Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,085 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 5th August 2025

302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed arrived with no screws or instructions, having taken a day off work to receive the delivery and build it. Customer service not very apologetic or helpful, advised I could go and buy some myself and they'd refund up to £10, something that rang alarm bells as it clearly happens regularly. Screws arrived a whole week later (!), still without instructions which I printed off myself. Bed was very difficult to build from the instructions that were not clear, the screw holes were only marked not drilled which made it more difficult. It creaks a lot. Wishing I had just bought a bed from John Lewis to be honest.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review regarding your experience. We are very sorry to hear you were missing screws and instructions. The Customer Service Team suggested the alternative of a partial refund to purchase screws as a quicker resolution for you rather than waiting for the missing parts to arrive via delivery. Instructions were supplied via PDF. We are very sorry you felt this was not acceptable alternative. If you are unhappy with your frae please do feel free to contact customer service to arrange a return. We understand it can be very frustrating when such errors occur. Your feedback has been given to the relevant departments to manage and make changes where possible. Kind Regards, The Escalations Team

Posted 8 months ago

“This is a beautiful and sturdy bed. I would highly recommend GetLaidBeds for solid constrution and comfort along with the fact that they are a more healthy bed for the customer in terms of the materials used. Great for sustainability as its made in The Uk and use of minimal packaging. All round I'm delighted! Thankyou Get Laid Beds :)”

Helpful Report

Posted 8 months ago

“Good experience from start to finish. We visited the showroom in Leicester prior to choosing our bed and received excellent help from the team. We then ordered the Oxford Bed and luxury mattress online and benefited from the sale price. Bed and mattress delivered as promised on the selected day (we were given a delivery window the day before of 6.30am-8.30am). Team arrived at 8.30am and carried bed and mattress to first floor bedroom, constructed the bed and were done by 9.00am. They do not take the plastic covering off the mattress (health & safety) but take away all other packaging - leaving behind construction advice and spare set of screws in case you need to dismantle bed when moving house). Very happy with the service. Bed is excellent quality and mattress extremely comfortable. Highly recommend.”

Helpful Report

Posted 8 months ago

“For the bed itself 10/10. Solid bed. Love the fact it is UK made and not shipped across the world. Customer service is great. Minimum plastic in the packaging too. For the instructions 6/10. Please do an online tutorial on YouTube for each model.”

Getlaidbeds.co.uk 5 star review on 10th November 2024

Helpful Report

Posted 8 months ago

“The staff in customer service are nice to deal with. Sadly, the product quality and speed and ability to resolve problems make a purchase from here needing consideration. I was sent two faulty beds and the delivery time is fairly slow. There were missing items, damaged items and incorrectly machined parts. There is a fairly involved assembly progress. Compensation for faults was not consistent with issues that needing fixing. Delivery guys were good and polite. Would probably get better value spending elsewhere. Wouldn’t use them again.”

Helpful Report

Posted 8 months ago

“I'm really pleased with my purchase of the London wooden bed and mattress. The whole process from ordering to delivery was very easy. I also had excellent help from customer services when I had a query when putting the bed together. I really like the fact the beds are made to order in the UK and not shipped in from abroad. This is my second purchase from this company. The original bed I ordered is still in excellent condition.”

Helpful Report

Posted 8 months ago

“Comfortable firm mattress. Only had it for a few weeks- it’s great so far.”

Helpful Report

Posted 8 months ago

“Bed looks great, haven't used it yet, fairly easy to construct altho, hadn't completely realised it was flat pack! Delivered on time...”

Helpful Report

Posted 8 months ago

“Tewrrible, still not received it”

Helpful Report

Posted 8 months ago

“Bed arrived as described. A perfect addition to our loft space. Excellent service”

Helpful Report

Posted 8 months ago

“Very happy with the quality. Arrived on time and easy to put together. There are cheaper bed bases out there, but if you want something well made and that looks good, I would recommend this company.”

Helpful Report

Posted 8 months ago

“Great service and value.”

Helpful Report

Posted 8 months ago

“Bed was assembly instruction was terrible. The pallets for the head and back board were labeled incorrectly which involved having to dissasemble the unit half way through construction.”

Helpful Report

Posted 9 months ago

“Fantastic quality bed, beautiful and sturdy, the mattress is great and the assembly team were top notch, friendly and professional.”

Helpful Report

Posted 9 months ago

“Ordering and delivery process and communication was great. Bed looks brilliant and seems very solid so far. Instructions fir assembly could have been much clearer, we had to unscrew and rebuild the headboard at one point which was very frustrating, hence not 5 stars”

Helpful Report

Posted 9 months ago

“I won’t buy bed from this company anymore. Bed quality okay but delivery was awful. Left bed in middle of the room without being assembles because they were “late to go back home” (They finish at 4pm). Rude!”

Helpful Report

Posted 9 months ago

Thank you for your review. Unfortunately when the team arrived your old bed was still occupying the room of choice. The team are unable to disassemble your old furniture, the room needs be clear for them to assemble your new bed. They were unable to wait any longer for you to disassemble the old furniture as this would delay all other customers on their delivery route and, due to the nature of their role, the team have strict driving hours. The decision was made to deliver the partly assembled bed and issue you a refund for the assembly service which was unable to take place at the time due to the rooms condition. We are very sorry that this did not meet your expectations and your comments have been passed to the Transport Manager for review. Kind Regards, The Escalations Team

Posted 9 months ago

“The instructions are awful and some of the materials did not have predrilled holes. The bed creaks.”

Helpful Report

Posted 9 months ago

“We really like the art deco bed. Its was not too difficult to make.”

Helpful Report

Posted 9 months ago

“The wrong parts came… so haven’t Managed to put it back and they seem in no rush to Send me the new parts … not happy”

Helpful Report

Posted 9 months ago

Thank your for your review. We sincerely apologise for the receipt of improperly machined legs. All bed components are made to order, and the earliest possible timeframe for the reproduction and delivery of the legs is 6 full business days including a full day for dispatch and delivery. The scheduled date of delivery for the replacements is November 5th. Please accept our sincerest apologies for the error and for failing to meet your expectations in regards to the speed of your replacements. If you have any questions please do not hesitate to contact the Customer Service team directly. Kind Regards, The Escalations Team

Posted 9 months ago

“Absolutely fantastic. Never knew you could buy a petite double 3ft6 mattress and fitted sheets to match. Delivered on time and superior quality. Highly recommend”

Helpful Report

Posted 9 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,085 reviews