Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,362 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,362 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jared came when said he would - did what I needed -”

Helpful Report

Posted 2 years ago

Hi Roger! We are thrilled to hear Jared was able to get what you needed to be done, and arrived on time! Thank you for the review!

Posted 2 years ago

“Amandeep did an amazing jop refreshing my computer.”

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Posted 2 years ago

Hi Colin! We're thrilled to hear that Amandeep was able to get your computer all refreshed and up and running again! Thank you for the review!

Posted 2 years ago

“We had the pleasure of meeting Kairen from Wellington , - a very helpful lad thank you for your excellent service, Lorrie and Bill Campbell PN,”

Helpful Report

Posted 2 years ago

Hi Bill! Thank you for sharing your feedback on Kieran's appointment! We are thrilled to hear he was able to be helpful to you and your tech! We will pass this onto him so he knows you send your regards! Thank you again and if you ever need further tech support, we're happy to help!

Posted 2 years ago

“Alex set up a new laptop. Prompt and excellent service. Thanks once again.”

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Posted 2 years ago

Hi Peter! That's amazing to hear that Alex got you all set up on your new laptop! We hope you enjoy it and get the most out of it! Thank you for the review

Posted 2 years ago

“Amandeep did a first class job for me. Was very impressed.”

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Posted 2 years ago

Hi Chris! It's amazing to hear how well Amandeep did for you! We certainly aim to offer amazing experiences every appointment! Thank you for the review!

Posted 2 years ago

“excellent service given and good explanation of what was necessary”

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Posted 2 years ago

Hi Judy! Thank you for sharing your experience and for your kind words! We always want to make our customer get the best service, so we're pleased to hear this feedback! Thank you again!

Posted 2 years ago

“Julianne was very helpful & knew how to fix my computer’s connectivity problems. She phoned a couple of days later to ensure that it was still working well. I’ve used Geeks on Wheels several times & I’d be happy to have Julianne back again if I have any problems in future.”

Helpful Report

Posted 2 years ago

Hi Heather! We are so proud to hear how well Julianne did in your most recent appointment! We always aim to have the best technicians around who can give our customers the best support possible, and a big part of being the best is making sure that it's all working well after the fact! Thank you for your continued use of our service and if you ever have any further tech troubles, we are happy to help!

Posted 2 years ago

“Excellent competent service received”

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Posted 2 years ago

Hi Lothar! We are thrilled to hear that you had such a great service! Thank you for the 5-star review!

Posted 2 years ago

“Very helpful and sorted out my niggles. Worth paying for my peace of mind.”

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Posted 2 years ago

Hi Thea! We are thrilled to hear everything has been sorted out and that you have some peace of mind with your tech now! Thank you for the review!

Posted 2 years ago

“Very happy with the whole process.”

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Posted 2 years ago

Hi Alison! Thank you for the 5-star review and feedback!

Posted 2 years ago

“great service, keep up the good work, cheers John.”

Helpful Report

Posted 2 years ago

Hi John! Thank you for the kind words! We will certainly continue to offer great service to all of New Zealand!

Posted 2 years ago

“very good. Maddy is a lovely person and helpful”

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Posted 2 years ago

Hi Ngaire! Thank you for the feedback! We will share your kind words with Maddy!

Posted 2 years ago

“It was nice to hear that I could ask for a technician of my Choice. Thank you for your guys excellent service again.”

Helpful Report

Posted 2 years ago

Hi Teresa! We are glad to hear you were able to get the technician that you requested! We are always happy to let people request for the same technician to continue getting a recurring level of service! Thank you for the review!

Posted 2 years ago

“excellent - pleasant worker too”

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Posted 2 years ago

Hi Barbara! Thank you for the feedback and comments about our technician!

Posted 2 years ago

“Great service. I was having alot of complex internet connection problems and they were all fixed up and explained in a way that I understood clearly. Now running better than ever”

Helpful Report

Posted 2 years ago

Hi Gillian! We are glad to hear that all your internet troubles have been sorted and is better than ever! We always aim to offer great service and explanations in good clear fashion because if you understand, then you are upskilled in your own knowledge! Thank you for the great review!

Posted 2 years ago

“Very efficient, pleasant explained everything to me well.”

Helpful Report

Posted 2 years ago

Hi Diana! We are proud to hear everything was efficient and pleasant. Thank you for the review.

Posted 2 years ago

“After a week of being with GoW, I am more than a $1000.00 out of pocket and my issue has still not been fixed. I was told I would need to purchase the updated version of microsoft windows as this may stop my computer from crashing. I agreed, this cost me $259.00. He also mentioned if I installed the MALWAREBYTES program this may stop my computer from crashing - this cost me $140 + GST. Unfortunately the tech person could NOT install the updated microsoft program, and mentioned it would be best if he took my laptop away, I had an important meeting later that day, and that he would have to book for time to come back at another time to collect the laptop, he then mentioned as I would be using GoW multiple times he recommended I purchase the GEEK PLUS individual package which cost $189 + GST. He then left and my techno cost for the labour was $136.60 + gst (this included the $15 call out fee). The techno guy came over the next day to collect to take my computer and mentioned they will need to install a new hard drive (cost = $219.00 + gst) and install the updated version of MS - as this will be done at their office space in Kilbirnie. The new hard drive would definitely stop my laptop from crashing. The laptop was returned a few days later plus the additional labour costs of $182.40 + gst. I am still awaiting a quote for the new battery and a new extension cord, which I was told would take them a couple of hours to send, it's now been a couple of days and I have still not received a quote. In the interim I have rang around and got a quote for a new battery & extension cord and with the additional labour costs - I was quoted $428.95. Note as mentioned my laptop is still crashing. Poor service for a lotta money paid so far. Not a happy chappie. After consulting with the manager - it was agreed that GoW would refund me part of my costs - I’m am satisfied with the managers decision and the refund amount”

Helpful Report

Posted 2 years ago

Hi Heta, we're so sorry to hear you've had this experience! Good customer service is important to us and we usually find that the service we have supplied is great so reading through this it sounds like the ball has been dropped here somewhere. We are getting a manager to look deeper into this situation and contact you about it as well as get a quote sent to you!

Posted 2 years ago

“Luke persevered til he got a solution to recover my files from a dead computer Very nice young man too”

Helpful Report

Posted 2 years ago

Hi Liz! We are glad to hear Luke was able to get all your files from your dead computer! We always want to try to find the best solution to any situation that may have occurred! Thank you for the review!

Posted 2 years ago

“JesseB has a great attitude to problem solving. He perseveres. He also knows when to consult his more senior peers for advice /guidance. In addition, he has a very personable disposition - chatty and sociable. Thoroughly recommend him.”

Helpful Report

Posted 2 years ago

Hi there! We are so proud to hear that Jesse is able to bring such a great attitude to his work! It's definitely important to us to have a technician who can persevere through the tricky tech troubles we run into! Thank you for the review, we will be sure to let him know of this feedback you've shared!

Posted 2 years ago

“I am thoroughly satisfied with the service provided by your very friendly technician, Chance. He understood the issues I was having, accessed additional support as required and communicated with me in words I could understand throughout the service.”

Helpful Report

Posted 2 years ago

Hi Grant! It's great to hear that Chance was able to give you such a great experience. We are especially glad to hear he was able to help without using any tech jargon, as we hate it as much as you do! We think it's important to clearly communicate so our customers are aware all the time what's happening with their devices. Thank you for the review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,362 reviews