Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service - polite, friendly and easy to understand”

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Posted 7 years ago

“Great customer focus Happy and friendly on the phone, everything explained well”

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Posted 7 years ago

“I found them very helpful in helping sort out my domestic appliances insurance and found them very reasonable in price. Thank you”

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Posted 7 years ago

“They replied my query quickly and the customer service rep was polite, courteous, clear and had a friendly manner on the phone.”

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Posted 7 years ago

“So far the company’s sales team member Lee was very professional and polite thankyou Lee for a prompt appointment and patiently going through the procedures with me”

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Posted 7 years ago

“Very friendly and efficient staff member”

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Posted 7 years ago

“Repair date sorted very quickly over the phone by friendly staff.”

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Posted 7 years ago

“Easy & straight forward system. Really happy with their customer services.”

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Posted 7 years ago

“Friendly helpful staff who were quick and efficient.”

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Posted 7 years ago

“Spoke to Ryan, had good understanding of his product.”

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Posted 7 years ago

“They were very polite. Friendly. And professional. Got all the info that I needed and some. I would recommend them to everyone. Thank you”

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Posted 7 years ago

“Our experience of Go Assist suggests that they are absolutely useless at getting things fixed but really good at selling you an over priced service contract with a company that operates out of the same building as them 'Big Warranties'. The fixed price they offered on our repair to our oven was only available if you agreed to the contract. In practice it turned out to be over £200.00 more than originally agreed! "Read the Small Print". The good news is for this inflated price, over £500.00, a contract company did fix our oven but it took nearly 2 months. When finally completed they walked out leaving the old parts, packaging and filth all over the kitchen floor. It is hard to imagine how a service could be any worse.”

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Posted 7 years ago

“Very happy with the price and the service over the phone.”

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Posted 7 years ago

“Monday morning: Very polite person at the end of the phone. As yet I'm awaiting the repair person to come on Wednesday morning...we shall see!”

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Posted 7 years ago

“I was highly delighted with the service l received, every thing they said was backed up by email as confirmation of our agreement. Well done. David Cooper”

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Posted 7 years ago

“Go Assist has made me very angry and frustrated. I paid £119 on Sundayfor my freezer to be fixed quickly on the following Tuesday. Mention was made that they couldn't guarantee the "time", which implies the time on the day booked - not the actual day might be changed! Booking on Sunday and getting an appointment on Thursday when I'm not at home is not a Fast Service. I have cancelled and expect to get my money back, it that remains to be seen”

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Posted 7 years ago

“Very easy to deal with, whole process was pleasant. Would definitely recommend”

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Posted 7 years ago

“Quick easily explained and value for money”

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Posted 7 years ago

“Great, friendly costumer service.”

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Posted 7 years ago

“Very helpful lady on the phone. Clearly explained the process and all my options.”

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Posted 7 years ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews