £150, despite the fact I've been trying to get through to them to cancel the insurance ever since it was up for renewal. After 6 times of trying to get through to Sheila's Wheels to cancel the insurance (waiting 30 minutes each time until eventually hanging up) I finally got through to be told they were going to charge me a minimum of £150 to cancel it! How it costs that much to cancel a policy is beyond me, the car has been off the road on our private land since the insurance ran out and as I have a black box they are able to see that?! They've also told me on 2 different occasions that they will be sending me a compensation cheque due to the amount of times we've called and been unable to get through, and their response to the fact we have to wait so long to get through to their customer service is 'all our customers have to wait at the same'. They have also sent many threatening email and letters. AVOID AT ALL COSTS”

Helpful Report

Posted 8 years ago

“Do not stay with Sheila's Wheels, unless you don't mind paying far more than you should for genuinely good insurance. Having used these people more than once, we shopped round when they proposed a ridiculous premium increase simply for replacing a like for like car. We did shop round on Compare the Markets and saved £400- insane”

Helpful Report

Posted 8 years ago

Sheilas’ Wheels is rated 3.4 based on 1,014 reviews