LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Reasonably priced drivers On time and did the job! I have previously hired Loadup and will absolutely do so again in the future!”

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Posted 3 years ago

“Love the service fast and friendly and respectful employees.”

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Posted 3 years ago

“The loaders were friendly, and professional. They loaded the heavy furniture with apparent ease, and were careful of the walls and doors. I would use them again !”

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Posted 3 years ago

“Love the service fast and friendly and respectful employees.”

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Posted 3 years ago

“The process to request pick up was easy and they are able to accommodate our date and time of pick up. The company gave the driver phone number and I was able to request their eta. They arrived on time. Very good experience.”

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Posted 3 years ago

“Quick, great price no issues.”

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Posted 3 years ago

“Fast. Friendly. Professional. They arrived on time, communicated when they were en route, and completed what they were hired for quickly and neatly. No complaints and I’d use them again.”

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Posted 3 years ago

“Abu and his team were excellent!”

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Posted 3 years ago

“I had one day to empty our daughter's apartment as we were coming from out of town to close it out. I set up a mattress and box springs pickup for a window of 8 am to 12 pm a few weeks in advance. A few minutes after 12, after hearing nothing about my pickup, I had to call several different numbers to try to get a hold of someone to find out when someone would arrive. It was extremely difficult to get someone to respond. I eventually reached a very helpful customer service rep by email. Unfortunately, he informed me there was no team to complete the pickup and there wouldn't be one until the next day. No one reached out at all with this information. I had to leave town by the afternoon, so luckily I found a local hauler for much less. I should have called them to begin with! There was no communication after the initial email confirming my appointment. Fortunately, the rep made sure I received a refund. He was the bright spot in the situation.”

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Posted 3 years ago

“Salvador and his teammate did an excellent job! They arrived at their estimated time and promptly removed the old bed and unpacked the new bed and installed within an hour! We reviewed the remote control operations and Salvador pointed out some of the options I had forgotten about when purchased. Would recommend them anytime!”

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Posted 3 years ago

“I needed to have a ping pong table removed from my basement. LoadUp gave me an inconvenient 8 AM to 8 PM arrival window. Eventually they showed up, but they had sent two young women to carry the 200 pound table up a flight of stairs. Of course, they were unable to carry the table. I complained to LoadUp and had an appointment for the next day. I was waiting for them when I learned that they had canceled the order without telling me. Fortunately, I was able to find another company at less than half the LoadUp price.”

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Posted 3 years ago

“Marcus was terrific! Too bad the vendor did not engage your team when the job was first assigned. Marcus’ service was the only thing that delivered as promised. Great job!”

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Posted 3 years ago

“James was great! He showed up and quickly removed a two piece couch in a matter of minutes. Thank you James!”

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Posted 3 years ago

“Eduardo was such a pleasure, he communicated well, he arrived within the time frame that he said he would, he worked careful & removed the furniture quick! He was very pleasant! He even went out of his way to return lost apple airpod pro’s that were wedged down in the couch, that he found while unloading. I truly appreciated his kindness & his thorough work! Highly recommended!”

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Posted 3 years ago

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Posted 3 years ago

“I prepaid this service but my furniture was not picked up... yet, as I write this review. My pick up was scheduled for Saturday 2/11/23 between 12-4 pm. I called (the local contact #) at 3 PM only to find out that it has been rescheduled for the next day, and the guy I talked to said he will come at 8AM. It is 8:45 AM right now, no loaders yet. I called the local #, left a voicemail. I also texted, to confirm the time of pick up today. No response. It is Sunday today, so the company HQ office is closed. I am NOT available during the week and I needed assistance to remove my furniture from inside the house. This is VERY frustrating. This is not good business operations, and the values as listed on this site are not followed. No integrity (I didnt get a call for the change in time, and still no-show), this is not innovative (this is not a new business model), and definitely NOT customer-centric (I am very frustrated right now as this disrupts my weekend activities).”

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Posted 3 years ago

“Professional and courteous service! Executed as planned and on time! Thanks”

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Posted 3 years ago

“Quick careful and friendly”

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Posted 3 years ago

“LoadUp help make this process easy! Michael was quick to communicate, and worked quickly too! Thanks!”

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Posted 3 years ago

“Great system! Very professional with outstanding communication! The loading team was polite, quick, and professional as well.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,607 reviews