Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,464 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,464 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 15th April 2026

Mariusz Bialkowski

Getlaidbeds.co.uk 5 star review on 8th March 2026

Steve Sharpe

Getlaidbeds.co.uk 5 star review on 18th February 2026

Anonymous

Getlaidbeds.co.uk 5 star review on 16th February 2026

Jasmine Marshall

321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the bed itself is good, the service is not. My wife and I travelled up to Leicester to see the bed in person, a bed we saw online and checked they had in the showroom. We got there (3 hour travel time) and there was the bed in painted black. We then got told that the website was wrong and they no longer do that colour, AND all the beds in the showroom were showing the old colour so we could see the new colour. We left very disappointed as we'd rung to check prior to arriving, asking about that specific colour and bed, and no one thought to tell us that they no longer do this. We emailed about this but never received a reply nor apology. 6 hours of my life I won't get back!”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your honest review. We are sorry to disappoint you with our images and what is now available. The required changes are in production however this is a lengthy process which Customer Service do not have any control over. Your complaint will be fed back to those who can make these changes to encourage it to be a smoother transition. I can only find one phone call from the number on the order and this was just to discuss a late arrival to the showroom due to traffic. I am sorry if you have called from a different number to have this conversation regarding finish, if you could provide the telephone number privately I can listen and speak to the team member involved and discuss the errors with them. I'm sorry you have not had a response form an email you have sent. Sadly we do not have an email or message on any of our Customer Service contact services from the email address given on your order, your name or the name used to book the appointment. I have also checked the spam folders. Our Customer Service email is hello@getlaidbeds.co.uk. Please accept our apologies for not responding because of this. I am happy to see that after your visit you were still able to place an order with us for a Black Wash Four Poster Bed. Please do not hesitate to contact us on the email address above with your order ID in the subject title if you wish for me to look into any other phone calls we have had from you or if you have any further questions. I do hope that you do still enjoy your new bed frame and please accept our apologies again. Kind Regards, Marie Customer Service Manager

Posted 3 years ago

“Perfect bed for a teenager in a small room. Ordered a 3’6” Oxford bed. Easy to assemble ( under 3 hours) All screws provided and helpful pre drilled holes.”

Helpful Report

Posted 3 years ago

“We got our bed with a little delay , but we have been informed about it. The delivery then was on time as per email and text message and the guys put the bed together within 15 minutes. They were very polite. The bed looks fantastics it is brighter colour what we saw online but it's still very nice.”

Helpful Report

Posted 3 years ago

“Instructions clear. Use a rubber mallet to gently push joinery together. Excess screws available . Looks good and is very comfortable with a Simba matress.”

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Posted 3 years ago

“This is the 3rd bed I have ordered from you and once again I am thrilled with my purchase. Thank you”

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Posted 3 years ago

“Good solid product. Good communication and helpful members. very happy with service.”

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Posted 3 years ago

“From a great website and product selection/product information, to a slick end to end fulfilment process I can't fault these guys. Delivery was quick and all in order via Panther too. The bed itself is amazing. Well built, lovely materials in use and so easy to put together. Wouldn't hesitate to buy it again and can easily recommend get Laid Beds”

Helpful Report

Posted 3 years ago

“Excellent communication. Loved the option to add extras and to choose a finish. Excellent delivery as well and the bed itself looks great. The only major downside was that the bed was an absolute nightmare to build. Parts of it were made out of pine and those were super easy to assemble. However putting together the parts made of oak was nearly impossible. Personally I can't understand why having the installation included is not a must-have when you choose a hardwood finish.”

Helpful Report

Posted 3 years ago

“Awesome to have a Made in England product, really good quality, fun website to design your bedframe - fantastic customer service too. I had the option of Assembly, the team was so efficient. Thank you!”

Helpful Report

Posted 3 years ago

“Love my daughter's bed. It's made her rolm look much bigger. Amazing quality and good communication from seller. If I were to change any of my beds soon, this is where I'll be coming first.”

Helpful Report

Posted 3 years ago

“The service was excellent right from the ease of ordering, to receiving updates on delivery. I had requested an assembly service. The service and professional of Chris and Susan were outstanding. The actual delivery to assembly did not take more than 10 minutes possibly. The bed looks stylish, is comfortable and looks well made. Thank you for an excellent service.”

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Posted 3 years ago

“Great quality bed and great weight glove customer service. I recommend!”

