Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

4.3 Rating 3,898 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,898 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

Write Your review

Tell us how Gettransfer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gettransfer 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read the T&Cs closely. The booking only includes ONE HOUR waiting time. Any longer than this then the driver has the right to leave and you are not entitled to a refund, even if you let them know in advance that your flight will be delayed. My flight was delayed by 2 hours. I emailed the third party transfer company directly and they informed me that they will charge 50 euros per hour for a wait time over one hour. This was ridiculous so I called up Get Transfer's customer service and they told me to send them an email. I sent them an email 2 hours prior to my scheduled departure time and they did not get back to me before taking off so I had to accept the 50 euro additional charge or risk losing my money and booking. This is despite giving them about 5 hours notice, so they could have just tracked the flight and showed up to the airport later.”

Helpful Report

Posted 6 years ago

Dear Lee, We are sorry about the inconvenience this has caused you. Our carriers are often on a tight schedule and have to make sure all of their clients are provided with quality service. Such changes are detrimental to their schedules and thus have to be compensated.

Posted 6 years ago

“We ordered a taxi from Copenhagen airport to a hotel in the center of the town. while stil at the airport I got a message telling me that the driver will be in a parking lot and his license is xxx. I specifically asked the company to wait for us with a sign stating our name. How can I find in a parking lot????? Am I supossed to go and check each car??? I called the druver and asked him to come and meet us at the outgoing gate and described him how we look. to make a long story short, we had to wait more than an hour and had several conversations (screeming) until he "found" us. We were told that he didn't receive our name from the company therefore he gave us his details to look for him in a parking lot !!!!! I would give zero stars to this company”

Helpful Report

Posted 6 years ago

Dear Erika, We have reviewed your case. In your request, there was no name sign specified indeed, so the carrier did his best according to the request. We are sorry for the inconvenience caused.

Posted 6 years ago

“I ordered a car, paid $65 and immediately the driver cancelled for no reason. My flight is tomorrow and I still didn't get an email reply for a replacement or refund and this is a 2 hours drive I can't just get any taxi. What a disappointment, I knew I shouldn't just pay upfront. Its request number #3876718.”

Helpful Report

Posted 6 years ago

Dear Client, Our managers are currently handling your case. They will contact you soon. We are sorry for the inconvenience.

Posted 6 years ago

Dear Client, Our managers are handling the situation at the moment. Thank you for your patience.

Posted 6 years ago

“I have been using GetTransfer services for several years now and I am always satisfied with the quality of service they provide. It is always easy to book a transfer on the company’s website and you can choose the necessary car. The driver arrives on time, here they always follow. The cars are in excellent condition and a polite driver will bring you comfortably to your destination. Thank.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

Dear Client, Thank you for your review!

Posted 6 years ago

“I am very pleased with the services of GetTransfer, which I contacted in order to order a transfer from the airport in Spain to the hotel. Everything suited me for the cost, and the quality of service is excellent. The driver arrived on time, the car was in excellent condition. It had air conditioning and there was a bar with cool drinks. Thank you very much for the service. I will recommend you.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you very much for your feedback! It is greatly appreciated.

Posted 6 years ago

Dear Client, Thank you for your review!

Posted 6 years ago

“I have repeatedly contacted GetTransfer and ordered a transfer service from the airport to the hotel here. On the official website of the company, you can not only order the service itself at a convenient time, but also choose the right car for the trip. The driver always arrives on time and the car is comfortable and with a perfectly clean interior. He is well-versed in the terrain and takes him to the right place without any problems.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you for your review!

Posted 6 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

“It was a no show of the driver, 70 euro paid in advance and no service.”

Helpful Report

Posted 6 years ago

Dear Jeannette, we sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“I booked transfer from airport Pulkovo (St-Petersburd, Russia), set flight number. The flight has arrived 1 hour later. 4 hours before I had informed the driver about my flight delay. In spite of my information he sad that he waited for 1 hour from initially booked time and now he has next booking. Finally the company rejected to refund. I cant believe that international companies like this with such impudent behavior still have bookings. Each who plans to have business with this fraudulent company should be ready to throw his money away without any compensation. Additionally this company filters all negative reviews and adds only positive ones to its sites.”

Helpful Report

Posted 6 years ago

Dear Vadim, We will review this case, thank you for bringing it to our attention.

Posted 6 years ago

“Beware if this service and do not pay online , the driver will never shop up and you will not get your money back..”

Helpful Report

Posted 6 years ago

Dear Asma, We are sorry this situation occurred. As the flight delay was extremely lengthy, the carrier could not provide the transfer. Please refer to your airline to receive compensation.

