LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,026 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eric was very good and removed from the ground the 2 4x4 stakes and the board, and the 32 stone bricks were removed. I forgot to ask him to pick up the microwave that was on the list. I would like Eric or if not Eric some other team member to remove 2 more stakes, 9 Pacers and the microwave. Thanks to Eric and his son for the great work on short notice and on Sunday.”

Helpful Report

Posted 5 days ago

“Wonderful service. Used them to remove old mattress and put together a frame and foundation for a Helix mattress. Very attentive to detail in the installation and removal process, but also super quick. Would definitely recommend. It was also easy to schedule an appointment online and they arrived precisely when they said they would. Thank you! We will sleep well tonight.”

Helpful Report

Posted 6 days ago

“Even though I live on the 3rd floor, Adam was ready to please! He got the job done to my satisfaction and made sure things were back in place before he left. I will use LoadUp again and refer to others if the need arises.”

Helpful Report

Posted 6 days ago

“Adrian was very helpful and friendly. I appreciated his assistance.”

Helpful Report

Posted 6 days ago

“Jose and Carlos did a great job. Thank you.”

Helpful Report

Posted 6 days ago

“Jose and Carlos did a great job. Thank you.”

Helpful Report

Posted 6 days ago

“Getting rid of our old mattress was the easiest thing ever with LoadUp! Arranged it online, left mattress outside (for $5 discount), they came first thing, loaded it, I signed a form and DONE!”

Helpful Report

Posted 1 week ago

“Quick and easy... The price best all the rest. Friendly ... courteous... Would do this in a heartbeat if needed. Thank you.”

Helpful Report

Posted 1 week ago

“Keith was excellent!”

Helpful Report

Posted 1 week ago

“Brian was thorough and Amazing. Thank you very much.”

Helpful Report

Posted 1 week ago

“Brian was thorough and Amazing. Thank you very much.”

Helpful Report

Posted 1 week ago

“The loader/driver William was very professional and courteous, as were his two assistants. They arrived within the estimated time window and completed the load-out quickly. In my opinion, the LoadUp online process for scheduling the job was very straightforward and I appreciated the up-front pricing. Another plus for LoadUp was they were willing to remove the items from my 2nd floor walk-up apartment (for a $10 fee). Other companies I researched would only remove items from the 1st floor (with no option to service a 2nd floor apartment).”

Helpful Report

Posted 1 week ago

“I used Load Up The pricing is upfront you select what you need removed there’s a $10 charge per flight of stairs if it’s coming out of your basement or stairs are involved. In some cases you can get same-day service. The workers were polite on time and determined to remove my old refrigerator from my basement I knew it would be tough but they got it done”

Helpful Report

Posted 1 week ago

“Excellent communication and service with fair pricing.”

Helpful Report

Posted 1 week ago

“Excellent communication and service with fair pricing.”

Helpful Report

Posted 1 week ago

“Although their arrival was a bit late, they made up for it in how quickly they were able to load up everything to be hauled away. Excellent job.”

Helpful Report

Posted 1 week ago

“LoadUp team arrived on-time and communication leading up to their arrival was excellent. Very efficient in moving lots of furniture out of my condo in a very short period of time. Very professional. Highly recommend.”

Helpful Report

Posted 1 week ago

“Excellent service. Very polite, timely, and professional. I highly recommend.”

Helpful Report

Posted 1 week ago

“Excellent service. Very polite, timely, and professional. I highly recommend.”

Helpful Report

Posted 1 week ago

“Excellent, rapid, careful courteous and friendly and did an outstanding job.”

Helpful Report

Posted 1 week ago

LoadUp is rated 4.6 based on 6,026 reviews