Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,361 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service. Arrived on time. Explained work, options and pricing well”

Helpful Report

Posted 2 years ago

Hi John! Thank you for the feedback on our service! We always think that great service requires being able to provide good explanations for the work done as well as being able to be punctual in our arrival times! Thank you again!

Posted 2 years ago

“Great service, as I have come to expect. Good communication, turned up when they said they were going to, and sorted job (extending WIFI to whole house) with minimal fuss. I particularly appreciate Kieran explaining tech details to me without being condescending. Thanks GEEKS.”

Helpful Report

Posted 2 years ago

Hi Marama! We are so proud to know you have continued to experience a great level of service from us! We think that good communication (especially without the use of tech jargon) is important to give our customers the great service you mentioned, so we are thrilled to hear Kieran achieved that for you! Thank you for the great review.

Posted 2 years ago

“I had Regan from GoW visit me yesterday for an hour and she did an excellent job in generally tidying up things on my laptop plus sort out the two corruption issues that I placed the service call for. Regan was very friendly and explained what she was doing each step she took. If needed I would be more than happy to have Regan visit again.”

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Posted 2 years ago

Hi there! Thank you for sharing your experience with Regan. We're so thrilled to know that she was able to get things all sorted on your laptop and resolve your corruption issues! We always love to hear why a technician is doing as great as they are, and so it fills us with pride to know that she was able to give you such a great experience. Thank you for the review!

Posted 2 years ago

“Chris soon found the problem. Fingers crossed that all is well now”

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Posted 2 years ago

Hi Julia! That's great news, we also love to being able to find problems quickly and get you up and running stress free!

Posted 2 years ago

“Prompt and friendly service, totally satisfied with the outcome.”

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Posted 2 years ago

Hi there! We are so thrilled to hear you are satisfied with our service! If you ever need further help with any tech troubles, we would be more than happy to help! Thank you!

Posted 2 years ago

“Chris sorted out my problem very efficiently (loss of wifi). He also put my email back onto Outlook. I am a very happy customer. Many thanks”

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Posted 2 years ago

Hi there! We're so happy we were able to get your WiFi issues sorted and get you back up and running again! WiFi is so important in this day and age so getting it resolved efficiently is important to us! We're also glad to hear he was able to help you with your emails and get them going again too! Thank you for the review!

Posted 2 years ago

“Thorough, patient and expert service.”

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Posted 2 years ago

Hi Michae! Thank you for the feedback and comments on our service!

Posted 2 years ago

“Taylor provided excellent service for what was required. We were very satisfied with what he di for our friends.”

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Posted 2 years ago

Hi David! It's great to hear that Taylor was able to give you such a great experience. We will pass this onto him so he knows he did a great job! Thank you for the review.

Posted 2 years ago

“I'm a technophobe and I needed assistance with multiple things. The website to book was easy. Communication was good. The technician was on time. (I love this!) I had 6 issues. 3 x sorted very quickly including good advice. 1 x mostly sorted. Needs a TP invite on an app which will be sorted by the end of the week. 1 x was not sorted, but was a complicated issue and we found an acceptable work around. 1 x issue was not sorted but this is an employer issue which I thought may be the case anyway. Technician Christopher based out of Pukekohe gave very useful advice that this self-confessed technophobe can work with. Thank you .”

Helpful Report

Posted 2 years ago

Hi there! We are so happy to hear you found our service so easy to use! We always want our service to be high quality, and a big part of that is being able to get to our customers on time and communicate if anything changes! We're glad to hear we were able to get through so many of the tech troubles that had appeared and if we weren't able to we gave you a good path to follow to resolve it! We will send your thanks to Chris, so that he gets the recognition he deserves for the work he's done! Thank you for the great review!

Posted 2 years ago

“Delighted with our first booking with GOW. Vaughan was super knowledgeable, patient and friendly and solved several issues with our laptop. We will definitely use this service again.”

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Posted 2 years ago

Hi Fiona! It's great to hear your first booking with us went so well! We always want to provide the best level of service, and our technicians are key to doing that so it's great to hear that Vaughan was able to supply such a great attitude and personality in getting your tech up and running again! We look forward to helping you again in the future if the need arises!

Posted 2 years ago

“Josh was very helpful and knowledgeable. He fixed several issues we had and gave us good unbiased advice. He was friendly and easy to talk to.”

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Posted 2 years ago

Hi Sandy! We are so thrilled to hear that Josh was able to be such a great asset in repairing your tech troubles! We love to know he was able to provide a friendly attitude, and was easy to talk to! Thank you for the review!

Posted 2 years ago

“Vaughan helped so much! He listened carefully while I explained what I needed (in my mangled, computer illiterate way), worked it all out then showed me how to do it! I am very happy with Geeks on Wheels - thank you Vaughan.”

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Posted 2 years ago

Hi Kim! We are so happy to hear Vaughan was able to do such a great job! Being able to listen is such an important skill in tech so that we can then fix the tech issue the way you need it resolved and also be able to explain it in a way that makes sense for you! We're proud to know Vaughan did such a great job! Thank you for the review!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi Keith! Thank you for the 5-star review!

Posted 2 years ago

“Kieran was helpful, understanding, and understandable”

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Posted 2 years ago

Hi Saradarshini! Thank you for sharing your experience with Kieran. It always fills us with pride to know when and how a technician is doing well! Thank you for the great review!

Posted 2 years ago

“Awesome service and result! My IT woes are over :-)”

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Posted 2 years ago

Hi Diane! We are thrilled to know your IT woes have been sorted!!! Great service is so important to us and we are proud to know you had not just great, but awesome service! Thank you for the review!

Posted 2 years ago

“I had samila come to help me set up emails etc on laptop. He charged me $250 and nothing works. He also took a number of calls during his visit which is only annoying because the job turned out so bad. It is weird I spent $250 with you guys and it seems to be working worse than before. No files were added to email as he wanted to charge more. Very bad outcome but a funny story to tell”

Helpful Report

Posted 2 years ago

Hi there Danny. We are so sorry to hear that this has happened. We're shocked to find that nothing is working after your latest visit as that is definitely not the service we aim to provide! We are going to look into this for you and a manager will contact you to discuss it further and see if we can come to a resolution to get you working properly!

Posted 2 years ago

“Great Service”

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Posted 2 years ago

Thank you for the 5-star review, Davena!

Posted 2 years ago

“Excellent and prompt service. Thank you”

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Posted 2 years ago

Hi Peter! Thank you for the feedback and 5-star review!

Posted 2 years ago

“Was very happy with the work carried out on my Computer by Josh. He explained things to me and helped me understand although I am not particularly computer literate.”

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Posted 2 years ago

Hi Shirley! We are thrilled to know Josh gave you a great experience through clear explanations and helping you understand your tech better! We will send your thanks his way so he knows you appreciated his work! Thank you for the review!

Posted 2 years ago

“brilliant service from Tim. Very grateful. Thankyou.”

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Posted 2 years ago

Hi Catherine! We are very proud to know that Tim was able to offer such a brilliant service! Thank you for sharing your experience and we will pass this on to Tim so he knows that he's done a great job!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,361 reviews