Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,644 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This morning, I was looking for a flight from London-BKK in May 2023 and finding Eva air from Getaflight from Google search. When I was going to book a ticket, there was "no baggage check", but it said it would include 2 pc of 23 kilos checked in luggage. Thus, I telephoned 02077257000 at 9.30 AM on 20th Feb 2023. Jitty Varghese, picked up the phone straight away. She checked the prices and the 2 bags were correct. Then, she sent me an e-mail for payment. At 10.30AM, I completed a payment and telephoned back at the same number. Surprisingly, Jitty Varghese picked the phone up again. She sent me an e-mail with the flight details and asked me to check the name , flight details and click reply back. I asked her when I would get the flight ticket and she said I should get it within the next couple of hours. I told her I would call her again if I had not received my ticket by the end of today. I asked her why the name of the company that I make the payment to is not the same as the website. She kindly explained the company register in the UK and I did check in the companieshouse. At 3.00 PM, I was very glad to receive the flight ticket, with an airline booking reference. I checked on the EVA website and it works. Therefore, I am happy with their services and would use their service again. It is very nice to talk with real humans, not only bots that cannot answer anything.”

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Posted 2 years ago

“Smooth and straight-forward process in booking tickets, helpful customer service. Would definitely use it again.Thank you Kevin walker.”

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Posted 2 years ago

“Great deal ( ronney)”

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Posted 2 years ago

“Deals are much cheaper…agent name ronney”

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Posted 2 years ago

“Romney did the best job .. much appreciated”

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Posted 2 years ago

“Needed a flight change. Customer service from Kevin online chat was able to support and get this done at the cheapest price possible. Quickly responded. Good customer service.”

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Posted 2 years ago

“Richard was knowledgeable, professional and friendly. He was able to answer my queries, and give advice to ensure I was fully prepared for planning my trip.”

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Posted 2 years ago

“Great service from Eric Peterson when I called with a query regarding my e-tickets, problem was sorted within 5 minutes, thank you Eric”

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Posted 2 years ago

“Excellent service and great customer experience with sara thank you.”

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Posted 2 years ago

“It’s assist me nicely and successfully”

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Posted 2 years ago

“Sarah was ace! Thank you.”

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Posted 2 years ago

“i have spoken to Mr kevin Walker he was very freindly and helped me out to get a good fare. i would give 1000 stars nt only 5 stars.”

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Posted 2 years ago

“I was assisted by Jitty and what a smooth and wonderful experience it was. She seemed very kind and patient. Helped search for various flights and got me the best possible deal. Very happy and satisfied with the service.”

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Posted 2 years ago

“Kevin was great. he liaised with my partner in the uk over the phone and me in Thailand over email to change my flight. he was very quick and did a great job. Thank you Kevin for getting me home!”

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Posted 2 years ago

“Then I tried to book two days ago the payment was declined after trying with three different cards. Later when I checked with my banks in Canada it turned out that Getaflight.co.uk only accepts UK cards. I had to ask a friend to help me out. However, I paid the original booking price. To note, the staff were quick to respond. Especially, Kevin Walker in Sales was very helpful.”

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Posted 2 years ago

“Kevin was helpful, but prices were Cheaper by the time of booking by about £30.”

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Posted 2 years ago

“Thank you Kevin For sending me E ticket”

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Posted 2 years ago

“Very helpful and patient as we made many changes. Excellent service and friendly. Thank you kevin and alice”

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Posted 2 years ago

“Perfect & professional customer service It was one of the best customer experience fast & easy very helpful specially from Jitty she was amazing”

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Posted 2 years ago

“I was quickly notified of the flight time's change and once I accepted the change, I received the new e-ticket within two days. Charlie was there when I called to ask about the change and he called me to check I received the new e-ticket.”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,644 reviews