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Posted 3 years ago

“Great service from the team! Build quality and design is second to none. Extra shout out to Bethany who was able to support a further query perfectly.”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“Low Tokoyo Bed not very easy to put together. Instructions could be clearer. And trying to fit the wooden headboard slats together was impossible. Subsequently there are gaps albeit very small bit its not a perfect fit. Also 2 screw caps short. I don't think I would buy again. Sorry.”

Helpful Report

Posted 3 years ago

“Some disappointment with this order, firstly I was given the wrong information by customer services regarding the use of glue in the construction of the bed, and then when I raised this issue after the bed was delivered, there was reluctance to correct the issue. It’s not been corrected to date and I had to make adjustments as to how I wanted the bed set up. The Oak bed tenon corner joints cannot be tightened which means the bed now creaks when you move in the bed. Other beds I’ve constructed use a form of corner joint that when bolted together actually tightens the joint. I went for this bed because I thought it was superior and made in the UK! The draws have unsightly metal corners on our lovely oak boards, there must be another way to create a corner with the joint mechanism hidden. I think the price justifies a better-quality approach. There’s no obvious sign on the website of these metal corners. The black screws provided in the drawer kit are not wood screws, the gauge is too large, and split the wood, also the raised heads do not allow the boards to sit in the metal corners correctly. I used my own smaller screws. All of the pre-drilled holes in the drawers had to be redrilled as the screws would not go into the oak. As far as lining up the draw bottom boards, I had to resort to screwing them all to a temporary baton during the construction of the draw, even with two people it was impossible to get them to fit, without the extra baton. I would say a necessary tool for the assembly of an Oak bed frame, and drawer, is a good power impact/screwdriver.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your honest review, we are very sorry for any inconvenience caused to you this is not the experience we want for our customers. I have listened to all of the calls you have had with the team and I can only apologise that one member did make the error in saying that we do not use glue. We use wood glue on the battens and, on some designs, within the bed frame itself. This person has been re educated already after the incident. I can see that replacement parts were organised for delivery before Christmas for you. Please do let the customer service team know if you are still having issues because of this. We have not had any further contact since the 19th of December. Thank you for your feedback regarding the difficult assembly of the hard wood items and the design of the storage boxes. We do value all feedback and make changes where able. If the team can be of any further assistance please do not hesitate to contact us via hello@getlaidbeds.co.uk Once again please accept my apologies for the frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 3 years ago

“Very happy with ordering process, delivery & product :-)”

Helpful Report

Posted 3 years ago

“Fantastic customer service from the moment we entered the shop floor to having our new ottoman, king size, solid oak storage bed delivered and assembled. No pressure selling, therefore given time to make the correct choice for us. The quality of the bed is excellent and responded quick to a query.”

Getlaidbeds.co.uk 5 star review on 3rd January 2023

Helpful Report

Posted 3 years ago

“After spending a bit of time checking out Reviews to Purchase a New Bed , I was looking for something that’s Well Made , Strong and Modern, I found this company and decided to purchase my New Bed from them , the beds are made from really good quality Oak and they’re definitely built for the slightly heavier People of this world just like myself, there’s also a 11 year guarantee and it’s all made Bespoke which really does give you that extra reassurance of the personal touch , I found from making my order with the friendly customer service lady’s on reception, to being kept right up to date frequently, I chose to purchase the delivery white glove service which I only paid £50 for , gave me the reassurance of a safe delivery and being inspected & constructed for me. On the day of delivery , I was even kept up to date for my delivery time and slot , I found my whole total experience with this company thoroughly amazing right from the start of the order , right until the whole completion & construction of my bed. The staff that work for this company are exceptionally friendly and obliging and I was given they’re experience to make me feel like a very welcome and satisfied customer and I wouldn’t hesitate to recommend them for all they’re good work to anyone else, and I’ll most certainly be doing business with them again. Totally Satisfied in every way. Paul Jarvis”

Helpful Report

Posted 3 years ago

“We drove to the show room to take a look for ourselves. Though it was 230 mile round trip. It was worth it as it was reassuring before buying. Taking little samples of wood was very helpful to match with the rest of the room. Adding the extra height on the headboard was useful if you like to read in bed. Only one slight gripe ... One of the assembly persons was bit careless in how he used the motorised screwdriver at times I saw the screw was sent at an angle I could not say anything as it was so quick.”

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,464 reviews