GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 336 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how GetYourGuide made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GetYourGuide 1 star review on 21st April 2025

Antonio

GetYourGuide 5 star review on 9th March 2025

Tenny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a disastrous experience with GetYourGuide on an e-bike and snorkelLing tour in Alicante. The e-bikes were too large and heavy for us, making them unsafe to ride. Despite adjusting the seats, we couldn't touch the ground. The guide sped off without waiting, and we had to return to the shop within minutes due to safety concerns. The tour operator acknowledged the issue and advised us to seek a refund from GetYourGuide. However, GetYourGuide refused our refund request, citing their cancellation policy and ignoring the significant safety issues. As a regular customer with over 40 tours booked on an eight-week trip, I am extremely disappointed with their lack of consideration for customer safety. I will be switching to Viator if this matter isn't resolved. Do not recommend!”

Helpful Report

Posted 11 months ago

“After emails and emails, I do not have the answer that need to be given by GetYourGuide - Duomo 21 didn’t knew about GetYourGuide and there was no reservation . So for the cocktail and appetizer I paid, only 30€ instead of 118€ that GetYourGuide asked me . They ask higher values for simple offers that don’t need there services”

Helpful Report

Posted 11 months ago

“Probably due to my error there were two identical bookings made and they charged 265.18 twice to my credit card. One charge was reversed when I cancelled the booking the same day but the 2nd has not. I spent too long on the phone trying to straighten this out and today in a follow up call I got a representative who was unintelligible due to her accent and difficulty with English. I am still out 265.18 and guess I will have to deal with visa. After first call sent screen shot of visa statement as requested”

Helpful Report

Posted 11 months ago

“Twice we weren’t able to take tours because of ‘hidden’ rules. They take your money and then they’re ‘sorry’ things didn’t work out. Absolutely NO refund. Beware!!! A terrible company!!!!!!!!!”

Helpful Report

Posted 11 months ago

“Do not book a tour with GYG. They do not know who their guides are nor care about the tour experiences. We booked a tour for antelope canyon, horseshoe bend, and lake powell. Before the tour the driver contacted us through text message about meeting times. Unbeknownest to us he requested a $15 dollar driver service fee per person after we all paid $1196 for the entire trip. I called GYG and explained that their driver is requesting cash upfront. I asked them about the driver and they do not know who the driver was and did not care. Ended up the driver is the tour guide and doesnt speak English. Worst tour ever had.”

Helpful Report

Posted 11 months ago

“I booked a tuk tuk trip around Lisbon. They didn’t pick me up, canceled the trip and on top of that they didn’t return all my money. I not just lost my time, also my money. Worse service.”

Helpful Report

Posted 11 months ago

“We came down with covid and they had nothing to do with refunding. We were going on a very popular tour which could have been filled easily 🤔 not happy with there policies. Won't use again.”

Helpful Report

Posted 11 months ago

“Don't book with this website, they simply take your money and they don't care what's the result of whatever you paid. I paid for a tour, there was no guide or tour and they are not doing the refund.”

Helpful Report

Posted 11 months ago

“This company kept 30% of my refund”

GetYourGuide 1 star review on 22nd June 2024

Helpful Report

Posted 1 year ago

“Never a problem.”

Helpful Report

Posted 1 year ago

“They refuse refund , the tour guide never shows up and planing me for not being earlier , I was on time as mentioned in the voucher”

Helpful Report

Posted 1 year ago

“We booked a tour of Ann Franks house and the Jewish quarter. I booked 3 months in advance as I heard you need to book early. When arriving to meet my guide she asked me do you have the tickets for Ann Franks house I said no. My understanding was they were to be purchased by get your guide and I would need to pay for them in addition to my $225 tour. She told me she has encountered this problem many times before. It is so unclear and she felt terrible they would not refund me. Her boss refused to refund my tour. It’s was my first experience with this company and my last !!!!! Having only a few days in Amsterdam this was so disappointing.”

Helpful Report

Posted 1 year ago

“The company works like ghost. They don't sell nothing or book any activity. Since they are 3rd party resellers they don't care for customers and no refund is possible. Don't book with them they are not reliable and it's much better to prefer an active company not bookers .Not recommended for sure”

Helpful Report

Posted 1 year ago

“Do not use Get Your Guide Do not use Get Your Guide.   They do not deliver they do not show up at time stated on ticket. They take your money and do not refund it   We had a ticket for an Athens tour for 8 am. We showed up at 7:40 am. They never showed and said they sent an email the night before saying pickup was 7:30 am. We never got the email. They are the worst. Date of experience: June 10, 2024”

Helpful Report

Posted 1 year ago

“Terrible service, also their policy is very shady. I will have to say goodbye to my $100 and the funny part is i cannot use their services and they will not provide you a refund because if policy, whatsoever not recommended.”

Helpful Report

Posted 1 year ago

“RIP off charged £33 got picked up just dropped and given a little story found our the cable car was pennies to ride so got charged £33 basically for a lift and a story”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Do not use Get Your Guide Do not use Get Your Guide. They do not deliver they do not show up at time stated on ticket. They take your money and do not refund it We had a ticket for an Athens tour for 8 am. We showed up at 7:40 am. They never showed and said they sent an email the night before saying pickup was 7:30 am. We never got the emsil. They are the worst. Date of experience: June 10, 2024”

GetYourGuide 1 star review on 12th June 2024

Helpful Report

Posted 1 year ago

“Terrible company. DONT USE. They don't inform you on the app or via text or phone call on changes to departure times they email but who looks at emails on holiday? They don't refund either. Our departure point changed by over a mile. We were on foot we only noticed after seeing our boat the other side of the Danube. We had waited for 50 mins at the departure point no signs up either.”

Helpful Report

Posted 1 year ago

“Do not use Get Your Guide. They do not deliver they do not show up at time stated on ticket. They take your money and do not refund it We had a ticket for an Athens tour for 8 am. We showed up at 7:40 am. They never showed and said they sent an email the night before saying pickup was 7:30 am. We never got the emsil. They are the worst. No refund given”

GetYourGuide 1 star review on 11th June 2024

Helpful Report

Posted 1 year ago

GetYourGuide is rated 1.4 based on 336 reviews