Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,494 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service, always feel reassured. Technician is very personable, informative and patient. Wouldn't want anyone else to attend. Thank you for today.”

Helpful Report

Posted 4 years ago

Thanks for the Feedback Stephanie! Our technician will be pleased to hear you enjoyed their appointment! Thanks!

Posted 4 years ago

“JP was awesome to deal with, came in and sorted out one of my issues pretty quickly explaining what he was doing as he worked through the process. While he couldn't solve the other issue he was able to offer a suitable replacement. He kept me up to date on the delays and followed through on what he had promised. Very happy with JP.”

Helpful Report

Posted 4 years ago

Thanks Vicki! We will pass your great feedback onto JP for sure. It's important our technicians receive the recognition they deserve. A shame the 2nd issue wasn't resolvable but good to hear suitable alternative options were given!

Posted 4 years ago

“Both technicians were very helpful although one was somewhat tardy in getting back to me.”

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Posted 4 years ago

Thanks for the feedback! Apologies for the tardy responses, we work really hard on providing outstanding customer service so it's a little disappointing we weren't at our 5-star standard this time!

Posted 4 years ago

“Great service. Thank you, Weonsuk. Really appreciate it.”

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Posted 4 years ago

Thanks for the feedback on Weonsuk, Trish! We really appreciate it!

Posted 4 years ago

“Excellent service and a great patient personality. Nothing was a problem and efficiently worked through the fix ups and installation. Would highly recommend him to anyone.”

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Posted 4 years ago

Thanks for the review Andrea! It's great to hear when our customers get the 5-star service we are so well known for!

Posted 4 years ago

“Because of lockdown I needed to be helped remotely. I am older and not very computer literate but was helped with patience and skill by Rence who gave me confidence.”

Helpful Report

Posted 4 years ago

Thanks for the review Mary! It's great to hear Rence was able to help you out even with the challenges associated with remote access support!

Posted 4 years ago

“Very knowledgeable and helpful”

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Posted 4 years ago

Thanks for the feedback Darrin!

Posted 4 years ago

“Punctual. Very competent guy with broad knowledge of our computer needs and expectations. Quick operator who could sort our concerns for us. Thank you”

Helpful Report

Posted 4 years ago

Thanks Alison! We really appreciate the 5-star feedback! Glad you enjoyed the service

Posted 4 years ago

“Great service, both Hotline and Carl in person - excellent communication and smart solutions.”

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Posted 4 years ago

Thanks for taking the time to leave us a review Janice. We really appreciate it when our customers let us know we have provided the 5-star service we are so well known for! We look forward to being able to assist in future.

Posted 4 years ago

“Turned up right on time, followed all mask/cleaning/distance covid protocols etc, answered all my dumb questions and explained everything in a way that I actually understood! Also very friendly and a pleasure to deal with.”

Helpful Report

Posted 4 years ago

Thanks Tracy! We are taking the Covid guidelines very seriously as we know how important it is to keep our customers, our staff and the public as a whole safe! Great to hear that we were still able to give a 5-star quality service! Thanks for taking the time to leave a review! We look forward to seeing you again in the future.

Posted 4 years ago

“Wonderful service”

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Posted 4 years ago

Thanks!

Posted 4 years ago

“Donovan was courteous, stuck to covid rules, provided good advice and completed the job at hand except for an issue with double spacing that happens randomly as you can see. I have been referred to Apple to sort this issue out.”

Helpful Report

Posted 4 years ago

Thanks Pip. We are taking the Covid rules very seriously as we know how important it is to keep our clients, our staff and the public as a whole safe. It's great to hear despite the Covid restrictions, Donavan was able to provide you with 5-star quality service! Good luck with your continued support through Apple.

Posted 4 years ago

“A lot got done in one hour's service. Rohan is a very pleasant and helpful technician. The appointment had to be changed several times because of Covid-19. The coordinator was very easy to deal with.”

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Posted 4 years ago

Thanks for the 5-star review! Rohan will be pleased that you enjoyed the appointment with him. These lockdowns have been an interesting challenge to navigate for sure!

Posted 4 years ago

“Really good people to do business with they keep in contact via emails and text so you know what is going on.”

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Posted 4 years ago

Thanks Stephen, we do our best to keep our customers informed for their appointment

Posted 4 years ago

“I am absolutely thrilled with the service. Thank you Donavan”

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Posted 4 years ago

Thanks for the 5-star review Gwen. See you again!

Posted 4 years ago

“Paul did a fantastic job in sorting out my problem in a very friendly and understanding manner and also explained what he was doing as he went along. Thanks and kind regards. Anthony B Nuttall.”

Helpful Report

Posted 4 years ago

Thank you for the feedback Anthony! Paul will be very pleased to hear you rated his service so highly! We look forward to being able to help you in the future if need be!

Posted 4 years ago

“Computer still running out of space. TV is still losing connection quite often. RCA to HDMI cable didn't work. I had to get an analogue to digital converter for the VCR. I've been waiting long enough to get Rohan to come back to me. He didn't fix my problems the first time and has promised twice to get back to me and hasn't. Can you please assign someone else to solve my problems”

Helpful Report

Posted 4 years ago

Hi Jack! Thanks for taking the time to leave this review. It's really important to us that our clients have a 5-star experience however in this case it sounds like many of the things we came out to look at are occurring again. I have requested your technician to give you a call, and if you would like he can come out for free to see why these issues have come back. You should be hearing from your Technician today. If you would like to further discuss your experience then please call 0800424335 and ask to talk to AndyP (Customer Resolutions) and I will see what we can do to correct this poor experience

Posted 4 years ago

“Apart from the fact that my phone is hard to hear, a had a good understanding as to what Harry was communicating to me. He performed his magic with some fumbling assistance from me and my P.C was back to good working order, Many thanks Harry and thanks to G.O.Ws for a great service. Len Noyce”

Helpful Report

Posted 4 years ago

Thanks Len! We're doing our best to help during Level 4 and there are a few challenges! It's great to hear you and Harry were able to overcome these challenges and get a good result. We look forward to helping you again in the future!

Posted 4 years ago

“Very impressed with the patience and expertise granted a 90 year old. Many thanks Paul”

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Posted 4 years ago

Thanks for the review Pat! Our technicians are well known for their patience in explaining complex computer problems in normal English. We look forward to being able to assist you again!

Posted 4 years ago

“Thanks you are a saviour again Rang Spark and requested call out from Chorus Thanks”

Helpful Report

Posted 4 years ago

Thanks for the great feedback Jan! We really love being able to help. Let us know how the call out from Chorus goes and if you need any more help after their visit feel free to give us a call!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,494 reviews