Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

“Get Transfer never paid me for a trip I did from Port of Miami Florida to Orlando Fl. I called them and and it seems that they don’t care. I did the trip on 06/03/2019 and till this time I have not received any money, It took me 10 hours 500 miles to bring the clients to Orlando, Please be careful with this company, I lost money. Andy”

Helpful Report

Posted 7 years ago

Dear Partner, Please share the transfer number so we could investigate the case and make a correct decision.

Posted 6 years ago

“In spite of providing flight details, the driver said we'd kept him waiting too long (flight delay + getting through customs/baggage) and it would cost a further 30 euros to use his service. We said no and caught a local taxi for the same price. I complained to the company who said they'd investigate however I haven't heard back since.”

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Posted 7 years ago

Dear Client, We are sorry about this situation. Could you please provide your booking number so we could investigate it?

Posted 6 years ago

“Summary: I pre-paid for a car that never showed up. Got told by customer service to “feel free to take a local taxi”. 3 days later I still dont have a confirmation that they will refund me my original payment or the difference of the price I paid for the local taxi. Detailed Description: I paid £110 for a car to pick me up from Stanstead at 1.30am to find no car when I landed and the driver not picking up the phone. Gettransfer’s response was “feel free to get a local taxi” and when I demanded that before I pay another £200 for a local taxi I need confirmation that they will refund me my original £110 plus the extra £90 they said they could not guarantee that and I should email customer services. Obviously I had to get home so I took a taxi from the airport and paid the £200. I emailed customer services from the car demanding my refund, I chased them every day for 2 days for a response and 3 days later I received this: “Good day, dear Customer, Your case is currently in queue. We apologize for the inconvenience caused and for the delay with reviewing your complaint. We are doing our best to review each case as fast as possible.” This is a disgrace! I need that money.”

Helpful Report

Posted 7 years ago

“Summary: I pre-paid for a car that never showed up. Got told by customer service to “feel free to take a local taxi”. 3 days later I still dont have a confirmation that they will refund me my original payment or the difference of the price I paid for the local taxi. Detailed Description: I paid £110 for a car to pick me up from Stanstead at 1.30am to find no car when I landed and the driver not picking up the phone. Gettransfer’s response was “feel free to get a local taxi” and when I demanded that before I pay another £200 for a local taxi I need confirmation that they will refund me my original £110 plus the extra £90 they said they could not guarantee that and I should email customer services. Obviously I had to get home so I took a taxi from the airport and paid the £200. I emailed customer services from the car demanding my refund, I chased them every day for 2 days for a response and 3 days later I received this: “Good day, dear Customer, Your case is currently in queue. We apologize for the inconvenience caused and for the delay with reviewing your complaint. We are doing our best to review each case as fast as possible.” This is a disgrace! I need that money.”

Helpful Report

Posted 7 years ago

Dear Client, We are deeply sorry about this situation. Our Quality Assurance department made sure the case was properly reviewed, which caused the delay.

Posted 6 years ago

“I have already used the services of GetTransfer several times and ordered a transfer service through the company's official website. In addition to the service itself, you can also order a suitable car for the trip on the company's website. The driver always arrives on time, the cabin is always perfect cleanliness, the driver is well versed in the area and without problems brings to the right place. I was satisfied with the service.”

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Posted 7 years ago

Dear Client, Thank you very much for your feedback! It is greatly appreciated.

Posted 7 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

“Very satisfied with the service of the company GetTransfer, turned here and did not regret. Broke through the site transfer to the hotel from the airport in Thailand. Driving with a comfortable car was waiting for us in the time of arrival of the aircraft. All were satisfied, thanks for the good service.”

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Posted 7 years ago

Dear Client, Thank you for using GetTransfer! Your opinion is much appreciated.

Posted 7 years ago

“For the second time in this company we order a car with a driver. Like punctuality, and reasonable prices for services. They took us twice from the airport and drove to the hotel. Everyone is happy.”

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Posted 7 years ago

Dear Client, Thank you very much for sharing your opinion!

Posted 7 years ago

“They approach their duties very responsibly, we all liked it very much. I will recommend GetTransfer. Very good cars, the driver arrived on time, a very responsible organization. By the cost, everything was fine for me, very inexpensively. I applied to this route, here is my application number #571532, this year, when I went to rest in Cyprus.”

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Posted 7 years ago

Dear Client, Thank you for using GetTransfer! Your opinion is much appreciated.

