LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,434 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,434 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reached out today for a pick up of 2 couches, gave me a guaranteed quote and did same day pickup. Their services we great along with their customer service. The woman I spoke too on the phone was courteous. The men who showed up 2 hours after I called were professional and fast! Will definitely refer them and reach out to them when needed again! Thank you for your fast and great service! Oh and they text when they are on their way and when they arrive, great thing was I didn't have to be present. Thanks guys!”

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Posted 10 months ago

“Very nice guys that came out to the pickup”

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Posted 10 months ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 10 months ago

“On time! Great service!”

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Posted 10 months ago

“On time. Courteous. Great”

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Posted 10 months ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 10 months ago

“Super easy! On time. Great communication. Took care of everything.”

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Posted 10 months ago

“Awesome service! On time and great text arrival messages as they were on there way!! 🤩”

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Posted 10 months ago

“Outstanding! I live in a town house that requires at least one flight of stairs to get in and out - no donation service would help me. Load Up’s crew came and got everything out in a timely manner, were extremely polite and cautious of my things, and even helped me move a few things that I couldn’t do alone.”

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Posted 10 months ago

“My first time and sure won’t be my last, the customer service was very professional and answered all my questions and was very patient with me. I had a very prompt pick up, the driver was so calm and professional . The service overall experience was excellent, you value and more than great value for your money. I recommend using Loadup.”

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Posted 10 months ago

“Friendly, quick and accommodating. Very easy process. Thank you!”

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Posted 10 months ago

“Great response. Very friendly. Professional! Outstanding!!”

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Posted 10 months ago

“Smooth transaction online. Immediate and follow-up communication with several people including Juan and Patricia. Juan kept me informed of his progress along his route. He and Henry were friendly and efficient in picking up our load. Left the site cleared and debris free. Couldn't be happier with this service. Would highly recommend LoadUp.”

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Posted 10 months ago

“The loaders were very careful. They got things out promptly and we were amazed at how organized they were.”

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Posted 10 months ago

“The guys arrived bang on schedule and then worked hard until loading was completed. The loaders were polite and affable. We were able to add extra items to our load and pay for them by credit card. It was a very satisying experience and I will recommend load up to my friends.”

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Posted 10 months ago

“This was great . I would use them again if I have big items ..”

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Posted 10 months ago

“Omg I had Jason, he was the best in the world. Hospitality efficiency and accuracy. The best hands down.”

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Posted 10 months ago

“Sam and his help were great”

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Posted 10 months ago

“Harold and his son did an excellent job. Were here on time very neat and put together replacement frame. I tested it and it’s great. Thanks Load up John T”

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Posted 10 months ago

“outstanding service from start to finish. My initial query was responded to within a half hour. Prices very reasonable. The crew that picked up the furniture texted to confirm, gave us an ETA, worked efficiently and were all around excellent. I highly recommend LoadUp”

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Posted 10 months ago

LoadUp is rated 4.6 based on 6,434 reviews