Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

4.3 Rating 3,860 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from gettransfer, I always use them as their customer service is excellent, the drivers are nice and they are always on time.”

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Posted 3 years ago

“Fantastic! Booked with less than 24 hours to go and the driver turned up slightly early and was really lovely the whole way.”

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Posted 3 years ago

“Prompt, reliable, excellent driver. We would highly recommend and definitely will use again!”

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Posted 3 years ago

“I paid in advance a transfer from Miami International Airport to Fort Lauderdale on April 5,2022. The driver never showed up and I had to take a taxi. I asked several times the company to refund the 63 € they charged me for a service which was never provided. They refused without any acceptable explanation.”

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Posted 3 years ago

“Excellent, drivers were really polite. They both drove excellently, we felt relaxed both ways. Would definitely recommend and use again.”

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Posted 3 years ago

“Our driver was waiting at the airport with signage. Friendly. Minibus was clean and the transfer was perfect! Would fully recommend.”

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Posted 3 years ago

“Excellent service-driver was a really helpful and nice guy-timings and transport were excellent-would 100% use again.”

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Posted 3 years ago

“They have held the funds in my account for almost 3 years now and I have no idea how long they intend to keep my money.... emailed, called ... nothing....DO NOT USE THIS COMPANY!!!!”

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Posted 3 years ago

“Our driver kindly returned to the airport with a pair of sunglasses we'd left in the car. We would definitely recommend this service.”

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Posted 3 years ago

“Received a text message 2 days before with the pickup time for the way home. Would definitely recommend this service.”

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Posted 3 years ago

“Fabulous service, I would not hesitate to use them again. Always my first choice and never let me down, highly recommended.”

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Posted 3 years ago

“Excellent service and very reasonably priced. Highly recommended. Found them to be very reasonable, on time both ways, clean vehicle and polite.”

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Posted 3 years ago

“On time and waiting for me with a sign. Carried my luggage. Polite and good driver. Clean car. Recommend to everyone.”

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Posted 3 years ago

“In all picked us up 4 times on this trip and were slightly early each time. The drivers were helpful and courteous and the vehicles spotless.”

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Posted 3 years ago

“Excellent service, I would highly recommend. Had a couple of queries because the booking was not straightforward but the response was quick and helpful.”

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Posted 3 years ago

“Excellent service for both ends of our holiday. Arrived early to return us to the airport at the end so no sweat worrying whether they would arrive.”

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Posted 3 years ago

“DON'T EVEN THINK ABOUT IT GetTransfer is responsible for credit card fraud. They failed to provide the trip for which I paid 159.36€ in full and in advance, and they have refused to refund my money, instead giving me a “credit” on their unreliable website. In February 2022, I booked a rather expensive trip in Texas on GetTransfer.com, because I was not going to have access to a car while visiting. I received an email confirming the trip, and 159.36€ was charged to my bank account. In April, six weeks after having paid and thinking my trip was secure, less than 24 hours before the car was supposed to pick us up, and with no prior notice, I received an automatic email from GetTransfer saying my driver had canceled, with a link to their website which confirmed that my trip had been canceled. The agitation and anxiety this caused my husband and I was considerable, as we were expected in another city the very next day, and we were in the middle of a busy and stressful trip. Soon after I received an email from someone at GetTransfer informing me that my driver had canceled and that the replacement driver would cost an additional 90USD. The email asked for my confirmation of the new trip and additional charges. I DID NOT approve the new driver or the extra charges. I replied demanding a full refund and was forced to make other transportation arrangements, as we urgently needed to leave the next day. I considered my agreement with GetTransfer to be void, as they did not deliver the service agreed upon although I had already paid. At almost midnight that evening, about 10 hours after having my trip canceled, I received an email from a second manager at GetTransfer, saying that they had now found a driver to make the trip at the original price. Obviously by then it was far too late, as we needed to leave by 9am the next morning and I’d booked another car from a different service. During the next week I exchanged many emails with the two managers and the Quality Assurance Team, but the end result was their refusal to refund my money and their incorrect assertion that I “refused” the trip I had paid for. This was far from the case and they were clearly in breach of our agreement. Apparently they expected me to wait 10 hours until the last possible moment on the chance that they would sort out their problems with their unreliable drivers and fluctuating fees in time for my trip, though I had been told that it was canceled. This matter is STILL NOT RESOLVED, as they owe me 159.36€ for a trip they failed to provide! Unless you want to fight a battle dragging on for months in order to recoup your money (see attached images), DO NOT EVEN THINK OF USING THIS SERVICE!”

Gettransfer 1 star review on 2nd May 2022

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Posted 3 years ago

“Yet another perfect service. Have used gettransfer for quite a few years and have never been let down.”

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Posted 3 years ago

“We have used Get Transfer before and they have always delivered! Great service, do not hesitate to use.”

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Posted 3 years ago

“Have used gettransfer several times now and always received good service from them and at a competitive price.”

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Posted 3 years ago

Gettransfer is rated 4.3 based on 3,860 reviews