Posted 7 years ago

“This year my wife and I decided to pamper ourselves with a trip to Spain, I really wanted to see everything with our own Glagas, all of her beauty. So they became good conditions for ordering a transfer from the airport to the hotel. Decided to contact gettransfer, everything turned out to be very simple. We all filled out on the company's website exactly one day before departure and upon arrival we were already met by the driver in a comfortable car. They arrived with all the conditions, there was air conditioning and cool drinks at an affordable price. Thank you for the service.”

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Posted 7 years ago

Dear Client, Thank you for sharing your opinion! We appreciate it.

Posted 7 years ago

“When they decided to go on holiday to Spain, they turned to GETTRANSFER.COM regarding the transfer to the hotel. We already had experience in cooperation with them, used their services last year when they flew to Turkey. We just arranged a transfer on the company's website one day before departure and everything is ready! Upon the arrival of the plane we were already waiting for the driver on a great car. We drove with comfort to the hotel, were satisfied with the transfer. Recommended.”

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Posted 7 years ago

Dear Client, Thank you for sharing your opinion! We appreciate it.

Posted 7 years ago

“When this year we decided to fly all our holidays to Thailand, we were looking for a reliable transfer. We have already used the services of GetTransfer more than once, and therefore we again turned to them for the service. Simply and easily booked a transfer to the company's website exactly one day before arrival in Thailand. We were met in time and taken to the hotel with comfort. Very good car condition and polite driver. We are satisfied.”

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Posted 7 years ago

Dear Client, Thank you for your opinion, it is much appreciated.

Posted 7 years ago

“When this year we decided to fly all our holidays to Thailand, we were looking for a reliable transfer. We have already used the services of GetTransfer more than once, and therefore we again turned to them for the service. Simply and easily booked a transfer to the company's website exactly one day before arrival in Thailand. We were met in time and taken to the hotel with comfort. Very good car condition and polite driver. We are satisfied.”

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Posted 7 years ago

Dear Client, Thank you for your opinion, it is much appreciated.

Posted 7 years ago

“Many times already used the services of the company GetTransfer when rested in such as Antalya and Cyprus. The company is reliable, the service can be ordered through the official website and immediately choose the right car for the trip. The driver always arrives on time, the car is comfortable and clean, quickly brought to the destination.”

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Posted 7 years ago

Dear Client, Thank you very much for the review!

Posted 7 years ago

“Услугами компании gettransfer пользовалась впервые. С дочкой поехали в Испанию, я заранее у них на сайте забронировала машину. Машина уже нас ждала в аэропорту. Трансфер я заказала от аэропорта до гостиницы, дошли через часа два, без каких либо проблем. Вежливый, адекватный водитель. В целом довольна качеством их сервиса.”

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Posted 7 years ago

Здравствуйте! Большое спасибо за Ваш отзыв, мы очень ценим Ваше мнение.

Posted 7 years ago

“Я уже несколько раз пользовалась услугами компании Gettransfer. Компания надежная, всегда приятно иметь дело с ответственными людьми. В последний раз заказывала трансфер, когда была в Турции, забронировала трансфер в Стамбуле из аэропорта Ататюрк до гостиницы. Забронировала трансфер через их приложение, получилось достаточно просто, раньше на сайте заказывала. Машина была вовремя, водитель адекватный, вежливый человек. Даже с багажом помогли что в аэропорту, что из отеля. В целом довольна качеством их услугами. ”

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Posted 7 years ago

Здравствуйте! Большое спасибо за Ваш отзыв.

Posted 7 years ago

“Two weeks ago I used the services of this company when I was in Turkey. I ordered a car from the hotel to the airport. I am satisfied with everything. The car came at a specified time, I was delivered to the airport quickly. Service prices are quite reasonable. Recommend.”

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Posted 7 years ago

Dear Client, Thank you for using our service! Your review is greatly appreciated.

Posted 7 years ago

“Две недели назад я пользовался услугами данной компании, когда был в Турции. Заказывал автомобиль от гостиницы до аэропорта. Всем остаюсь доволен. Машина пришла в указанное время, до аэропорта меня доставили быстро. Цены на услуги вполне приемлемые. Рекомендую.”

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Posted 7 years ago

Здравствуйте! Спасибо, что воспользовались нашим сервисом! Мы ценим Ваш отзыв.

