Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,571 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not a good result from the technician unfortunately. We were pointedly asked while booking the appointment if ceiling access was available (which it was and confirmed as such) but the technician claimed on site that he was not legally allowed to enter the roof space. We feel that if he was legally not allowed to work in the roof space we should have been informed at the time of booking as the range extender unit is ceiling mounted. Additionally the technician was unable to diagnose or resolve our issue and instead instructed us to contact our electrician to test the installed CAT6 cabling (and power supply cabling). This cabling has been tested by the electrician on at least two previous occasions as well as replacing the range extender unit. If the technician had called or texted myself while on site I could have confirmed this to be the case. Looks like we will be needing to cover the time/cost of another IT specialist to get this resolved now.”

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Posted 5 years ago

Hi James, sorry to hear about his - you're absolutely right and these should have been better clarified over the phone during the booking. Our GM will be in touch shortly and hopefully we can resolve this 👍

Posted 5 years ago

“A competent and knowledgeable operator who took the trouble to isolate the issues and then explain the acids taken. I felt very confident with his actions”

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Posted 5 years ago

Thanks Karl, great to hear you had a great experience. You know where we are if you need us 👍

Posted 5 years ago

“Never had a bad experience in ten years with the team”

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Posted 5 years ago

Thanks John, always our pleasure of course!

Posted 5 years ago

“As usual wonderful service, in fact I give Phillip an Excellent AA rating for his Skill, knowledge, and personal contact with clients.”

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Posted 5 years ago

Thanks Linc, that's great to hear - we think Phillip is awesome too! (Not that we're biased or anything 🙈)

Posted 5 years ago

“ReubenR worked efficiently, and gave advice which tied in with all my questions. The whole experience was pleasant, and gave me extra confidence in my handling of the computer.”

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Posted 5 years ago

Wow thanks David, sounds like you had a great experience with Reuben, great to hear! Will this onto him 👍

Posted 5 years ago

“I was disappointed to have my guy 1 hour late. I was told this just before he was due. Bit of a shame as I had to cut appointment short.”

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Posted 5 years ago

Hi, sorry to hear about this we always endeavour to tell you way ahead of time when running late, clearly we didn't on this occasion! Our GM will be in touch directly to see what we can do about this - thanks for you feedback in the meantime!

Posted 5 years ago

“Good expertise, phone manner, remote desk facility and value. Queue to respond can be a little long at times, but ability to set appointments for call backs helpful. Receiving a support call one evening outside work hours once was most unexpected and appreciated.”

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Posted 5 years ago

Thanks for your insightful feedback, is greatly appreciated. You're absolutely right, the what time on our Hotline service is longer than we would like right now, due to the unexpected large increase on remote support that Covid-19 brought. We're working bring down what times and there are improving all the time. Next time you need the service you should find the wait time is better.

Posted 5 years ago

“We were most impressed with the service Jacob gave us.”

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Posted 5 years ago

Thanks Athol, anytime!

Posted 5 years ago

“Philip was extremely punctual, great communication and happy to go that extra mile, made the whole experience a breeze, can thoroughly recommend.”

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Posted 5 years ago

Thanks Allen that's great to hear! Will certainly pass this onto Philip 👍 If you do ever recommend him, don't forget to tell that person to mention your name when booking and you'll receive a credit!

Posted 5 years ago

“Ruben provided an excellent service. Was knowledgeable and efficient and able to fix our connection problems and provide helpful advice.”

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Posted 5 years ago

Thanks for the great feedback! Glad you had a great experience 😁

Posted 5 years ago

“Dexter was very professional and knowledgeable. Very polite and friendly person.”

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Posted 5 years ago

Thanks Gaylene, much appreciated feedback 👍

Posted 5 years ago

“Always good”

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Posted 5 years ago

Thanks Jerry, alway a pleasure!

Posted 5 years ago

“Val provides a great service. He identifies the problem and gets on a fixes it. A true professional”

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Posted 5 years ago

Thanks Mike, great feedback 👍

Posted 5 years ago

“Excellent service - on time and helpful. Phillip went "the extra mile" to try and solve my issue.”

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Posted 5 years ago

Thanks for the great feedback! Will pass this onto Phillip

Posted 5 years ago

“First class. Came early and tasks completed expeditiously. Very friendly and helpful.”

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Posted 5 years ago

Thanks for the feedback Douglas, much appreciated!

Posted 5 years ago

“Reuben was always punctual and obliging and nothing was a problem. He explained matters clearly and was very helpful. Much appreciated”

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Posted 5 years ago

Thanks Camilla, glad you had a great experience!

Posted 5 years ago

“Manny came & fixed my computer & was very helpful. He has helped in the past & i am very happy with the service. Thank you.”

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Posted 5 years ago

Thanks Heather, really appreciate the feedback, will pass this onto Manny 👍

Posted 5 years ago

“Sanju was very helpful and he answered my concerns. I am now more confident with the backing up process.”

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Posted 5 years ago

Great to hear Gaynor, backups are so important! Thanks for the feedback 👍

Posted 5 years ago

“Excellent service provided, answered all my questions clearly and gave instructions on how to perform the particular tasks.”

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Posted 5 years ago

Thanks for the feedback Carol, much appreciated!

Posted 5 years ago

“Amazing. Did exactly what I wanted, setting up the new laptop and transferring the files from my other two ancient computers. Arranged all the files in a really sensible, intuitive way without me having to ask. Very friendly and efficient.”

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Posted 5 years ago

Great to hear, thanks for your feedback. Enjoy your new computer!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,571 reviews