Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 1,996 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 12th May 2025

298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Oxford bed in a superking size with coffee bean stain. It was very easy to assemble and is solid and strong. The customer service was excellent - so friendly on the phone and nothing was too much trouble. My bedroom is now a place of tranquility and peace and I am sleeping better than I have for a long time! My cats love it too!!”

Getlaidbeds.co.uk 5 star review on 26th September 2024

Helpful Report

Posted 8 months ago

“Ive ordered a frame bed but was too huge for my room so I asked them to change it to a smaller one and they accepted my request! V happy with quality as well.”

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Posted 8 months ago

“We're big fans of Getlaidbeds in our house. We've used their beds in our master bedroom and guest bedroom. The beds are well made and easy to assemble. Love the range of colours and customisation available.”

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Posted 8 months ago

“Once assembled the underbed storage boxes were a great looking product which complemented the matching bed and bedside tables I purchased from you last year. However, you really need to look at your self assembly and accompanying instructions. There was no indication online of the degree of construction required. The instructions were also very difficult to decipher and plain wrong on step 3 where you repeated the instructions for fitting the front together when you meant to explain that you should follow a similar approach to the back. Your description of how to fit the slats in was also incomplete. None of this is what I'd expect for a supposed premium product about which you make a great fuss on your website being handmade to order. You still get 3 stars because I am pleased with the final product though.”

Helpful Report

Posted 8 months ago

“Order at your peril. Delayed delivery followed by receipt of damaged goods. If a bed is packaged in ‘1 of 3’ boxes, all 3 boxes should be sent at the same time to fulfil the order.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback. We sincerely apologise for the delayed delivery and the inconvenience caused by the receipt of damaged goods. All 3 boxes were collected from us all together but somehow one was split to a different depot while in transit with the courier. We acknowledge that this has not met your expectations, and we deeply regret any frustration or inconvenience this may have caused. You have since requested to return your bed frame for a full refund. This has been arranged and the refund will be processed as soon as it has been confirmed as returned. Regards, The Escalations Team

Posted 8 months ago

“A beautiful finish; the parts fitted together perfectly, but precision was needed. It took us just under 2 hours, but we are novices. A very happy purchase, thank you.”

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Posted 8 months ago

“I am the most complaining, difficult person with the highest of standards. Get Laid Beds are great, and the product I ordered is wonderful.”

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Posted 8 months ago

“I'm now told my bed needs power tools to put together. In the meantime I worked for 10 hours to attempt to build it. It's impossible to turn the screws all the way in. It's a mess. I'm so angry and let down.”

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Posted 8 months ago

“Still not received under bed drawer - FedEx not very helpful??!!”

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Posted 8 months ago

“The whole order and delivery process was very smooth. The bed came at 7.00am and all was done and cleared by 8.00am with minimal fuss. Highly recommended”

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Posted 8 months ago

“Excellent bed and service, very happy with the solid wood bed frame”

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Posted 8 months ago

“It was second bed we purchased from here and it’s best quality in UK. If you want durable bed, don’t look any further. First bed we purchased 6 years ago, we have moved house recently and it’s still like new after dismantling and assembling again! So very highly recommended”

Helpful Report

Posted 8 months ago

“Hi I found the website good this is the 2nd bed I’ve bought. The quality though of this bed isn’t as the other and has black marks all over it.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are very sorry to hear of this. We would like the opportunity to assist you with this, please contact the customer service team directly as we are unable to help over reviews. Kind Regards, The Escalations team

Posted 8 months ago

“Lovely bed - exactly as described. Arrived on time & was kept up to date on the whole manufacturing process. Highly recommend”

Helpful Report

Posted 8 months ago

“On the whole I am impressed with this company. Any communicaiton has been timely and clear. We wanted to see and try our bed before buying and our visit to the showroom in Leicester was informative and easy. The bed frame (low platform engineered oak) is basic and simple but that's what we were looking for. Solid and minimal sound of wood rubbing on wood. Pretty good so far and works well with our current mattress which didn't need replacing. We are happy with the quality. What was really disappointing was delivery. Our 5 piece delivery was meant to be arriving on a day that we had booked off work. Only 4 of the boxes arrived and it turned out that FedEx had put one box in a different van and it went to a different depot. Not quite sure how they managed this when they are such a big established company. And I would hope that Get Laid Beds would double check at that stage. They did apologise but it felt a bit like they were putting all the responsibility on FedEx. I think there should be more monitoring of that and a bit more taking ownership that this is the company they have chosen to deliver their beds. The 5th box came a day late which meant we had to sleep with the mattress on the floor for a night which wasn't great. This said, we are on the whole happy with the actual product and sleeping better!”

Helpful Report

Posted 8 months ago

“Low Fuji Attic Bed - Instructions are not clear and painfully hard to follow, support rail was the wrong length and overhangs, drill holes do not match up on certain pieces. Not worth the $580+ I paid at all. I would leave photos but as I write this, it won't even let me upload the images to prove how poorly designed it is. Absolute scam, would not recommend.”

Helpful Report

Posted 8 months ago

Hi Reece, We would love to resolve any problems you are having. We haven't had any contact from you in regards to your concerns with the bed through our support lines or email addresses. Please contact the customer service team directly as we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 8 months ago

“Lovely company. Website was easy to use and the Web chat feature was helpful for query I had before purchase. I received emails to keep me up to date on the bed being made and delivery arrived on time on the date selected. The only delivery available in our area was the standard courier delivery meaning we had to construct the bed from scratch ourselves, which was a little disappointing. Overall a good experience with the company.”

Helpful Report

Posted 8 months ago

“Very impressed with the build quality and look of the bed. Although there was an issue with my order, Elisha very quickly organised for a replacement part to be sent. Great customer service.”

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Posted 8 months ago

“Excellent product. From start to finish excellent communication, quality and finish incredible value for money. Delivery company kept in contact and delivered directly to the doorstep. This bed will last for years. Highly recommend this company. Happy mum, happy son.”

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Posted 8 months ago

“Beautifully made and well packaged”

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Posted 8 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,996 reviews