LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,234 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“The only two complaints I have was waiting for the men to arrive to take the desk, that took a long time. and that when they had to move my dresser by the door and took off the security string that is for safety for children and not use a screw driver. that was the only issues. but other than that thank you.”

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Posted 1 year ago

“Frankie and his assistant were brilliant. Great job!”

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Posted 1 year ago

“Save yourself the headache, reconsider before joining LoadUp as a vendor. A month ago, I signed up for the 'Connect' program, was told I only had access to these orders. However, I received a 'Standard' order with conflicting SOPs on my first job. I faced moral dilemmas over an appliance removal's warranty as a result. LoadUp support added even more confusion to the situation insisting I destroy it. Hunting for a place to junk it took three hours of my time and off my route. After completing the task, LoadUp said they would increase my payout due to inconvenience, yet the final invoice they told me to submit did not reflect that. To add insult to injury, they deducted $30 for a background check charge. Seeing 'Standard' orders integrated into the app and NO "Connect" orders coming in, I reached out to cancel, seeking a refund. My account manager advised waiting until the second month, but I insisted on an immediate refund, risking the potential for another credit card charge. On Jan 24th, my account manager called to deny a refund, claiming I ignored a 'Connect' order. Feeling deceived, I questioned why big corporations evade accountability, unlike small businesses. This experience has been far from positive. LoadUp is not a customer first business, and the reason I know this, is they are ok with stealing money from small businesses who service their clients. LoadUp's resolution to the entire matter was summarized by basically calling me a liar, denying any sense of wrong doing, denying my refund, and trying to get me to signup an additional month.”

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Posted 1 year ago

“Not knowing what to expect, I found the experience to be excellent. The customer service reps were very pleasant, knowledgeable and helpful. Pricing was reasonable. Gustavo was very nice, personable, helpful and knowledgeable about handling bedroom furniture. The experience was much better than expected. Will recommend to friends.”

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Posted 1 year ago

“I took a risk to set up a king mattress removal from LoadUp by providing a payment up front. I was not disappointed! I promptly received email and text of confirmation, updates. The service was swift and on time. It was a higher cost than I hoped, but I didn't have to ask friends or family or keep the mattress until others could help, rent a truck and go to the dump. It saved me stress. This company is providing a needed service, supports jobs for those who need extra income.”

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Posted 1 year ago

“They came. They took it. They followed my directions. Great job! Use them!”

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Posted 1 year ago

“Both of them were efficient quick and respectable very good at their job. I recommend them highly. They got to the location in a timely manner.”

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Posted 1 year ago

“Start was shaken but the delivery drivers were very nice and super professional. 5 stars”

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Posted 1 year ago

“The team was quick, attentive and very professional. I would recommend them.”

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Posted 1 year ago

“Excellent service. We had Ron and he was very quick and friendly and able to work around all our kids and dogs.”

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Posted 1 year ago

“Great experience. Showed up within the call time. I pointed and they got right to work, the job was fast and easy. Would use LoadUp again. Price was reasonable.”

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Posted 1 year ago

“Prompt, communicative and efficient. I will use again and tell friends and colleagues.”

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Posted 1 year ago

“Very nice gentleman. I am extremely pleased with his service”

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Posted 1 year ago

“The guys were terrific efficient quick professional. Thank you”

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Posted 1 year ago

“This was the first time I have used LoadUp. They kept me informed by text and called thirty minutes before they came. I had 5 items. They were in and out in less than 30 minutes. I will use them again and refer them to my friends.”

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Posted 1 year ago

“WOW!! This company is 5-Star!! They lived up to what I was hoping Felicia & Austin; the BEST!! Thk you LoadUp; coming thru when no one else would for a decent price!!”

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Posted 1 year ago

“Isaiah was excellent. I just wanted to let you know he was kind courteous and very polite again, we want to thank him so very much and also God bless everybody”

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Posted 1 year ago

“Very friendly”

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Posted 1 year ago

“Excellent service. Very careful not to damage my floor, front door and porch railing. 5 stars all the way.”

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Posted 1 year ago

“Outstanding service totally impressed with this company highly recommended Will definately use this company again”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,234 reviews