GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.35

1.4 Rating 320 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 1 star review on 21st April 2025

Antonio

GetYourGuide 5 star review on 9th March 2025

Tenny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 tours in Milan,Italy. Received a cancelation phone call from GYG less then 24hr before these tours, and we're informed that we could visit these sites 2 days later, which was not possible, because we were leaving Italy. They told us that we could apply for refund ($350). We tried to contact the GYG via chat many times and didn't have any luck. Finally spoke with a lady in the office and we got informed that they will send partial refund $ around $100. Also another person emailed us saying that the tour provider won't allow to send any refund after 30 days . I WILL NEVER USE THIS TOUR OPERATOR AGAIN. BAD SERVICE, LOST MONEY AND MISSED TOURS!”

Helpful Report

Posted 9 months ago

“Horrible stealing and waste of money. They charge extremely expensive tours and services in order to keep their commissions more than 30% per booking. Avoid them because they sell "nothing " since all the products belong to actuall companies. They are resellers just to collect payments . Book with the real local companies which are extremely knowledgeable and normal prices”

Helpful Report

Posted 10 months ago

“I recently booked a short break for me and my son to Rome. This was my son's first break for 6 years due to illness. I month before going i booked a trip to go to the Vatican museums (fast track) this would have been the major highlight to the holiday as my son is highly religious. The trip was also going to fall on my son's 21st birthday too. On the eve of the trip (9.20 pm) i received a email stating that the tour had been canceled due to a bank holiday we were both very disapppointed to hear such bad news. Why had they allowed us to book if they knew it was a bank holiday in the first place and giving us no notice to change. I contacted GET YOUR GUIDE who stated they will speak to there partner in Rome no compensation for a ruined holiday due to neglect. My aim now is to make this situation as public as possible so people don't use GET YOUR GUIDE”

Helpful Report

Posted 10 months ago

“AVOID, SCAM! They advertised an activity in a different country and they will not refund our money. We could not attend activity as it was in a completely different country but advertised in the city we were staying and they will not take accountability for their mistake and refund our money back. Poor customer service, terrible experience.”

Helpful Report

Posted 10 months ago

“I had a disastrous experience with GetYourGuide on an e-bike and snorkelLing tour in Alicante. The e-bikes were too large and heavy for us, making them unsafe to ride. Despite adjusting the seats, we couldn't touch the ground. The guide sped off without waiting, and we had to return to the shop within minutes due to safety concerns. The tour operator acknowledged the issue and advised us to seek a refund from GetYourGuide. However, GetYourGuide refused our refund request, citing their cancellation policy and ignoring the significant safety issues. As a regular customer with over 40 tours booked on an eight-week trip, I am extremely disappointed with their lack of consideration for customer safety. I will be switching to Viator if this matter isn't resolved. Do not recommend!”

Helpful Report

Posted 10 months ago

“After emails and emails, I do not have the answer that need to be given by GetYourGuide - Duomo 21 didn’t knew about GetYourGuide and there was no reservation . So for the cocktail and appetizer I paid, only 30€ instead of 118€ that GetYourGuide asked me . They ask higher values for simple offers that don’t need there services”

Helpful Report

Posted 10 months ago

“Probably due to my error there were two identical bookings made and they charged 265.18 twice to my credit card. One charge was reversed when I cancelled the booking the same day but the 2nd has not. I spent too long on the phone trying to straighten this out and today in a follow up call I got a representative who was unintelligible due to her accent and difficulty with English. I am still out 265.18 and guess I will have to deal with visa. After first call sent screen shot of visa statement as requested”

Helpful Report

Posted 10 months ago

“Twice we weren’t able to take tours because of ‘hidden’ rules. They take your money and then they’re ‘sorry’ things didn’t work out. Absolutely NO refund. Beware!!! A terrible company!!!!!!!!!”

Helpful Report

Posted 10 months ago

“Do not book a tour with GYG. They do not know who their guides are nor care about the tour experiences. We booked a tour for antelope canyon, horseshoe bend, and lake powell. Before the tour the driver contacted us through text message about meeting times. Unbeknownest to us he requested a $15 dollar driver service fee per person after we all paid $1196 for the entire trip. I called GYG and explained that their driver is requesting cash upfront. I asked them about the driver and they do not know who the driver was and did not care. Ended up the driver is the tour guide and doesnt speak English. Worst tour ever had.”

Helpful Report

Posted 10 months ago

“I booked a tuk tuk trip around Lisbon. They didn’t pick me up, canceled the trip and on top of that they didn’t return all my money. I not just lost my time, also my money. Worse service.”

Helpful Report

Posted 10 months ago

“We came down with covid and they had nothing to do with refunding. We were going on a very popular tour which could have been filled easily 🤔 not happy with there policies. Won't use again.”

Helpful Report

Posted 10 months ago

“Don't book with this website, they simply take your money and they don't care what's the result of whatever you paid. I paid for a tour, there was no guide or tour and they are not doing the refund.”

Helpful Report

Posted 10 months ago

“This company kept 30% of my refund”

GetYourGuide 1 star review on 22nd June 2024

Helpful Report

Posted 10 months ago

“Never a problem.”

Helpful Report

Posted 10 months ago

“They refuse refund , the tour guide never shows up and planing me for not being earlier , I was on time as mentioned in the voucher”

Helpful Report

Posted 10 months ago

“We booked a tour of Ann Franks house and the Jewish quarter. I booked 3 months in advance as I heard you need to book early. When arriving to meet my guide she asked me do you have the tickets for Ann Franks house I said no. My understanding was they were to be purchased by get your guide and I would need to pay for them in addition to my $225 tour. She told me she has encountered this problem many times before. It is so unclear and she felt terrible they would not refund me. Her boss refused to refund my tour. It’s was my first experience with this company and my last !!!!! Having only a few days in Amsterdam this was so disappointing.”

Helpful Report

Posted 10 months ago

“The company works like ghost. They don't sell nothing or book any activity. Since they are 3rd party resellers they don't care for customers and no refund is possible. Don't book with them they are not reliable and it's much better to prefer an active company not bookers .Not recommended for sure”

Helpful Report

Posted 10 months ago

“Do not use Get Your Guide Do not use Get Your Guide.   They do not deliver they do not show up at time stated on ticket. They take your money and do not refund it   We had a ticket for an Athens tour for 8 am. We showed up at 7:40 am. They never showed and said they sent an email the night before saying pickup was 7:30 am. We never got the email. They are the worst. Date of experience: June 10, 2024”

Helpful Report

Posted 10 months ago

“Terrible service, also their policy is very shady. I will have to say goodbye to my $100 and the funny part is i cannot use their services and they will not provide you a refund because if policy, whatsoever not recommended.”

Helpful Report

Posted 10 months ago

“RIP off charged £33 got picked up just dropped and given a little story found our the cable car was pennies to ride so got charged £33 basically for a lift and a story”

Helpful Report

Posted 10 months ago

GetYourGuide is rated 1.4 based on 320 reviews