GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.37

1.4 Rating 354 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.4

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely Disappointing \u201cFast Track\u201d Service at Vietnam Airport via GetYourGuide\r\n\r\nI paid AED 87.61 (approx. $25) for what was advertised as a premium, time-saving service. The reality was far from what was promised.\r\n\r\nHere\u2019s exactly what happened:\r\n\t\u2022\tUpon arrival, a rep showed up holding a board with two names. He walked me a few steps to the immigration queue \u2013 and simply left me there. That\u2019s it.\r\n\t\u2022\tThere was no priority, no fast-tracking, and no escort through immigration. I ended up waiting in a long line, just like every other regular passenger.\r\n\t\u2022\tIt took me almost the same time \u2013 if not longer \u2013 than others in the standard queue. My colleague, who did not use this service, cleared immigration and collected luggage faster than I did.\r\n\t\u2022\tAfter immigration, I had to wait another 1 hour 15 minutes just to get my baggage.\r\n\t\u2022\tI was completely on my own afterward \u2013 no baggage assistance, no help with taxis, no actual benefit from the service at all.\r\n\t\u2022\tTo make things worse, I kept sending messages to GetYourGuide support during the ordeal, hoping for immediate help. Not a single reply. Even after 24 hours \u2013 no acknowledgment, no assistance, no follow-up.\r\n\r\nI\u2019m left wondering \u2013 what exactly did I pay for? Was AED 88 charged for 10 seconds of being walked to a queue and abandoned?\r\n\r\nThis was neither a \u201cfast track\u201d nor a \u201cno waiting\u201d service. It felt like a marketing gimmick \u2013 and a highly overpriced one at that.\r\n\r\nI have requested a refund and was shocked to see it denied, with the justification being \u201cI opted for no waiting.\u201d That\u2019s exactly my point \u2013 I opted and paid for no waiting, and yet waited longer than everyone else.\r\n\r\nGetYourGuide needs to be accountable for the third-party services they promote. They cannot advertise convenience and deliver confusion and neglect.\r\n\r\nUnless this issue is resolved and refunded, I will continue to share this experience across platforms to make sure other travelers don\u2019t fall into the same trap."

GetYourGuide 1 star review on 26th July 2025

Hrishikesh Bawa

GetYourGuide 1 star review on 21st April 2025

Antonio

GetYourGuide 5 star review on 9th March 2025

Tenny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked tickets for a tour of Teatro Colon in Buenos Aires. I followed the instructions, recieved tickets with a QR Code as instructed. When we turned up the ticket collector said I had to go to the theatre ticket office & get them converted. They fortunately let me skip the queue but the ticket office told me they did not recognise the tickets & I woukd have to purchase new ones directly from the theatre. They were considerably cheaper & when I contacted GetYourGuide to tell them & request a refund they said they couldn't do that as they could see that the tickets they sent me had not been scanned. I explained that they weren't scanned as were apparently not valid & I sent photo of the actual tickets I had to purchase for the same tour. Have heard absolutely nothing for 5 days. Would have to say do not use this company as seems like a complete scam.”

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Posted 1 year ago

“They will steel your money”

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Posted 1 year ago

“I’ve reserved a sunset cruise at Chicago river months ahead for my mom’s birthday and they wrote me they won’t hold it 12 days before the cruise. Right now all other sunset time cruises are booked. They offered a 5pm or a 8pm instead, missing the sunset with both options. I asked for a refund since I don’t trust them to schedule a different time under risk they will cancel again. Wouldn’t trust them to plan something special ahead. So sorry my mom who is traveling from abroad will have to miss the sunset she was looking forward to.”

Helpful Report

Posted 1 year ago

“I tried to order from my cell phone, within 14hrs of a trip, but the getyourguide website wouldn’t let me use a $200 gift card. I asked Pearl Wilson at Getyourguide chat for help. She told me to contact Just Answer which’s fully refundable (I saved the screenshot of the chat). Just Answer told me to get a reference #. In order to get a reference, I had to place the order without using the gift card. Then I called getyourguide. Romel told me he couldn’t cancel due to its less than 24hr to the trip, no supervisor’s available to credit $200, I had to call back after one hour, hopefully by that time a supervisor had responded to my request. After calling back again, I get the same answers like Romel’s. This is a very unhelpful, misleading and dishonest company to deal with.”

Helpful Report

Posted 1 year ago

“Total scam! My reponse to GetYourGuide after failing to get a refund after they changed my tour time to something earlier in the day which I could not make. I have kept all their hopeless correspondence if required. Please read. “ Get your guide is an unscrupulous organisation that steals from its customers and hides behind policies that are completely made up to suit itself. To change a “sunset” tour to the middle of the afternoon and hide behind a policy that some bureaucrat has cooked up is deceptive! What if I was in a train coming in to Rome after the newly updated time was determined, and hiding behind the feeble excuse of your business having “ticketing issues”, I’d call that manipulative and unconscionable. I will now go online every week and alert future travellers of these deceptive practices.””

Helpful Report

Posted 1 year ago

“Planned trip to mt fuji and the guide never showed up We were planing our trip to mt. Fuji on our last day in Japan. At first we thought was a scam. We got our confirmation ticket by e-mail the day before. We met up at the meeting point at scheduled time. Our guide never showed up. We tried calling the number given to us, but the number provided to us was not in use. So, after a while we contacted the customer support which also tried calling with no success. They were helpful, but couldn't really do anything about it than offering a refund (which is the least of the problem). First time we booked through this company and this would be the last for sure.”

