Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always book a car on gettransfer because they are on time and use good drivers. You can see the driver's rating before you book as well.”

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Posted 2 years ago

“A good app, I got a lot of offers for my booking. It’s much cheaper than taking a taxi. Booking is easy, you get full info on the car and the driver, etc. A year ago my trip was canceled and I got a refund no issues. They money was there, I’ve used it to pay for a transfer to Istanbul airport.”

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Posted 2 years ago

“I used Gettransfer to get from the airport to my hotel. After searching and comparing offers from different companies Gettransfer was cheapest and had a nice selection of cars.”

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Posted 2 years ago

“It is very easy to book a car with a driver. Even someone who has never done it before can figure it out.”

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Posted 2 years ago

“Gettransfer saved me at the Paris airport when my plans changed last minute. I booked a car when I was already at the airport, and it arrived in 30 minutes. The driver came quickly, helped with my bags, was friendly and polite. Great service, and the price is quite reasonable.”

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Posted 2 years ago

“Easy to book and the prices are lower than local cabs. I always use Gettransfer when I go to Turkey”

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Posted 2 years ago

“Gettransfer contributed to my and my wife's pleasant memories of Portugal. We booked a car by the hour and went to see different sights and cities in comfort. The price was pretty good too, 67 USD for 5 hours.”

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Posted 2 years ago

“My driver picked me up from the airport in Turkey late at night. He was waiting for me in the arrivals section with a name card. The trip from the airport to the hotel was fast and comfortable and I paid 16 dollars.”

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Posted 2 years ago

“My flight to Paris was heavily delayed. I contacted get transfer and they gave me another driver, and he himself contacted me to confirm when the flight landed. They can solve problems even if you have a force majeure, thank you.”

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Posted 2 years ago

“A very poor experience so far. The company cancelled our airport transfer with only thirty minutes notice! Luckily our AirBnB host was able to find us another taxi but it was very stressful as there was only one flight and if we missed it we would have incurred additional accommodation costs. Now they are refusing a refund. Terrible service and very hard to contact.”

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Posted 2 years ago

“My manager often goes on business trips abroad and I book her transfers to the hotel on Gettransfer. Excellent service. Nice cars, water provided, polite drivers. There have never been any problems. My manager is always happy and I trust them.”

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Posted 2 years ago

“I needed a transfer to the airport at 4am. Gettransfer was quick to confirm the request. The driver arrived 20 minutes early. I recommend.”

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Posted 2 years ago

“I used Gettransfer for my dad. He is 73 years old and feels better when a car is booked in advance. He enjoyed the experience, now I use them too!”

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Posted 2 years ago

“TOTAL SCAM! AVOID! They cancelled my taxi at 2am. Finally managed to get a taxi in the morning after a lot of stress. Then they refunded my money but only as a form of credit on their site. I am currently in the process of getting NatWest to get my money back due to fraud etc. Do not use this company. Absolutely disgusting customer service and anyone who works for a company like this should be ashamed of themselves.”

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Posted 2 years ago

“Booked a transfer to the airport and it never showed up. Asked the transfer to be cancelled, got a confirmation of it and was told I would get a refund. Three months after, still no refund. I sent them all the emails and messages proving this, even the Uber receipt I had to take, and still won’t be given my refund. I keep being told that the trip was completed.”

Gettransfer 1 star review on 12th October 2022

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Posted 2 years ago

“Prenoto i trasferimenti tramite l’applicazione Gettransfer per eventi aziendali a Dubai. Un’ampia scelta d’auto di classe Business, mentre anche i conducenti soddisfano il livello: salutano calorosamente gli ospiti, aiutano con le cose. L’ultima volta ho prenotato 2 autobus per Expo: tutti gli ospiti sono rimasti soddisfatti, accolti in tempo, consegnati in tempo, guida professionale e precisa. Per ordini complessi scrivo subito al supporto perché mi aiutino.”

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Posted 2 years ago

“Bad customer service, expensive”

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Posted 2 years ago

“No service provided, no money back. This company does not take any responsibility for the services that they claim to provide. If their driver does not show up and you miss your flight, they will not offer you any replacement, or compensation. Moreover, they refuse to pay your money back to you. The money that you paid for the service that they did not provide, which is a violation of the law. This all makes me wonder whether this organization is at all legit. Do not recommend trusting this service.”

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Posted 2 years ago

“I booked get transfer for February next year and straight after I booked and paid in full, I noticed that my booking said 8 people when we were 14. I didn’t think it would matter as we had an 18 seater transit confirmed. But I went straight back and checked. I got a terrible reply (standard script which didn’t answer my question). The driver has been informed! Days later they have tried to charge me another £200 plus pounds for the trip. I cancelled straight away BUT can’t get my money back only a credit with the company. I have read the reviews and don’t want a credit at all as I don’t trust this company. Has anyone managed to get a refund out of them? If so how? Thanks”

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Posted 2 years ago

“We had a flight delay of 1.5 hours and even though they have tried to find an alternate driver, they said that it was not possible to get one. And ofcourse there was no refund. Their reply to my complaint is the following: "Due to their User Agreement paragraph 4 (https://gettransfer.com/en/terms_of_use) flight delay/cancellation is considered to be the late change of transfer details (less than 48 hours), we cannot make a refund for you or find the new driver. All the questions about the expenses can be addressed to your flight company." I have contaced the driver who was going to pick us up and I can assure you that he was not paid the ride and thus this company, just got paid for NO SERVICES provided!!! AVOID AT ALL CAUSES!!!!”

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Posted 2 years ago

Gettransfer is rated 4.3 based on 3,831 reviews