Posted 7 years ago

“Prenotato un transfer a/r da Charles de Gaulle a Parigi centro, 14 persone di cui 4 bambini ( quindi richiesti pure i seggiolini ). Il nostro volo all'andata è in ritardo di 2 ore, informiamo subito l'autista, che nonostante avesse 4 ore di preavviso ci informa che dobbiamo pagare 60 euro di supplemento ( pazzesco, uno prenota il transfer fornendo i dati dei voli....). Provo a chiamare l'assistenza Gettransfer....nulla assoluto... all'arrivo abbiamo pure dovuto aspettarlo noi e chiamarlo, altro che cartello di benvenuto,nel taxi non erano presenti i seggiolini, bambini ( di 2 e 4 anni ) in braccio in barba alla sicurezza ...alla fine essendo tardi paghiamo senza far troppe storie, e ci mettiamo d'accordo per farci venire a prendere alle 17 il giorno del rientro. Un'ora prima dell'ora ci arriva un messaggio dicendoci che il taxi sarebbe stato in ritardo di 30 minuti; proviamo a chiamare e ci viene sempre messo giù; chiamiamo l'assistenza che finalmente risponde e ci dice che ci avrebbe richiamati in 2 minuti....più sentito nessuno. Aspettiamo le 17.30 con un po' d'ansia quindi non vedendolo arrivare scriviamo ancora e finalmente ci risponde che avrebbe avuto altri 30 minuti di ritardo, quindi arrivo alle 18 per un volo alle 19.25 e circa 40 minuti di viaggio, rischio altissimo di perdere l'aereo...panico totale ma sempre menefreghismo assoluto del tassista ( già pagato ) e da parte di gettransfer. Alla fine arriva alle 18 e sfreccia per Parigi a velocità assurde e sempre facendoci tenere i bambini in braccio...inutile che dica quanto fosse pericoloso. Arriviamo in aerporto e corriamo al desk, arriviamo 5 minuti prima della chiusura del check in e alla final call dell'imbarco. Alla faccia del pagare un servizio transfer per la comodità e non aver problemi. MAI PIU GETTRANSFER!!!!!!!! Ah chicca finale, alle mie rimostranze non hanno mai risposto...magari qui per fare la figura chiederanno il numero di prenotazione per investigare.....”

Helpful Report

Posted 7 years ago

Dear Client, We are currently investigating the situation. Thank you for your patience.

Posted 7 years ago

“Пользовалась услугами этой компании несколько раз, и каждый раз оставалась довольна их обслуживанием и поэтому решила написать небольшой отзыв про эту компанию. Привлекла меня эта компания тем что, бронировать автомобиль на сайте компании очень просто и удобно, а также там что у них цены за услуги не высокие по сравнению с аналогичными компаниями. На прошлой неделе летели в Ереван, чтобы посмотреть город и отдохнуть там. Летела я с мужем и детьми. Чтобы не переплачивать местным таксистам, я за день до вылета опять же забронировала автомобиль на сайте компании. Указала дату прилета, указала количество пассажиров, выбрала автомобиль.Оформили мою заявку быстро. На этот раз водитель прибыл в аэропорт встречать нас где-то на 5 минут позже того времени, что я указывала. Но он связался со мной по телефону и сообщил что опоздает из — за ремонта дороги. Автомобиль наш бал новый и чистый. Имел кондиционер и все удобства для комфортной поездки. Водитель вежливый, приятный человек. Довез он нас до отеля "Ширак". И на этот раз осталась довольна обслуживанием данного сервиса.”

Helpful Report

Posted 7 years ago

Здравствуйте! Большое спасибо, что пользуетесь GetTransfer!

Posted 7 years ago

“Пользуюсь услугами этого сервиса впервые. Обслужил меня сервис неплохо и поэтому я решил оставить небольшой отзыв. Пользовался я услугами этой компании когда летел в Москву. Бронировал автомобиль на сайте компании. Сайт сам неплохой, в нем легко разобраться. Указал дату и время прилета в аэропорт Домодедово. Заказанный мной автомобиль прибыл в аэропорт с задержкой в пять минут. Но водитель позвонил мне и оповестил меня о задержке из - за пробок в городе. Автомобиль был чистый, новый. Водитель приятный человек. Помог мне с багажом. Довез он меня до хостела " Винегрет ".”

Helpful Report

Posted 7 years ago

Здравствуйте! Спасибо, что воспользовались нашим сервисом! Мы ценим Ваш отзыв.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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