Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big scammers!! NEVER TRUST THIS GHOST COMPANY . They get paid , the taxi never come and at the end they say “ sorry for the inconvenience “ !!!!”

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Posted 2 years ago

“Easy to book, even for beginners. I always choose the drivers with the highest rating. The cars are clean.”

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Posted 2 years ago

“We ordered a car twice in Malaga, from the airport and back. The first car was replaced, but I only got a notification in the email which was inconvenient as I rarely check my mail. But the return leg was perfect.”

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Posted 2 years ago

“Booked a van for photoshoot, evening before trip driver asked to cancel. I wrote to support to provide alternative within 1 hour or give money back. They failed to provide alternative, so I had to book a different company. They didn’t give money back because of “user agreement paragraph 4” 48h cancel. Total scam, avoid at all cost!”

Gettransfer 1 star review on 8th November 2022

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Posted 2 years ago

“I didn't know there were two airports in Istanbul. I wrote to customer support to change the airport I was flying to. Unfortunately that cost more but at least I did not lose money because I was at the wrong place.”

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Posted 2 years ago

“Retards, pure scam”

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Posted 2 years ago

“If i could give less than 1 star i would. This company is utterly useless in all facets. Driver was not at the airport when we arrived. The contact number for the driver either rang out or was straight to voicemail (probably cancelled the call!). The head office number never answered. I forwarded my complaint to the given email address and was informed their so called Quality Assurance Department were looking into it and would contact me. Its been over two weeks and despite numerous messages since i have still had no contact from them. They are a scam company and from seeing other reviews looks like they fleece people for their money without any intention of sorting a transfer out.”

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Posted 2 years ago

“The positive reviews are created by a 'click farm'. My wife tried to use them for a trip to London. The driver (on the way down) canceled and the replacement driver sat outside (no contact) and was about to leave when she checked. No one from Get Transfer thought to tell her that it was a different driver or car. Then her ride back: the original driver cancelled, she contacted them and was told a different driver would do the trip but his car was 'broken' so she is (currently) stuck in London. Several hours after her (agreed) trip would take place, she is still stuck in London with no alternative offered or contact. SADLY the firm is in Cyprus (the website misleads you that this is 'GetTransfer Ltd' who went bust a couple of years ago; if we can find their UK assets we will be suing them. DO NOT USE. Uber (or others) may be more expensive but at least they turn up. BTW my partner is disabled, which they knew when they took the bookings. Sadly there is no option g=to give less than a 1 *”

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Posted 2 years ago

“I wanted to cancel my booking because the taxi driver could be there 1 hour later. Taxi driver couldn't cancel and had to contsct gettranfer! It was not possible to cancel and I don't get refund. AVOID THOSE SCAMMERS”

Gettransfer 1 star review on 3rd November 2022

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Posted 2 years ago

“Our car was 10 minutes late but he contacted and warned me in advance. I wrote to customer service because I didn't want the situation to happen again on the return trip. They even gave me a discount.”

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Posted 2 years ago

“I ordered a Mercedes SUV. The only problem was the meeting place, we couldn't find our driver. But we quickly resolved the issue by calling him. Otherwise there were no problems.”

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Posted 2 years ago

“Easy to book, quick booking confirmation. Nice clean vehicle as well.”

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Posted 2 years ago

“TRANSFER NOT COMPLETED!!! We booked a transfer (round trip) for October 24 (stockholm-Arlanda / Stora Nygatan 20 – Stockholm) and October 28 (Stora Nygatan 20 – Stockholm / stockholm-Arlanda). This couldn't be honoured... Apparently the driver just didn't come (and made some inconvenience for us...nobody was waiting for us when we arrived in stockholm, and we had to make arrangements to make the trip by our own means and at our expense = 695 SK). The only response we got was, "The driver's behavior is inappropriate and we will take serious action on him." For the return, we were offered a "solution" with a supplement of 49€... knowing that it did not seem "safe". So we had to manage (again) to find a solution (still at our expense: 695 SK). We therefore naturally requested reimbursement of the sums presented for the service which was not rendered (no more no less, despite the damage suffered)! What we were told by different interlocutors: “You have accepted the user agreement where all the information on the refund policy is issued. Please check paragraph 4 of the terms and conditions”. Clearly you have a right to have (great!) still need to have a project... and the desire to solicit this company again! In short… this company seems to put up with its shortcomings, and does not respect all of its customers who pay for a service without it being provided. It looks like a commercial scam!”

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Posted 2 years ago

“We ordered a car with a child seat but the driver we booked couldn't find it. I contacted customer service and they found another driver with a seat within 25 minutes.”

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Posted 2 years ago

“Easy to order. The driver arrived on time, the car was clean, all good. The app works fast too even on my old phone.”

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Posted 2 years ago

“Our driver Hasan was waiting for us even though our flight was late. What a relief!”

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Posted 2 years ago

“Excellent service in Dubai: meeting at the airport was on time, they offered water and drove very carefully. We will definitely use getransfer again.”

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Posted 2 years ago

“Unreliable and unhelpful”

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Posted 2 years ago

“We used this service between Barcelona airport and the city center. I have to say that the price was the first thing that appealed to me when booking the transfer.”

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Posted 2 years ago

“Fast and easy to book a car even at night. I was afraid that there might not be any cars available, but they assured me that gettransfer works around the clock and so it happened. The driver arrived very quickly, and took me to the airport on time.”

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Posted 2 years ago

Gettransfer is rated 4.3 based on 3,831 reviews