Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam, do not use. I paid $300 for a ride to bring an aging relative from JFK airport to her home in Pennsylvania, the driver did not go to the appointed meeting place but told me he did and waited 10 mins, when the contract said 60 mins. Then the driver tried to extort an additional $400 cash from me. Then he started asking me what was her name, what was her flight number, even though he had told me that he was at the appointed meeting point with a sign originally. This is disgusting. Do not use this service. Oh and when I rang customer service, I was continually cut off before being transferred to a representative. As I write this I am simulataneously working to try to locate my vulnerable relative but want everyone to know in case they make the same mistake I did in trusting this company. Update on this, the driver went back, got my relative and then called me to continue to try to extort $400 in cash from me. When I told him no he threatened to drop my relative a mile or so outside JFK airport. I had to threaten to call the cops, just to get him to drop her back to the airport, where he virtually threw a disabled 60 year old female out of the car. And this was at 11pm at night. This is quite simply horrendous, I have never experienced anything like this. The car in question was a 2013 Ford Fusion, 2013 License plate: T737784C BEWARE - AVOID Date of experience: September 08, 2022”

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Posted 2 years ago

“Looks like a Scam tactic I've booked and paid for a nice luxury transporter bus for €122,50 two days later I received a e-mail with the info that the selected was not available for the transfer and that that have found a "better" option for me, lol. Now they want to want me to agree to a Small old Fiat Fiorino. I don't mind taking a downgrade if the other is not available, but at least i want some compensation for the price I've paid. For me it feels like they lure customers with a nice reservation, nice looking transfer bus, make you pay for it and then scam you by changing the vehicle. If you cancel the trip you will receive store a credit but once you want to look for an other selection there will only be higher prices to choose from. By this way you still have to book because if you don't the €122,50 I've already spend will be wasted. The cheapest available to choose from now is a small Renault Clio with a price of €156 that's a extra €33.50”

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Posted 2 years ago

“If you are thinking about using this company DON'T!!!! I stupidly booked and paid £45 for a pick up today and the driver did not show. I took the email to the airport service desk, they ran a report and the car had not entered the airport. I tried to call on numerous occassions but the phone went to VM. There is no one to talk to regarding a refund. POOR POOR service.”

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Posted 2 years ago

“its what I was looking for. Service is high level, I was very pleased”

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Posted 3 years ago

“Hidden costs! Be aware!”

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Posted 3 years ago

“If you cancel with them you only get a credit for a future transfer, they will not refund you for the payment method you used. When I contacted them, they sent me an email stating that I had accepted their user agreement. Basically, read the (very long) fine print.”

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Posted 3 years ago

“Easy booking process with fair prices. Driver met us in the arrivals hall on time and the car was clean and modern. A very good service!”

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Posted 3 years ago

“Used this company 3 times in the past week and everything was perfect. Will definitely use again for all future travel requirements.”

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Posted 3 years ago

“Excellent travel for both outward and return journeys, booking online was very easy quick and simple, have booked with with this company before and will do so again. Recommended.”

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Posted 3 years ago

“Highly recommend gettransfer and also thank you for providing such wonderful people for us to meet on our journey like Lora. He provided some amazing insights and advice which we have taken onboard.”

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Posted 3 years ago

“I booked transfer in Spain. Both times the driver came on time. Super car, very friendly drivers. Would book with this company anytime.”

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Posted 3 years ago

“I would highly recommend using gettransfer. Having arrived at Las Palmas airport we found our case had gone missing. The driver waited for 1.5 hours until we logged the missing case. The drivers were very polite both there and back and the cars were clean. Thank you!!!”

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Posted 3 years ago

“We have used gettransfer a lot in recent years (and in 2 different countries in the past month) and they have never let us down.”

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Posted 3 years ago

“Journey from hotel to cruise port was easy and he took care of all the bags at the hotel and the port. Would definitely recommend in the future.”

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Posted 3 years ago

“I highly recommend gettransfer.com. I had some difficulty booking online and an adviser called me to help straight away.”

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Posted 3 years ago

“the worths experience!!! I made a reservation, I paid it 550$ and 2 days before de trip I canceled! it's been 2 weeks now and severals phone calls, email and when they answer ( because they don't answering always) they said don't worry my supervisor will call you back and he will reimburse you the money..... Nothing!! and the worse they don't answer my phone calls or emails anymore!!”

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Posted 3 years ago

“I have been using Gettransfer for a few years now. And I have never been let down. Friendly and professional service. I would highly recommend!”

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Posted 3 years ago

“Great transfer service from the airport to a rural hotel - excellent value for money, clean, comfortable and air conditioned car.”

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Posted 3 years ago

“I always use them for Madrid and Italy, will continue to use them. Drivers always on time and very courteous.”

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Posted 3 years ago

“Good price and excellent private transfer from Alicante to El Campello. Return journey was great too. We’ll be using again for our next trip.”

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Posted 3 years ago

Gettransfer is rated 4.3 based on 3,831 reviews