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Posted 1 year ago

“Awful customer service. Tours vary and they don’t care if yours is good, they just take your money and run! AVOID AT ALL COSTS”

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Posted 1 year ago

“well I've purchased 3 days at the park first 2 days for 261 for four of us and 3rd day pay around 346£ for same-day entry to both parks as it says on description it turns up it was only 1 park disappointment this company avoid this company. imagine two childrens disappointed at the door because of QR code not allowed them to enter as there was small print so I've paid extra for nothing no refund on the difference or help towards solving the issue”

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Posted 1 year ago

“On a cruise and we were going to be delayed into an Iceland port. When I got online, Get Your Guide knew about the change and modified our time to accommodate the delay which was wonderful. Later that day, due to weather the port was canceled. Upon contacting customer service was told, too bad it’s within the 24 hours. If you knew we were going to be delayed, you also knew the stop was canceled. So now, we have to try and use our travel insurance when this could have easily been avoided.”

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Posted 1 year ago

“An extremely bad experience!! I booked and paid with my husband an one day tour to Auschwitz, they changed the departure time without informing me and they now deny refunding saying they informed!!”

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Posted 1 year ago

“Stay away from them!! They deceived us!! We had booked a day tour to Aushwitz and they changed the departure time without informing us!!! They claim that they sent an email and an SMS but they never did!! To our complaints they refuse to refund our money and what's more they blocked us from writing our review to their official page!!”

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Posted 1 year ago

“Bad experience of being abandoned by the guide : Two of us were in a guided Westminster walking tour with a guide by name Brandon. At Buckingham palace, the guide disappeared along with the group. There was no way to contact him or Get your Guide company as no phone numbers, email or contact information provided. We had a terrible experience finding our way around without a guide. Total waste of money and a bad experience. Please ensure that the guides are more considerate towards foreign tourists. We spend thousands of pounds to visit places but this kind of experience leaves a bad taste about Get your Guide company.”

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Posted 1 year ago

“We booked an excursion in Iceland. Our meeting time was at 9:00 at the end of the pier. Our ship arrived at 8:00 and started letting passengers off at 8:41. We were at the meeting point by 8:50. We called at 9:20 saying no one picked us up! They said they were there at 8:30 and since no one was there they left! They left BEFORE our meeting time!!!!! They won’t give us our money back!!!! We will not be using GetYourGuide in the future!”

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Posted 1 year ago

“Be careful not to be scammed here in Dubai. I booked tickets for the Dolphin and Seal show. When I got to the counter for ticket control, they said sorry you have to go to the next counter, I asked why? they explained to me that the ticket does not apply to dolphin & seal, They are for the Exotic Bird show. only to have done nothing but simply take advantage of the one opportunity since we were due to travel back to our home countries the next day. they have ruined our trip. No answer on phon. After I got home, I tried to understand what has happened here. I found that they have shown me Dolphon & Seal show ticket in large print, and photo beside, but in small print Exotic Bird show. I am attaching a picture of my order for you to see, and be careful not to be scammed here in Dubai.”

GetYourGuide 1 star review on 23rd July 2024

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Posted 1 year ago

“NEVER NEVER book a tour with this “company”!!!! I booked a tour in Corpus Christi and they said I was not registered!! THEY STOLE my money.. SCAMMERS.. STAY Away from these thieves😡😡”

Helpful Report

Posted 1 year ago

“Terrible Experience for a Family-Owned Business We are a family-owned business, and our experience with Get Your Guide has been extremely disappointing. Despite their promises of an easy setup, we encountered numerous issues that have significantly impacted our operations. Incorrect Information Posted: Get Your Guide posted incorrect information about our services on their platform. This has caused confusion among our clients and damaged our reputation. Booking System Issues: They set up our booking system incorrectly, failing to notify us of incoming clients. This led to numerous scheduling conflicts and unhappy customers, and they did not inform us about these problems. Poor Communication: Their team has repeatedly ghosted us when we tried to reach out for support. We have been left in the dark with no assistance to resolve the issues. No Payments Received: We have not received any payments for the clients they sent our way. This lack of transparency and accountability has been frustrating and financially damaging. Higher Commissions Than Agreed: To make matters worse, they took a larger commission than originally agreed upon. This unexpected increase has further strained our financial resources. Overall, we strongly advise other businesses to avoid using Get Your Guide. Their poor service and lack of support have been a major setback for us.”

Helpful Report

Posted 1 year ago

“Scammers. Selling vouchers that cannot be redeemed (e.g. Sentosa Cablecar in Singapore). Customer service does not reply.”

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Posted 1 year ago

“SCAM!!! They took £100 from my account through a booking I didn't make and will only refund me in store credit so have lost my money. This company should not exist!”

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Posted 1 year ago

“This is the most terrible tour company I have ever toured with!! They lie simply! The tour guides are unprofessional and very discourteous, the food is horrible, they tell you the tour offers certain activities and it’s a lie, they said tour is only 10 hours it’s a total lie. Don’t waste your money on this crappy company!!!!”

GetYourGuide 1 star review on 20th July 2024

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Posted 1 year ago

“The confirmation email clearly stated the following warning: "If you arrive late, you will not be able to enter the Park." For this reason, we left on time and arrived well on time. Our navigation was set to the location specified in the email, not the general address. Both Google Maps and Apple indicated that you could reach the location through the park itself. Upon arrival, we reported to a park employee. He did not recognise our tickets. He then contacted his colleagues which took a lot of time, causing us to risk being late. It turned out that Maps did not correctly indicate that you could not reach the agreed location via the route through the park. Instead, we had to walk down the hill, around the park, and back up the hill. The employee refused to let us go through the park to the guide. In the end, this was a very disappointing experience. We arrived on time, followed the correct route, were forced to take a long detour and had no guide and no entry. They don’t give a refund.”

Helpful Report

Posted 1 year ago

GetYourGuide is rated 1.4 based on 354 reviews