Sheilas’ Wheels Reviews

"Nearly 3 hours between e mails and telephone calls not one person could tell me if my payment for renewal had been recieved after a online chat they decided they would refund my payment but I had to make a new payment my refund would follow on 3~5 working days so I would be two payments outlying customer service agent then decided she had finished half way through a conversation as he4 shift had ended at 20.00 hrs SHOCKING"

"Nearly 2 hrs waiting for cuwtkmer servicw to asnwer my phone ...expensibe and worst cuato.er sevice i have ever had..."

"Been on the phone waiting to get through for over a hour now, and still no luck! What\u2019s going on with you guys!"

"Customer service: non existent. Car Insurance!!. I had an accident on 17 April 2023. I purchased comprehensive policy. Following my accident I was told to Google my whereabouts as I was on an A class road with only road signs which I read to the claims person, who insisted on a postcode which I did not have as I had no idea where I was except for signage ahead. \r\nI am a 60+woman travelling on her own, on a road akin to a motorway, left abandoned , whilst still in shock and uncertain of status of damage had to make own way home and make own arrangement for car to be removed from accident location as told recovery will not be able to get to me without a post code, no courtesy car provided to date, notes on their system non existent including police Report number, or reasons why action was not taken. One week later I have had no correspondence despite contacting Sheila\u2019s wheels almost every day initially for 4 days with no joy and no responsibility. I am all paid up for the year so they have my money. It\u2019s fortunate that 2 months into the year I had this experience as a warning for any other unfortunate occurrence. \r\nDon\u2019t touch Sheila\u2019s wheels or E-sure if you don\u2019t want extra headache. Their logo should be Sheila\u2019s wheels of confusion and incompetence(SWOCAI) for short. Communicated via both telephone and email. Still no response. The saga continues to date.!!!"