Getaflight Reviews

Name: Getaflight
Rating: 4.58

4.6 Rating 1,739 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap flight prices and excellent customer service. Kifayat Khaif was extremely helpful. Would use GetAFlight again.”

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Posted 5 years ago

“very very bad experience, non-coooerative attitude with regard to refund of tickets and other matters only making money purpose no customer satisfaction”

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Posted 5 years ago

“I made an error with my online booking. This company was easy to contact and went to extraordinary lengths to assist me with getting the matter resolved. Would not hesitate to recommend this efficiency and service. Thank you!!!”

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Posted 5 years ago

“kifayat khaif helps me a lot in amending my flights and Getaflight is rly helpful”

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Posted 5 years ago

“Kaif was fantastic really helpful and removed my worries instantly, he went above and beyond and resolved my issues, really professional and polite, he is a great asset to his company, thank you once again.”

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Posted 5 years ago

“Thank you Khaif, you were really helpful and polite. Will be happy to come to you for future flight bookings. Very nice of you”

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Posted 5 years ago

“Thanks to khaif I was able to change my flights date.”

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Posted 5 years ago

“Khaif was really good at helping me book my flight!”

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Posted 5 years ago

“Worst service. Stay away from this company. They dont bother to reply you on customer care. I booked flight and they cancelled at last moment and didnt give me refund. I contacted airline and they said flight was cancelled by travel agency.”

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Posted 5 years ago

“Scammers. Didn't issue my daughter's tickets despite paying for the whole family. Been calling them everyday for the last week and all what I get is promises. Very unhelpful, incapable and chaotic. Our flight is soon and we're desperate and in a very bad situation because of them.”

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Posted 5 years ago

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Posted 5 years ago

“Thanks to Khaif for sorting out an administrative issue with my flight details and ensuring I didn't get unduly charged for it!”

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Posted 5 years ago

“Mr Khaif really helped me reschedule my flight!!”

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Posted 5 years ago

“After speaking to several advisors over 4 days re: an amendment, I spoke with Khaif who was very helpful and provided a quick response. Very pleased with the service received from Khaif.”

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Posted 5 years ago

“This company is a shambles. Following issues with Thomas Cook we booked a flight only with getaflight to be told the next day that this had been "declined" with no explanation whatsoever.Upon speaking to someone they told me that the deal was no longer available but i explained on the back of their confirmation I might have booked car hire and accommodation - this concern was just ignored. I have had ongoing communication with the "complaints " department but I agree with previous posts in that staff members have a very poor grasp of the English language so how can they sort complaints out ? The same response has been sent to me on several occasions quite simply because they have no understanding of my concerns.I've given up - I've asked for the regulatory body they deal with and/ or the name of the chief executive on numerous occasions but just blatantly ignored . I will now try and bring the antics of this shambolic company to the attention of the relevant authority”

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Posted 5 years ago

“I have been sort and trust me their the best. Thanks to Khaif as well, had time for me.”

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Posted 5 years ago

“I am due to fly to Siem Reap on 02/11/2019, I noticed almost immediately that my title had been written wrongly. I immediately phoned and spoke to an agent who said that there wouldn't be a problem. Last week I decided to check and was told that yes there would be a problem and that I should send a copy of my passport and they would contact the airline. Following this I received an e-mail from Kifayat Khaif advising that I needed to pay a further sum that I was happy to pay as the mistake was clearly mine initially. He e-mailed to reassure me that they just needed confirmation of the payment and then my ticket would be changed. After a couple of days I hadn't heard anything and phoned the agency, I was able to speak to Kifayat and he assured me all was in hand but by this evening I hadn't heard anything and phoned again. He immediately knew who I was and assured me that everything was in hand and I should hear within an hour. Which I did! As I was becoming very anxious it was nice to know that somebody knew who I was and appreciated how worried I was. I can now fly out to meet my daughter and her boyfriend and have a lovely holiday. Thank you Kifayat.”

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Posted 5 years ago

“I am not happy with get a flight But today I spoke to kifayat and very pleased with his quick response and promise 5 ***** kifayat”

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Posted 5 years ago

“After a few initial bumps, dealt with Kifayat Khaif who addressed my request promptly and efficiently. Very happy with his service, and would recommend other customer service agents to take training from him. Thank you for your excellent effort.”

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Posted 5 years ago

“Spoke to a gentleman called Kifayat Khaif he was really supportive and friendly. He solved my issue very quickly. He’s very professional at what he does as a customer agent. He also a great salesmen he booked my ticket. They flight I wanted and the times I wanted he sorted out with not hassle. Really recommend you guys to use his services if you have to buy a plane ticket he will sort it. This company should be really proud of there employees such as kifayat.”

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Posted 5 years ago

Getaflight is rated 4.6 based on 1,739 reviews