Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,836 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David was a great help!”

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Posted 3 years ago

“I spoke with Richard Neeson he was very polite & very helpful. He made the changes that were required for me.”

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Posted 3 years ago

“David was fast and efficient in his services”

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Posted 3 years ago

“Kevin, CS, he was honest, very professional, calm and resolved with my rebooking of ticket with ease. He ensure, the waiting time in transit was reduced for my return, from 7 hours to 3 hours! Overall, excellent customer services, including the person who answered the phone initially called "Freddy".”

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Posted 3 years ago

“Great customer service, spoke to a gentleman on the phone called Richard, he was polite and handled my booking very well.”

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Posted 3 years ago

“Am so happy because I get good service form Fryddy was very patient with me”

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Posted 3 years ago

“Very helpful and efficient”

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Posted 3 years ago

“EVERYTHING WAS FINE - GOOD PRICES, BETTER SERVICES AND EASY TO BOOK ON CHAT.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Customer care was excellent”

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Posted 3 years ago

“Helpful customer service at a stressful time”

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Posted 3 years ago

“Maggi was extremely helpful with amending and securing payment for my booking. Thanks again!”

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Posted 3 years ago

“David Baker was very helpfull.”

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Posted 3 years ago

“Freddy was great and extremely reliable highly recommend this company”

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Posted 3 years ago

“I am happy with the services provided by Getaflight. Booked 2 tickets to India and sales agent was very helpful.”

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Posted 3 years ago

“Happy with the services provided by Getaflight. Sales agent was very helpful and found me a best deal”

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Posted 3 years ago

“I bought a ticket to Brazil through this company. The company Virgin Atlantic appeared as the operator, but the company that actually makes the transport is LATAM. I received the eTicket with the number and other data. When I went to check in at Virgin Atlantic, a message appeared saying to check in at Latam. When I went to the LATAM website to check in, the message that appeared was that the e-Ticket number did not match. The flight will be in 12 hours and so far I don't know if I'll be able to travel.”

Getaflight 1 star review on 16th April 2022

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Posted 3 years ago

“Do NOT use this company! We booked tickets in December 2021. Cost £2,400 Had to cancel the flight due to the Omnicron Variant (plus we had two over 70's travelling in our group). Ticket was changed to an 'Open Ticket'. Now looking to change dates to August. They are asking for another £2,000!!! And they say it is due to the airline charging 'date change fees'. This is an absolute LIE! My brother, thankfully booked with another company, had his tickets changed to August and was charged only £89!!! PH Travel are charging me TWENTY TIMES MORE! This is incredibly insane! If I was to make a new booking, it would cost me the same! The money I've already paid, where is it? In their fat pockets! They claim they have paid the airline - but I do not believe it! I'm in the process of trying to get a refund or a reasonable fee to make the changes! Freddy - the worst person to speak with! And his manager even more so. Not a single iota of care for the customer! Don't know how they sleep at night - zero conscience! The level of stress and anxiety they have left me, my elderly parents and family is immensely bad. Please, please, please DO NOT USE this company - they are only after your money - and don't care for anything else - FULL ON SCAM COMPANY!!!!”

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Posted 3 years ago

“Avoid this company. Take your money and then give you false promises of returns. Still yet to receive my funds but then try telling me the bank are holding it. I work for a bank and the bank would not withhold credits without notifying me. I will be taking this the county court judgement route for non payment”

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Posted 3 years ago

“DID NOT HELP WITH REFUNDS AT ALL. LOSING ALL MY MONEY. VERY DISSAPOINTED WITH THIS SERVICE. THEY ARE RUBBISH AND DO NOT HELP. DON'T READ THE TRUST PILOT REVIEWS. COULD NOT CONTACT THE AIRLINE.”

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Posted 3 years ago

Getaflight is rated 4.6 based on 1,836 reviews