LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,578 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,578 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Raphael and friend were on time, polite, respectful, and efficient.”

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Posted 1 year ago

“They were very polite and careful when removing two sofas.”

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Posted 1 year ago

“I was not too hip on paying up front but I did due diligence. The service provider was excellent. A couple guys texted and showed up on time; I defy you to find men that will work like they did. The job helped an elder Army vet that was drafted for the Korean War. Well done my friends”

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Posted 1 year ago

“They were amazing! Super nice and helped immensely!”

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Posted 1 year ago

“Troy removed my recliner. Great job”

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Posted 1 year ago

“Great service and professional”

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Posted 1 year ago

“Your loading rep did an amazing job in problem solving the best way to move a large treadmill out of my basement without harm to my house or to him! Great job!”

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Posted 1 year ago

“If I could give zero stars, I could. I was given a pick-up window of 8 am-noon for a couch and loveseat. I had a new couch being delivered between 9-noon, which I was unable to change. I contacted LoadUp the day before my service to explain that I really needed my old furniture out before the new one came, and I was told a note would be put in to try and arrive between 8- 9 am and that I could contact the hauler to confirm once I had his number. I had to take the day off from work for this. The day came and the hauler was unreachable. My new couch came and the old furniture had to be moved to the front of the room to make room for it. Multiple texts and emails through the day "reassured" me my stuff would be picked up. Around 5 pm I was told a new hauler was assigned, but it would be 6-8 pm and possibly as late, but no later than 9 pm, but could I reschedule anyway. Not possible for me due to work. I was told this was an exceptional hauler and they were confident my stuff would be picked up that night. I was able to contact this hauler directly, who also tried to get me to reschedule, telling me it would be closer to 9:30-9:45. 10 pm came so I texted him, his response was he was waiting for AAA as his "car" stopped running while he was driving and he thought it was the alternator. He tried to get be to reschedule later in the week, but at this point I was done with the run around. I'm now waiting for my requested refund. Lesson learned, read deeper into reviews, check BBB complaints and go with a company that may be a few dollars more, but has a much better online reputation and does not take your money up front. I had other things that needed to be removed, but won't ever use this company again.”

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Posted 1 year ago

“The team that came was amazing. They were professional, polite and I have no complaints. However they came with a truck and trailer no ID on it. I told the booking gentleman that I didn’t think it would be big enough. I probably would have let them take more, but they couldn’t get anymore on the trailer”

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Posted 1 year ago

“The one guy moved a huge heavy desk along with a dresser by himself.”

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Posted 1 year ago

“Anthony is helpful and curious”

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Posted 1 year ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 year ago

“I had a very positive experience, nothing but simplicity from start to finish from just calling and booking my service the previous. evening and the removal only 15 hours later. The gentlemen who came were very nice and professional I thought I should add that ! I highly recommend load up for any removal items that you have. They will remove them straight from the spot that they are in and to the truck for a very reasonable price.!”

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Posted 1 year ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 year ago

“Very polite men, quick service”

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Posted 1 year ago

“Great service. On time, fast, efficient, respectful.”

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Posted 1 year ago

“Very nice people, great service! 10/10”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Service was prompt and team was very professional”

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Posted 1 year ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,578 reviews