Posted 6 years ago

“I used the services of GetTransfer last year, when I flew on vacation to Switzerland, and this year we were going to Thailand and on the issue of organizing the transfer, I again turned here. I just went to the company’s website and left a request there for a couple of days, although it’s possible even for a day. When we landed at the airport, our driver and car were already waiting for us, everything was on time. The car is good, it has both air conditioning and a bar with cool drinks, by the way, the cost is very pleasant. I liked everything, we were brought in comfortably. Thank.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

Dear Client, Thank you for your review!

Posted 6 years ago

“We arranged a transfer from Ayvalik to Canakkale in Turkey with GetTransfer. They were easy to deal with online and our drivers, Vural & Hale kept in regular contact with us prior to the transfer day. They were punctual, reliable and helpful and such lovely people. They provided us with refreshments and we had a very pleasant trip in their comfortable vehicle.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you very much for your feedback! It is greatly appreciated.

Posted 6 years ago

“Заказывала трансфер первый раз.Были сомнения насчет 100% предоплаты. Все прошло на "ура" . Водитель связался со мной через 7 минут после заказа. В аэропорту встретил меня с табличкой. Помог с багажом. Доехали с комфортом. Лишних разговоров не было. Обещанный wi-fi был, угостил холодной водой, кондиционер включил(было жарко). Рукомендую всем без всяких опасений.”

Helpful Report

Posted 6 years ago

Здравствуйте! Спасибо, что воспользовались нашим сервисом! Мы ценим Ваш отзыв.

Posted 6 years ago

“DREADFUL - DO NOT USE - BOOK WITH SOMEONE ELSE. our transfer for 9 from Geneva airport was cancelled by them three minutes before the pick up time. They just sent me an email. Terrible. Terrible.”

Helpful Report

Posted 7 years ago

Dear Client, Please, share your booking number so we could review this situation. Thank you.

Posted 6 years ago

“I used the services of gettransfer when I was in Switzerland. Booked through their application transfer from the airport to the hotel. In General, satisfied with the quality of their service”

Helpful Report

Posted 7 years ago

Dear Client, Thank you very much for your feedback! It is greatly appreciated.

Posted 6 years ago

“Do not use this company for an airport transfer! When they ask you to select a pick up time from the airport they don't make it clear you should select a time that also factors in time to get through security and bag collection, therefore even the smallest 20-30min flight delay means you miss your transfer! In my opinion they are misleading people and i would never use this company again.”

Helpful Report

Posted 7 years ago

Dear Daniel, I am deeply sorry about the situation that occurred. We will review it once more.

Posted 6 years ago

“It’s good that there are responsible and reliable transfer companies like GetTransfer. We have more than once a rest with them and are always satisfied with the quality of service. With them you can be sure that they will not let you down and take you directly from the plane. Bronm all on the company's website exactly one day and everything is fine. Machines are always clean and good. Thank.”

Helpful Report

Posted 7 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

“When they were going to fly on holiday to Thailand, they were looking for a responsible company to order a transfer from the airport to the hotel there. My husband and I flipped through the entire Internet and settled on GetTransfer, since the reviews about it in the positive key were the most. We did not regret that we chose her. The driver on a beautiful and comfortable car was waiting for us after the plane arrived at the airport. Thank you very much for punctuality, all on time and at a low cost.”

Helpful Report

Posted 7 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

“I really liked that I applied for a transfer service here, this is not the first time, but once again, a positive one. Everything always passes without problems, ranging from the application form on the company's website and at the very meeting us at the airport. For the price, everything is good, the driver is polite and arrives on time on a good car. Everyone is happy, save more on excellent service, never hurt. Thank.”

Helpful Report

Posted 7 years ago

Dear Client, Thank you very much for your feedback! It is greatly appreciated.

Posted 6 years ago

“The driver never showed up while in a foreign country. I had a wedding to go to in a small French village 45 minutes away with no transportation options. When I called the customer service to complain the women said she'd try the driver and call me back. She never called me. This ruined my entire trip to France. I only flew there to attend this wedding. The worst part is that get transfer did nothing to help us. When I called back to complain that the original women never called me back, I got no apologies. They did absolutely nothing to help us. Again, I was in a foreign country where I don't speak the language and no other way of getting to this wedding other than this ride and there was no one ounce of remorse from the company. It was more offensive they didn't apologize or help us than the driver not showing up. DO NOT USE THEM. This is a scam.”

Helpful Report

Posted 7 years ago

Dear Client, We are deeply sorry about this situation. The refund has been made, the carrier will be penalized. We hope that that does not affect your opinion of our company as a whole.

Posted 6 years ago

“I am very pleased that I applied for the transfer service here, this is not my first appeal. Everything always goes without problems, ranging from the application form on the company's website and to meet us at the airport. At cost everything is fine, the driver is polite and arrives on time. Everyone is happy, save more bo for great service, never fail.”

Helpful Report

Posted 7 years ago

Dear Client, Thank you for using our service! We appreciate your feedback.

Posted 6 years ago

Gettransfer is rated 4.3 based on 3,898 reviews