Getaflight Reviews

Name: Getaflight
Rating: 4.58

4.6 Rating 1,739 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I doubt any positive reviews for this company is genuine-No refund yet- Terrible company and must be AVOIDED!!!!! I have never had this kind of experience in my life living in a developed country. I booked flight with this guys on the 11th of March to travel on the 30th of March. I called them on the 25th of march to be sure all is in order but was told my flight has been cancelled!!!!!!!!!!!! I received no communication to inform me about this nor did I get an alternative flight. Imagine hearing this bad new 5 days before your travel?!?!?!? What if i had just left for the airport trusting this guys did their job, i would have been stranded and wasted time, energy and money!!! The guy I spoke with named Paul sent out an email to some other persons asking them to help out, he told me they can only be reached via email. I followed up on his email expressing my dissatisfaction and asked for a suitable option by the 26th march or a refund be made immediately to enable me purchase elsewhere. No response from the whole team till the 27th when a lady named Janet sent me a message, devoid of customer service professionalism, stating that "the airline cancelled your flight and not providing any refund and only option is to get travel voucher for the new flight in which you have to pay fare and tax difference". I believe this is just fraud, why should I pay more money to secure another flight when the cancellation was not from me? I insisted i get a refund since it was certain this guys cannot meet my travel needs as I needed to travel by 30th. I proceeded to buy another ticket directly from another airline for the same price, which was successful and left as I initially planned. I still haven't received my refund from this people or heard from them and I am very sure that the positive feed back here are not real. They are scammers. They are jokers. They are time wasters. Please avoid them. I have reported them and will keep working to get my hard earned money back. Lessons: Run from this people!!!!!!!!!!!!!!!!! They are not professionals!!!!!!!!!!!!!!!!!!!Once they get your money, you mean nothing to them!!!!!!!!!!!!!!!!!!!!!Buy directly from airlines!!!!!!!!!!!!!!!!!!!!!!!!!Check negative reviews before patronizing any company!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Would never advise anyone to book a flight with these cow boys, Booked a flight for myself and family, due to current situation the flight was cancelled and now 6 weeks on fighting to try and get my money refunded, there customer services are zero. if you think I am lying try them and don't say you have not been warned”

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Posted 5 years ago

“The worst travel agent I have ever experienced. Am still waiting for a refund after airline cancelled our flight before COVID19 and they are refusing to pay us back the £3000 they owe us. Complete Scammers”

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Posted 5 years ago

“Absolute disgrace. I reiterate every bad review on here. Still waiting for a refund 56 days later. Please do not use this company .”

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Posted 5 years ago

“No do not good anything with this company do not !!!!!!! Book with the airlines not with this company they are scammers and they cancelled my return flight and don’t want to give me any refund only some credit note why ???? I paid with money and I want my money back , the customer service hmmm let me think , oh yeah 1/10 very poor don’t recommend ... awful”

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Posted 5 years ago

“Avoid at all costs, worst customer service I have ever experienced and will try to trick you out of more money at any given opportunity.”

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Posted 5 years ago

“Horrible company my flight is now cancelled due to COVID19 and they are refusing to refund me . Will take them to court.”

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Posted 5 years ago

“The worst customer service I have ever talked to. The guy yelled at me and yawned the whole time. So unhelpful. Do not use.”

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Posted 5 years ago

“so bad company. They dont book ticket for you. They cheat your money. After you pay they will never answer you.”

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Posted 5 years ago

“I am not even going to waste my time writing out a lengthy review on a company with no legitimacy or morals at all. From reading other reviews, I got off lightly. They need shutting down and they will get taken to court one day for the complete disregard of their paying customers. For the sake of your mental health, please do not book with this excuse of a company. 1 star is being generous.”

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Posted 5 years ago

“A bunch of cowboys . Do not use. Flight cancelled by Swiss Air. Did nothing . 24 hours later offered a flight a day later. This was a business class flight. Unbelievably bad. Please avoid. Am going to complain to ATOL”

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Posted 5 years ago

“For great customer services”

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Posted 5 years ago

“Thanks to Khaif for reassuring me and sending me the details to allow my seat selection. Much appreciated”

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Posted 5 years ago

“I cancelled my flight more then two months ago and company email to me, they said they will take 6 to 8 weeks to refund my funds but after 8 weeks all staff giving me different story and excuses and now they are not giving me any exact time when will they refund.. Absolutely unsatisfying service...”

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Posted 5 years ago

“Will never book with these guys again. Booked flights to Saudi Arabia but then my wife became unwell. They were unsympathetic. They asked why I couldn't travel with my kids....didn't seem to understand that I can't really leave my sick wife to fend for herself. I contacted airline who said that I should send a doctor's letter via travel agents. I sent it to them (at a cost, had to pay GP £30) and then they didn't even send it to the airline. They claim that they called airline and were told they they'll only offer refund if there's a bereavement. I didn't want to be penalised with a no show so I told them to cancel booking. I will get taxes back but stand to lose £1200. They said I should claim on insurance but I'll still have to pay excess so still going to lose £600. Not my wife's fault she was ill. Avoid them, if something goes wrong, they won't help.”

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Posted 5 years ago

“First few people i spoke to wasnt helpful at all. First person was asak i think cant remember. But spoke to kaif and he was so helpful and empathetic and he actually listened to what i was saying, if it wasnt for him i wouldn't use your service again. So thankyou Khaif for all your kind words. Rifhat”

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Posted 5 years ago

“Im very happy with Getaflight Customer Service, i would recommend it to everyone honestly, especially the staff is amazing, Mr Kifayat Khaif helped me to solve my problem in no time. Thank you very much !”

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Posted 5 years ago

“LIARS!!!! ..Avoid like the plague. They are a scam outfit. I was left stranded in Hawaii and have ignored me since. I am in the process of taking them to court.”

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Posted 5 years ago

“First person I spoke to was rude and nasty (Ashok) but the people I spoke to Alister and especially Kifayat Khaif were helpful and was able to explain all the details of the date changes. Kifayat Khaif was very nice and friendly, unlike Ashok, he spoke in a calm manner and got back to me personally with updates and did not stop untill I was happy with the tickets. Thanks to Kifayat I was able to get tickets in an emergency, I know if it was left to Ashok it would never have happened.”

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Posted 5 years ago

“Very bad to deal with and lost a lot of money through them”

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Posted 5 years ago

Getaflight is rated 4.6 based on 1,739 reviews