Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,014 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this company for buildings and contents as I sourced them via a comparison site. Payed my policy with them for the last 7 years and after a recent break in to my property where I needed to make a claim I was left feeling absolutely disgusted in the way I was treated /spoken to ! I am the victim here left feeling scared, upset and angry and yet I was treated as a fraud!! I can only say thank you to the police for their curtesy and understanding but this is no compensation for the loss of my valuables ! Do not use this company !”

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Posted 8 years ago

“THEY ARE A SCAM COMPANY! YOU DO NOT PAY THE ORIGINAL AMOUNT THAT YOU HAVE BEEN QUOTED. THEY SCAM YOU FOR MORE MONEY AND THEIR POLICY IS RIDICULES. ONCE YOU START THE POLICY THEY THEN TELL YOU AFTER YOUR PAYMENT HAS GONE HIGHER. SO YOU PAY MORE MONEY. THE STAFF HAVE BAD CUSTOMER SERVICE. THEY ARE RUDE AND DO NOT RESPECT YOU AT ALL. DO NOT TAKE INSURANCE OUT WITH THEM.”

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Posted 8 years ago

“Caitlin sorted out proof of NCD otherwise I was going to cancel she was extremely helpful”

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Posted 8 years ago

“If you have plenty of time and like waiting in a queue listening to music this is the company for you. I have had to make several calls regarding a non fault accident and waited initially 35 minutes to report accident and at least 18 minutes on other calls! Due to the incompetence of the company and that they've doubled the cost of my insurance due to a non fault accident, and the third party insurance company contacted to advise of liability immediately, I requested to cancel my insurance from renewal and they answered call within 5 minutes. Very dissatisfied customer.”

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Posted 8 years ago

“Everything excellent”

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(Car Insurance) - Posted 8 years ago

“Great customer service when I needed advise.”

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(Car Insurance) - Posted 8 years ago

“Do Not use this company, they are a total rip off, absolute total rip off, avoid at all costs.”

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Posted 8 years ago

“Cant get through on phone. Try at 10am, hold for 8 minutes and then they say leave a message and they will call you back according to your number in que. Nothing until 12pm when you are busy. Try call back and guy on phone can hardly speak English!”

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Posted 8 years ago

“None of the garages in my catchment area were open Saturday morning, or could come to my place of work during the week! Had to drive for 2.5 hour round trip for a 10 minute estimation. Come on Sheila's wheels join up the dots and make it less painful.”

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Posted 8 years ago

“Had my car stolen off my drive. After initial delay of 24 hrs to make my formal claim over the phone and go through the fraud checks, I was pleased with the efficiency and level of customer service I received from Sheila`s Wheels. A fair and favourable valuation of my lost car , nice people to deal with, and speedy resolution of payment. Would be nice if payments could be by electronic rather than an old fashioned cheque - but now I`m being picky. An insurance co can really only be measured by how good they are when you have a claim, and in this case, Sheila`s Wheels were great. I will recommend!”

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Posted 8 years ago

“Took out car insurance with S W, in early May to start on the 23rd., still do not have documents after three phone calls. Last call today took half an hour to be answered. as an elderly person I do not want this sort of hassle and I like to have my policy in the car with me. had I known this would happen I would have gone else ware, should have looked at reviews before joining. I am dreading having to claim if this is how they operate. David S”

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Posted 8 years ago

“I moved into a property and took my insurance with me, a few months later I started to get a leak from a box gulley, they say I'm not covered as it was an existing problem, how can it be when I didn't live here and there were no reports of leaks on my survey. Total scammers”

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Posted 8 years ago

“You should avoid this company at all costs! You get lured by the friendly apparently Aussie marketing ploy but beware they are ruthless. My daughter insured her car with this company and had a black box installed with promises of rewards for good driving. If you deviate away from a few fixed routes allowed you get penalized and can see a £ 25 monthly rise in your premium based on one months' driving.She spent 3 weeks on work experience in a city and they immediately raised the premium once more! Despite the car not being used for several months while she was abroad she continued to receive exactly the same score of 63/100! every month. What total nonsense. They continually harass you with phone calls and e mails and we haven't made a single claim! My daughter has a clean licence with no incidents since passing her test. We will definitely NOT be renewing wth this company. Total scam! i”

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Posted 8 years ago

“Great service. Love this company!”

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Posted 8 years ago

“Notified them that my car had been hit by another driver. Other driver was at fault. I decided not to claim as cost of damage was less than my excess. Sheilas wheels still loaded my insurance and increased the cost of renewal despite no claim being made and me paying for the damage. Rip off company. Also will not allow you to choose repair company without having to pay additional charges. Total rip off. Avoid this company at all costs.”

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Posted 8 years ago

“I would not even give a star if their was an option not to. DO NOT insure with this company if you havent already. Absolute con.”

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Posted 8 years ago

“Following my previous post about my car not being picked up it still took some days to sort out this communication breakdown between garage, Green Flag and Sheila's Wheels. However with some persistence on the phone Sheila's Wheels did come through in the end providing a courtesy car and making a decision on whether the car could be repaired within hours of the garage report and a valuation first thing the following morning.”

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Posted 8 years ago

“Terrible customer service by phone. I haven't managed to speak to anyone about making a change to my policy, and I've been on hold for half the morning. This is completely different from my last insurer, who I could always get through to.”

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Posted 8 years ago

“if your not in a hurry get a policy then try and call them!!!! good luck”

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Posted 8 years ago

“I had trouble with them for approximately 6 months regarding my direct debit payments, I frequently asked for the payments to be taken on certain dates but to no avail. A payment was rejected so I called them and was told not to worry until they had attempted to take the payment again. A week or so later I checked my bank and the payment had been taken. Today I received a text message from Sheila's Wheels saying that my policy had been cancelled 4 DAYS AGO!! And had waited 4 days to inform me!! -I had been driving my car around on those days with no clue that it wasn't insured. When I rang them to ask what was going on, they told me that the payment that had been made was from this month and not last month. I was sent a letter so say that a payment had rejected, NOWHERE on that letter does it state when the payment was from, just that it hadnt been received. So I checked my account, saw that a payment had been made and thought no more of it. Other than one very unclear letter, I was not contacted by shielas wheels AT ALL to discuss the matter! No additional letters were sent, no phone calls made -nothing. Just a vague text telling me my policy was cancelled 4 days ago. I have been very compliant with Sheila's wheels regarding the payments, I have been very patient when they have attempted to take payments weeks later than requested. I have communicated with them over that last 5 or 6 months that this problem has been going on and suddenly my policy was just cancelled with no warning. Having tried to discuss the problem with them earlier I have since chosen a different car insurance company. I wouldn't recommend Sheila's wheels to anyone.”

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Posted 8 years ago

Sheilas’ Wheels is rated 3.4 based on 1,014 reviews