LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,442 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,442 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two men from Loadup arrived around 8:30AM. They assembled the Recliner, Office Chair and Cabinet and removed the old furniture with in a very short time. They also put the large cartons out for garbage disposal. The furniture was assembled to perfection, I would highly recommend LoadUp.”

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Posted 11 months ago

“Ed and Pierre were amazing-punctual, friendly and very helpful. They came prepared and “loaded up” quickly. I will definitely use them again and highly recommend them for cleaning out junk and moving. Sylvia”

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Posted 11 months ago

“They was both here. Done a professional job at picking up my stuff. Will use load up again the future. Very very happy.”

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Posted 11 months ago

“Living in a small town, no bulk removal of speak of, renting a house that has no storage, junk leftover from previous renters, I decided to start cleaning up and removing what I could. It takes way too long to disassemble things to fit in the receptable the city picks up, plus I run out of room for my kitchen trash. Fortunately, there were not that many pieces to be removed, but they were big and bulky, very heavy. I'm 67 and need to stop working like a man, so when I searched and found LoadUp, I was quite thrilled to see I could afford to schedule a pickup and finally unload mine and someone else's leftover junk from my yard. I received notifications of who my loader was and that he was on his way. I tried to make pick up easy, so I stacked 7 large items against the side porch where the driveway is. I got busy in my kitchen, my loader came, loaded up, and left, so quietly that my dogs never sounded an alarm that something was going on outside. That was odd because they go off when just the mail is delivered. I am thrilled to see the items gone, but sorry I missed the chance to thank the LoadUp workers. I will surely let friends know of this service and how actually affordable it was for me. I won't be shy about scheduling another pickup in the future when needed. Thank You LoadUp.”

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Posted 11 months ago

“Billy & the two guys were Friendly, professional; We had good Conversation while they collected load! (***)”

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Posted 11 months ago

“Great guys great job”

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Posted 11 months ago

“Julio not only was on time, he was early. He was friendly, efficient and very helpful. Largely because of the professional service he provided I will call LoadUp again for help if I need anything. I couldn't have been more pleased.”

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Posted 11 months ago

“The gentleman, Joe, who collected our mattress was courteous, professional, and on time. Excellent choice for a Pyffy representative. Thank you for great service.”

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Posted 11 months ago

“Set up appt online. Super easy and user friendly website. The truck picking up my mattress called to say they would be in the area much earlier than expected. It was good timing. I had it outside and ready to go. The two men came, very nice, professional, and fast. Already paid for online so all they had to do was grab it and put it in their truck. It literally took 4 minutes. I confirmed that the mattress would be donated since it is in good shape, And they will. Very easy and simple and straightforward experience. Friendly workers.”

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Posted 11 months ago

“Kevin, the loader, was very courteous, professional, prompt and reliable. I enjoyed doing business with this company! Shenandoah Titus, Esq.”

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Posted 11 months ago

“Very professional and efficient”

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Posted 11 months ago

“Greate service - E A S Y”

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Posted 11 months ago

“Charles did a terrific job. Very happy with the work. If we could get Charles again we would definitely use the service again!”

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Posted 11 months ago

“Although the initial interaction to schedule the pick-up and the actual pick-up with Tim was great, the in between was confusing and questionable. Tim maintained contact with me while I was waiting for his arrival and let me know they were running very late due to a customer with add-ons. Due to the potential lateness, we agreed to have him pick it up early the next morning. I received a text from LoadUp asking of the status and I explained what Tim and I had discussed. Whoever was on the other side of the text told me to reschedule and someone else would have the opportunity to grab it. As I had confirmed Tim coming in the morning, I did not want to do that. He arrived and quickly discovered that his order for my pick-up was no longer on his schedule. He was able to get it back and completed the pick-up promptly. I felt there was a disregard for professional protocol in trying to give the job to another.”

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Posted 11 months ago

“I purchased a king mattress and foundation on line and was given this service completely at no charge. The service was on time, neat and clean very professional gentleman. In and out in 20 minutes hauled away all boxes and papers. Would highly recommended this company without any reservations.”

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Posted 11 months ago

“Great service and very professional. I highly recommend them. I will definitely be using their services again when needed.”

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Posted 11 months ago

“Keith and his son kept me up to date on when he would arrive to pick up the items I had requested. They were both very kind and courteous. They were also very mindful so as to not damage anything in my home. I would highly recommend them!”

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Posted 11 months ago

“We had a treadmill removed from our upstairs bedroom and the two young men did a great job. They arrived promptly and were very courteous and careful not to do any damage to our home. Would definitely call you again. Thank you so much Teresa”

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Posted 11 months ago

“The crew was on time, friendly and attentive to my questions with professionalism and knowledge.”

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Posted 11 months ago

“Fantastic job! If you are on the fence and nervous about which company to use for junk removal I promise you this is your best choice stop looking. Both men were nice courteous and professional as well as fast knowledgeable and even new how to take my couch apart so it could get out the door easier something I wish I had known when I moved it before! Didn't leave a mess behind got the job done super quick could not be happier with this service!”

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Posted 11 months ago

LoadUp is rated 4.6 based on 6,442 reviews