Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,577 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Technician was here for hour and three quarters whereby it cost me $302 and still. Didn’t fix the issue but put in an enquiry with google help to get an answer back to me. Then he left and I tried to sign in again with google and it just kept tell me my password was incorrect. I feel that the service shouldn’t have to be paid for until the whole issue is fixed. I phoned the 0800 number just after he left they told me he would ring me that was 10:30ish and still at 3:45 I hadn’t heard from him so phoned again the 0800 number to be told he will call me when he’s finished with his current job. Am I not important enough as it is now an hour later and still no contact. My whole day has been on hold as I haven’t been able to access google work file. And that has cost me $400 that I can’t charge out”

Helpful Report

Posted 4 years ago

Hi Wendy. We’re sorry you had a poor experience. We value your business and regret that you didn't receive the experience you were expecting and that the technician did not contact you at the time you were expecting, causing you unneeded delays. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. I would like to help get this problem resolved in a timely manner to correct your poor experience. Can you please make contact with us on 0800 424 335? Please just ask for AndyP.

Posted 4 years ago

“Fabulous service. Technician Weonsuk outstanding”

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Posted 4 years ago

Thanks Paula! Weonsuk will be glad you rated his service 5/5!

Posted 4 years ago

“very polite”

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Posted 4 years ago

Thanks Pamela!

Posted 4 years ago

“I have always found Geeks on Wheels helpful and reliable, and good at their tasks.”

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Posted 4 years ago

Hi Stan. Satisfied customers mean so much to us. Thanks for the great review!

Posted 4 years ago

“Joseph was very fast and clearly knew what he was doing. He deal with all our questions very efficiently and with a pleasant manner”

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Posted 4 years ago

Thank you for the great feedback for Jospeh. He will be pleased to hear your appointment was a good one!

Posted 4 years ago

“Great experience with a a very knowledgable technician.”

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Posted 4 years ago

Thanks for the review, Christine!

Posted 4 years ago

“Great communication, timely service, job was completed as requested and friendly service.”

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Posted 4 years ago

Thanks Mark! Great to hear your appointment went well!

Posted 4 years ago

“Awesome work - fantastic service and technical troubleshooting.”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“Efficient service.”

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Posted 4 years ago

Thanks!

Posted 4 years ago

“Reuben did a full annual check on my computer, updated programmes and answered my various questions patiently. I appreciate that he explained everything clearly and simply Thank you”

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Posted 4 years ago

Hi Robyn. It’s really pleasing to hear your feedback. Great to hear your health check with Reuben went well! We’re hopeful we can help you again sometime in the future.

Posted 4 years ago

“waiting for my printer”

Helpful Report

Posted 4 years ago

Hi there. We apologise for the delay and it is important we resolve this with you. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call me 0800 424 335 and ask for AndyP so we can work with you to resolve this as quickly as possible.

Posted 4 years ago

“Very pleased with the service received from Geeks on Wheels - the service person who attended was very punctual, professional and promptly assessed the situation, offered advice and explained the issues involved and provided a reasonable quote for the work to be completed. We were very pleased when we received our computer back and the company delivered on everything it said it would without issue or recourse. Recommend them thoroughly.”

Helpful Report

Posted 4 years ago

Hi Louise. We’re really pleased you had such a great experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Great to hear your computer repair went so well. We’re looking forward to the next time we can help you.

Posted 4 years ago

“Geeks on wheels should be an essential household service for everyone. They are knowledgeable, friendly, trustworthy. Highly recommended.”

Helpful Report

Posted 4 years ago

Hi Jade. If you’re pleased, we’re pleased. Thank you. We totally agree that we should be essential in all households in NZ. We do our best to make sure all our customers think so too! Thanks again for such a great review!

Posted 4 years ago

“GREAT services as always, tell my friends about you 🏅it.”

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Posted 4 years ago

Thanks for leaving us such a wonderful review! Please do tell all your friends! We would love to help them aswell!

Posted 4 years ago

“So helpful and understanding”

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Posted 4 years ago

Thanks for the great review!

Posted 4 years ago

“Absolutely delighted with Michael's assistance. He sorted my problems easily and explained without overwhelming me in tech jargon. Will definitely use the service again if needed.”

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Posted 4 years ago

Hi Daphne, It is great to hear that Michael was able to translate the technobabble into plain English for you and get all your problems solved! We’re here to help in any way we can.

Posted 4 years ago

“Thanks so much you guys 🤩 Paul was fantastic! Talked at my level, addressed everything I asked of him in a way I could understand. I have learned so much today. So grateful. I recommend Geeks on Wheels to anyone needing help navigating their computer. Well worth my investment. Cheers, Allan”

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Posted 4 years ago

Hi Allan. It’s incredibly satisfying to get such great feedback. It’s awesome to be able to help. We’ve passed this feedback onto Paul as it's important he gets recognition for a job well done. We’re looking forward to the next time we can help you.

Posted 4 years ago

“Geeks on wheels ( Rence) was very helpful as is always the case when you help me. Barry Cleal.”

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Posted 4 years ago

Thanks for the great review! We’re so pleased you rated Rence's work. We’ll let him know.

Posted 4 years ago

“I found Kevin to be extremely helpful in solving my problems with my email service - he handled what to me was a considerable problem with great efficiency, making sure he kept me in the loop by explaining what he was doing. Geeks on Wheels has proved a very valuable and comforting service to me whenever I have seen a need for their services and I would recommend them to anyone who may require help with their computer operations.”

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Posted 4 years ago

Thanks for sharing such a positive review. Awesome that we were able to help with your email issues. Kevin will be thrilled to hear your kind words. We pride ourselves on keeping our customers involved in their appointments to make sure they get the most out of the experience! Thanks for taking the time to review our services.

Posted 4 years ago

“We have been using the services of Geeks on Wheels for many years and we have been fortunate enough to have the same technician for the last three visits. We contacted them when we needed two new laptops because it is a brand we trust. We knew what sort of service we were going to receive so it made the decision to buy the laptops from them rather than shopping around far easier.”

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Posted 4 years ago

Hi BodClan. It’s incredibly satisfying to get such great feedback. It’s awesome to be able to help such a great repeat customer! We pride ourselves on providing reliable recommendations and sourcing high-quality devices which suit our customers' needs. We look forward to the next time we can help you with your technology.

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,577 reviews