LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,917 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamless experience and professional loaders. I've used this service before and had a good experience then as well. This is becoming my new go-to.”

Helpful Report

Posted 2 years ago

“The loaders were very pleasant and checked with about questionable items. They arrived on time and tied down the load very professionally, leaving no room for trash to blow out. I would recommend them in a heartbeat!”

Helpful Report

Posted 2 years ago

“5 stars. Absolutely top-notch. They keep you informed to let you know when you can expect them to arrive. Polite, mannerly, respectful of property.”

Helpful Report

Posted 2 years ago

“The only two complaints I have was waiting for the men to arrive to take the desk, that took a long time. and that when they had to move my dresser by the door and took off the security string that is for safety for children and not use a screw driver. that was the only issues. but other than that thank you.”

Helpful Report

Posted 2 years ago

“Frankie and his assistant were brilliant. Great job!”

Helpful Report

Posted 2 years ago

“Save yourself the headache, reconsider before joining LoadUp as a vendor. A month ago, I signed up for the 'Connect' program, was told I only had access to these orders. However, I received a 'Standard' order with conflicting SOPs on my first job. I faced moral dilemmas over an appliance removal's warranty as a result. LoadUp support added even more confusion to the situation insisting I destroy it. Hunting for a place to junk it took three hours of my time and off my route. After completing the task, LoadUp said they would increase my payout due to inconvenience, yet the final invoice they told me to submit did not reflect that. To add insult to injury, they deducted $30 for a background check charge. Seeing 'Standard' orders integrated into the app and NO "Connect" orders coming in, I reached out to cancel, seeking a refund. My account manager advised waiting until the second month, but I insisted on an immediate refund, risking the potential for another credit card charge. On Jan 24th, my account manager called to deny a refund, claiming I ignored a 'Connect' order. Feeling deceived, I questioned why big corporations evade accountability, unlike small businesses. This experience has been far from positive. LoadUp is not a customer first business, and the reason I know this, is they are ok with stealing money from small businesses who service their clients. LoadUp's resolution to the entire matter was summarized by basically calling me a liar, denying any sense of wrong doing, denying my refund, and trying to get me to signup an additional month.”

Helpful Report

Posted 2 years ago

“Not knowing what to expect, I found the experience to be excellent. The customer service reps were very pleasant, knowledgeable and helpful. Pricing was reasonable. Gustavo was very nice, personable, helpful and knowledgeable about handling bedroom furniture. The experience was much better than expected. Will recommend to friends.”

Helpful Report

Posted 2 years ago

“I took a risk to set up a king mattress removal from LoadUp by providing a payment up front. I was not disappointed! I promptly received email and text of confirmation, updates. The service was swift and on time. It was a higher cost than I hoped, but I didn't have to ask friends or family or keep the mattress until others could help, rent a truck and go to the dump. It saved me stress. This company is providing a needed service, supports jobs for those who need extra income.”

Helpful Report

Posted 2 years ago

“They came. They took it. They followed my directions. Great job! Use them!”

Helpful Report

Posted 2 years ago

“Both of them were efficient quick and respectable very good at their job. I recommend them highly. They got to the location in a timely manner.”

Helpful Report

Posted 2 years ago

“Start was shaken but the delivery drivers were very nice and super professional. 5 stars”

Helpful Report

Posted 2 years ago

“The team was quick, attentive and very professional. I would recommend them.”

Helpful Report

Posted 2 years ago

“Excellent service. We had Ron and he was very quick and friendly and able to work around all our kids and dogs.”

Helpful Report

Posted 2 years ago

“Great experience. Showed up within the call time. I pointed and they got right to work, the job was fast and easy. Would use LoadUp again. Price was reasonable.”

Helpful Report

Posted 2 years ago

“Prompt, communicative and efficient. I will use again and tell friends and colleagues.”

Helpful Report

Posted 2 years ago

“Very nice gentleman. I am extremely pleased with his service”

Helpful Report

Posted 2 years ago

“The guys were terrific efficient quick professional. Thank you”

Helpful Report

Posted 2 years ago

“This was the first time I have used LoadUp. They kept me informed by text and called thirty minutes before they came. I had 5 items. They were in and out in less than 30 minutes. I will use them again and refer them to my friends.”

Helpful Report

Posted 2 years ago

“WOW!! This company is 5-Star!! They lived up to what I was hoping Felicia & Austin; the BEST!! Thk you LoadUp; coming thru when no one else would for a decent price!!”

Helpful Report

Posted 2 years ago

“Isaiah was excellent. I just wanted to let you know he was kind courteous and very polite again, we want to thank him so very much and also God bless everybody”

Helpful Report

Posted 2 years ago

LoadUp is rated 4.6 based on 7,917 reviews