Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,206 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On time new all the tricks achieved a lot in the hour”

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Posted 1 year ago

Hi Allan! Thank you for the review and feedback on our service!

Posted 1 year ago

“Taylor was good at quickly establishing the scale of the hack problem and dealing with it.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Taylor! We are proud to hear that he was able to help in a fairly complicated and stressful hacking situation and get things resolved! Thank you for the review!

Posted 1 year ago

“Great man very casual and informative”

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Posted 1 year ago

Hi Grant! Thank you for the feedback on our technician and review!

Posted 1 year ago

“Professional service!! Lifesavers. Great technician! Chance was super helpful and knew what he was doing, absolute peace of mind using Geeks on Wheels. Thank you.”

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Posted 1 year ago

Hi there! We are thrilled to hear that Chance was able to be such a great experience for you! We always want our technicians to be able to give a professional service and have great knowledge of tech, so we are proud to know Chance did both of those! We will send your thanks onto Chance so he gets the recognition he deserves! Thank you for the review!

Posted 1 year ago

“Tim was fantastic. He explained to him how my new modem would work and I was very impressed.”

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Posted 1 year ago

Hi there! We are so proud to hear that Tim was able to give such a great experience, through his explanations and hard work! Thank you for the review

Posted 1 year ago

“I have only praise for the Geek team. After initial difficulties with a new printer and a failing newish PC, all problems were eventually resolved in minimal time to my total satisfaction. The value of my Geek Plus Premium membership was demonstrated fully, and I can only recommend it strongly to everyone else.”

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Posted 1 year ago

Hi there! Thank you for your praise and support! Customer satisfaction is a very important aspect of our business, and so we are thrilled to hear that we were able to do this through our problem-solving and efficiency! We're also proud to know that you're getting everything you can out of your Geek Plus Premium membership! Thank you for the review!

Posted 1 year ago

“Wonderful service,thank you very much”

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Posted 1 year ago

Hi Glenese! Thank you for the 5-star review and feedback on our service!

Posted 1 year ago

“Ben V was very informative and gave us all options to make decisions”

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Posted 1 year ago

Hi Greg! We are thrilled to hear that Ben V was able to give a great experience through his knowledge and recommendations! Thank you for the 5-star review.

Posted 1 year ago

“Geek arrived on time and was helpful and friendly”

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Posted 1 year ago

Hi there! Thank you for your feedback on the punctuality of the service and our helpful and friendly staff!

Posted 1 year ago

“Techs were punctual, polite and personable. I am very grateful for their expertise and guidance.”

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Posted 1 year ago

Hi Ron! We are thrilled to know that your tech was able to bring such great personality traits to your appointment to increase the experience for yourself! Thank you for the review.

Posted 1 year ago

“Great service start to finish.”

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Posted 1 year ago

Hi Geoff! Thank you for the 5-star review!

Posted 1 year ago

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Helpful Report

Posted 1 year ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 1 year ago

“Vaughn was very courteous.He rang first to let me know he would be at my place in approx half an hour.He was true to his word.He understood what I required and made excellent recommendations.He was easy to deal with and when he wasn't sure he checked in with someone else.Well done Vaughn and Geeks on Wheels.”

Helpful Report

Posted 1 year ago

Hi Jennifer! Thank you for sharing your experience with Vaughan! It's important to us to hear this feedback, so we can know how technicians are doing and it sounds like Vaughan is doing a great job! We always want our technicians to give great recommendations so our customers can make informed decisions, so we are proud to hear Vaughan did that for you! Thank you again, for the great review!

Posted 1 year ago

“Alex was a great communicator, very efficient and a credit to your company.”

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Posted 1 year ago

Hi John! We are thrilled to hear such great feedback about Alex! Thank you for the 5-star review!

Posted 1 year ago

“Very helpful and efficient service”

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Posted 1 year ago

Hi Robin! Thank you for the feedback and 5-star review!

Posted 1 year ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

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Posted 1 year ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 1 year ago

“I found Vivek excellent. He listened to what I needed done, did it and checked everything was up and running. His explanations were easy to follow. I highly recommend him.”

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Posted 1 year ago

Hi Lynne! We are so proud to know that Vivek was able to give such a great experience for you! It's always important to us to hear how we are doing, and so knowing that Vivek was able to listen, explain and get the job done effectively is great news! Thank you for the 5-star review.

Posted 1 year ago

“I found the service in Invercargill to be of a High Standard., I will be dealing with again.”

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Posted 1 year ago

Hi Ralph! We are so proud to know that you appreciated the service we provided you down in Invercargill! We are more than happy to continue bringing support where needed in your tech world! Thank you for the review.

Posted 1 year ago

“Excellent, efficient service. Everything as promised and communicated well.”

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Posted 1 year ago

Hi there! Thank you for the feedback, we're thrilled to know our communication was on point! Thank you for the review!

Posted 1 year ago

“Regan was a great help in setting up my new laptop. She sorted some issues with my scanner and was very patient and explained the steps she was taking. I appreciate receiving SMS advising me of her expected time of arrival. I have used Geeks on Wheels three times now and am very satisfied with the staff and their delivery.”

Helpful Report

Posted 1 year ago

Hi Trevor! We are proud to hear that you have continued to use us and have found it a great experience every time! We're especially thrilled to know Regan was able to be a great technician for you in getting your new laptop set up, through her patience and explanations! Thank you for the 5-star review1

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,206 reviews