Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,577 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The technician provided a very friendly professional service. He quickly assessed and identified the problem, showed me evidence of it, and freely discussed options and prices to sort out my problem. All together great service. Thanks.”

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Posted 4 years ago

Thank you for the review Ralph! It's important to us that our customers are given all possible options when deciding what solution to their problem they would like to pursue. We’re looking forward to the next time we can help you.

Posted 4 years ago

“Rence was good support right from the day of my initial phone consultation until delivery return of laptop. Return day was as scheduled. Friendly and helpful. Will at support gave me good advice on alternatives to hard drive upgrade. Service team called twice to sort access - helpful and kept me up with progress. Support Team called me this morning re associated printer problem. Great help and all sorted. A good overall experience. Thanks”

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Posted 4 years ago

Hi Bruce. We are really grateful for your feedback. Your positive experience reaffirms our focus on customer satisfaction. Rence, Will, and the rest of the team will be happy with your kind words. Thanks again!

Posted 4 years ago

“Bryn was very helpful plus he simplified explanations so I could understand. He was courteous and respectful of covid level 3 requirements”

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Posted 4 years ago

Hi Astrid. Thanks for sharing your experience. Bryn takes pride in his technical translations, it's great you hear you appreciated them too.

Posted 4 years ago

“Very thorough follow up service, which is much appreciated.”

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Posted 4 years ago

Hi there. We really appreciate feedback from our customers about their experience. Thanks!

Posted 4 years ago

“Heath was an excellent guy, helped me with my pc to get it working again and made it better than when I brought it. Extremely professional and a genuine person, will use these guys again if anything goes wrong”

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Posted 4 years ago

Hi Jacob. Heath will be delighted with your feedback. Thanks for taking the time to review our services.

Posted 4 years ago

“Came for emergency call within one day! Peter explains things that are very complex for us in direct, specific terms and chacks to see that we have absorbed them.I could not access mail and attempts to do so by closing & restarting did not seem to work. My husband had bevome nearly suicidal because he could not prepare a data sheet under several headings and attach a small photo to each entry. Hopefully this will work.”

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Posted 4 years ago

Hi Greer. We are really grateful for your feedback. Peter prides himself on giving our customers a great experience. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 4 years ago

“Rohan charming young man and nothing was too much trouble”

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Posted 4 years ago

Thank you for the review Marg! We will pass your kind words onto Rohan.

Posted 4 years ago

“Weonsuk extremely good job , went the extra yard to help , and explain things ,advised me of other benefits that Geeks on wheels had , ie computers , anti virus , etc , and with no pressure to purchase , i did up grade my Anti virus protection , nice pleasant manner , but no small talk just got on with the job , well done weonsuk , big +”

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Posted 4 years ago

Thank you Wayne! Weonsuk will be happy to hear you enjoyed his appointment. Customer service is one of his main drivers! If you ever need anything else, we will always be here!

Posted 4 years ago

“I am really pleased with the services of GOW, in particular Technician Joseph, who has helped me on a number of occasions, with computer issues. He is very understanding, capable and a pleasure to deal with.”

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Posted 4 years ago

Great to hear you rated Joseph's work so highly! Thanks for the review!

Posted 4 years ago

“awesome service - prompt, friendly, professional and most importantly fixed our connection issues on the spot. Would definitely recommend”

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Posted 4 years ago

Thank you Melissa! It's awesome to hear you had such a great experience! We look forward to helping out next time you have any issues with your tech!

Posted 4 years ago

“Very knowledgeable Very patient Really polite and helpful”

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Posted 4 years ago

Hi Liz. Good to hear you had such a positive experience. We're so thankful for this review.

Posted 4 years ago

“Carl did an excellent job very friendly and easy to understand problem solved. 5 stars”

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Posted 4 years ago

Thanks for the awesome review Dave. We've passed this feedback onto Carl as it's important he gets recognition for a job well done. Thanks again.

Posted 4 years ago

“Very pleased with service + Fred fixed my computer +iPad email problems- a very nice man to deal with would recommend your service to anyone,Well done!”

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Posted 4 years ago

Thank you for the awesome feedback Dianne. We strive to provide the best service, Fred will love to hear you enjoyed the appointment. Thanks again for taking the time to give us a 5-star review.

Posted 4 years ago

“Very polite and helpful”

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Posted 4 years ago

Hi Denia. Thank you for the great review!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Colin. Thank you for the 5-star review!!

Posted 4 years ago

“JD came round and solved my issues within about 5 minutes, which is a little frustrating when I was paying for the whole hour. However it is hard to be angry at a technician for being too good. I had tried numerous local services, many of whom never replied to phonecalls or emails. The GoW process was super efficient and I was very impressed”

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Posted 4 years ago

Thank you for the 5-star review Martin!! Customer satisfaction is a big driver for us. JP will be pleased to know that his experience was effective and I have passed this feedback onto him. We pride ourselves on providing a great customer service. Thanks again for taking the time to review our service.

Posted 4 years ago

“Thoroughly good service - advice on scams and malware.”

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Posted 4 years ago

Hi Mary. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 4 years ago

“all issues dealt with efficiently”

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Posted 4 years ago

Hi Jean, thanks a lot for the 5-Star review!!

Posted 4 years ago

“Within days of your man coming here and looking at me Computer. Things went haywire. if I click on something to open up a talking point I get; "Your connection is not secure." and I cannot go any further. It is like Chrome has blackballed me with algorithms so I cannot look at anything further to the original headline.”

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Posted 4 years ago

Hi Graeme. We’re sorry you had a disappointing experience. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We will get your technician to contact you ASAP to attempt to get this ongoing issue sorted. If you would like to further discuss this please call 0800 424 553 and ask to talk to AndyP.

Posted 4 years ago

“Weonsuk was the technician who came out. He rang to say that he would be a little late which I appreciated. He was very pleasant, knowledgeable and helpful and spent a full hour working on my laptop/printer. After he left I discovered the original problem had returned so I phoned and spoke to him and he offered to come back which he did and hopefully fixed the problem. I think this is fantastic service.”

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Posted 4 years ago

Hi Helen. Great to hear you had such a positive experience. We understand that everyone has a busy day, so we find it really important to let our customers know when a Technician is running late. We’re so pleased you rated Weonsuk’s work and that you feel our service is fantastic. We’ll let him know. We’re hopeful we can help you again sometime in the future. Thank you for the feedback!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,577 reviews