Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a text message 2 days before with the pickup time for the way home. Would definitely recommend this service.”

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Posted 3 years ago

“Fabulous service, I would not hesitate to use them again. Always my first choice and never let me down, highly recommended.”

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Posted 3 years ago

“Excellent service and very reasonably priced. Highly recommended. Found them to be very reasonable, on time both ways, clean vehicle and polite.”

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Posted 3 years ago

“On time and waiting for me with a sign. Carried my luggage. Polite and good driver. Clean car. Recommend to everyone.”

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Posted 3 years ago

“In all picked us up 4 times on this trip and were slightly early each time. The drivers were helpful and courteous and the vehicles spotless.”

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Posted 3 years ago

“Excellent service, I would highly recommend. Had a couple of queries because the booking was not straightforward but the response was quick and helpful.”

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Posted 3 years ago

“Excellent service for both ends of our holiday. Arrived early to return us to the airport at the end so no sweat worrying whether they would arrive.”

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Posted 3 years ago

“DON'T EVEN THINK ABOUT IT GetTransfer is responsible for credit card fraud. They failed to provide the trip for which I paid 159.36€ in full and in advance, and they have refused to refund my money, instead giving me a “credit” on their unreliable website. In February 2022, I booked a rather expensive trip in Texas on GetTransfer.com, because I was not going to have access to a car while visiting. I received an email confirming the trip, and 159.36€ was charged to my bank account. In April, six weeks after having paid and thinking my trip was secure, less than 24 hours before the car was supposed to pick us up, and with no prior notice, I received an automatic email from GetTransfer saying my driver had canceled, with a link to their website which confirmed that my trip had been canceled. The agitation and anxiety this caused my husband and I was considerable, as we were expected in another city the very next day, and we were in the middle of a busy and stressful trip. Soon after I received an email from someone at GetTransfer informing me that my driver had canceled and that the replacement driver would cost an additional 90USD. The email asked for my confirmation of the new trip and additional charges. I DID NOT approve the new driver or the extra charges. I replied demanding a full refund and was forced to make other transportation arrangements, as we urgently needed to leave the next day. I considered my agreement with GetTransfer to be void, as they did not deliver the service agreed upon although I had already paid. At almost midnight that evening, about 10 hours after having my trip canceled, I received an email from a second manager at GetTransfer, saying that they had now found a driver to make the trip at the original price. Obviously by then it was far too late, as we needed to leave by 9am the next morning and I’d booked another car from a different service. During the next week I exchanged many emails with the two managers and the Quality Assurance Team, but the end result was their refusal to refund my money and their incorrect assertion that I “refused” the trip I had paid for. This was far from the case and they were clearly in breach of our agreement. Apparently they expected me to wait 10 hours until the last possible moment on the chance that they would sort out their problems with their unreliable drivers and fluctuating fees in time for my trip, though I had been told that it was canceled. This matter is STILL NOT RESOLVED, as they owe me 159.36€ for a trip they failed to provide! Unless you want to fight a battle dragging on for months in order to recoup your money (see attached images), DO NOT EVEN THINK OF USING THIS SERVICE!”

Gettransfer 1 star review on 2nd May 2022

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Posted 3 years ago

“Yet another perfect service. Have used gettransfer for quite a few years and have never been let down.”

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Posted 3 years ago

“We have used Get Transfer before and they have always delivered! Great service, do not hesitate to use.”

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Posted 3 years ago

“Have used gettransfer several times now and always received good service from them and at a competitive price.”

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Posted 3 years ago

“.WARNING. Driver didn’t show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by ‘Nick | Team Leader of Support Division’ that my driver would meet me in the Arrival’s Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15 .pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and canceled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment in a credit 'they will not give money back' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company”

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Posted 3 years ago

“Good quality service every time....booking is very easy, vehicles are good quality and drivers are super friendly and helpful.”

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Posted 3 years ago

“Will use again, really easy and great service.”

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Posted 3 years ago

“I booked and paid recently (April 5) a transfer from Miami International Airport to Fort Lauderdale. Whereas I gave my flight number, arrival time and asked that the driver must be there 1 hour later, he never showed up not didn't answer my phone calls, messages by WhatApp and SMS. After waiting an hour, I had finally to take a taxi. In spite of several requests for refunding of this not delivered service, Gettransfer refuses any refund saying without any proof that the driver was at the airport. This is simply fraud.”

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Posted 3 years ago

“I booked and paid a transfer from Miami Airport to Fort Lauderdale this month. When arriving at Miami with the flight I indicated them (which was on time), the driver never showed up, didn't answer my messages, phone calls and SMS as I tried to know where he was waiting. I finally had to take a taxi and Gettransfer refused to refund the money for a service which wasn't delivered. This is simply theft !”

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Posted 3 years ago

“We were pleased that when our flight into Rome was 1 hour late your driver was there waiting for us.”

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Posted 3 years ago

“Very reliable, easy to book. Driver was there waiting for us. Spacious and neat car. Bit expensive but for what you get, it’s worth it.”

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Posted 3 years ago

“All staff are very helpful, smart and polite, time keeping is very good.”

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Posted 3 years ago

“Lovely friendly drivers on time, well even early at both pick ups.”

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Posted 3 years ago

Gettransfer is rated 4.3 based on 3,831 reviews