Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 650 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08450 020888

Write Your review

Tell us how Go Outdoors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Double trouble: 1. I cycled to my local store yesterday morning to buy two items that I'd seen on their website. I could only find one item and asked for help. The assistant said they didn't seem to have the other item. I asked if they could order it for me, but was advised to order online myself as their system wasn't working. I did this while I was there, selected click and collect, then cycled home. By the time I got home, I had an email saying that both items were in store and ready to collect. I assumed they had made a mistake when they'd failed to find the second item while I was in the store, so I cycled back, only to find that like my earlier visit, they still only had one of the items. While I was there, not collecting my order, I was advised that I needed to select the delivery option if I actually wanted to receive the order. I don't know what the point of their click and collect system is, if it will invite me to pick up orders that it can't fulfil! 2. I've moved house twice while I've been a member and both times it's been nearly impossible to update my address! I thought I'd finally been successful with my last move, but when I was in the store about a month ago, I learned they still had my old address on the system after all. I changed this while I was in the shop and was assured by a very patronising and rude assistant, that it was now correct. Nonetheless, when I visited yesterday, I found that yet again, they still had my old address on the system! I'm not at all confident at their ability to manage my data. Outcome: I took my business elsewhere!”

Helpful Report

Posted 2 years ago

“When I tried to leave a bad review of their customer care, they wouldn't print it, saying it would be edited to their liking, therefore I comment here. I purchased a pair of ROYAL SCOT wellies from them and they split after very little use letting in water, after complaining and taking the Wellington back to the store for inspection, ( which they admitted was faulty) I was told to take the Wellington away to dry out the lining and then take it back to another store. After 5 weeks of waiting I have still not had a refund or replacement whilst emailing and phoning , being passed from one person to another.”

Helpful Report

Posted 2 years ago

“Had to chase an online(paid for) order. Following investigation by store, no order in store and had been cancelled by go outdoors. Rang customer service to be told goods awaiting collection in store. Rang store, to let them know item apparently awaiting collection, they went to check, so I drank my tea, did a bit of admin and 15 minutes later they rang off. Rang them back to be told that order definitely cancelled. Then manager said they'd have one last try at looking, then personally ring customer service to update them, as this would consequently leave head office with paid for goods ' not picked up from store' although actually not in stock. So pay and no refund for no goods. I can see why the in-store scores are so high, but the online are so low.....”

Helpful Report

Posted 2 years ago

“Parcel was sent to a billing address that was not mine .go outdoors does not want to know.I have an account with them so they know my address.”

Helpful Report

Posted 2 years ago

“When I returned my ROYAL SCOT WELLIES to the Stocksbridge branch which had split and was letting in water, I was told by a member of your staff Lucy, to go and dry out the neoprene lining and take them to the Sheffield branch.”

Helpful Report

Posted 2 years ago

“I had a pair of Royal Scot wellies which had split and were letting in water. I got in touch with Go outdoors and they told me to take them to a store to be inspected, so i took them to my local store which was Stocksbridge. A member of staff examined them and confirmed that they were faulty, then she told me to go and dry out the neoprene lining inside the Wellington as it was a health and safety issue, then when I had done that I was to take them to the Sheffield branch, some 12 miles away. CRAZY.”

Helpful Report

Posted 2 years ago

“Wanted to buy a top for my sister ckecked that they had it in store at Scunthorpe found an assistant gave her all the details she could not find it and her more expereinced colleague when asked told her to go back into the stock room and search through the boxes I waited 20 minutes and then told this sales person I could not wait any longer she basically told me that their stock room was such a mess she probably couldn't find it and suggested that I order it on line for delivery to store. I have now ordered a similar item cheaper from Mountain Warehouse will not bother with Go Outdoors in Scunthorpe again.”

Helpful Report

Posted 2 years ago

“Bought a RAB Women’s Downpour ECO Waterproof Jacket online. Unfortunately, it was not waterproof. I rang customer services prior coming to store, I did explain situation regarding the jacket and was advised to return it. Nothing was mentioned regarding PAYMENT METHOD As it was not my fault that product I bought didn’t work as it says on the website, RAB Women’s Downpour ECO Waterproof Jacket was not waterproof, I still have to pay £3 to return it. I thought I might be able to swap it in the shop, so drove 25 miles to shop. I was so shocked about attitude. I gave my order Nr, but that was not enough for return, I was asked to provide PAYMENT METHOD. I said that I paid by card but was advised to prove it. I didn’t have a proof of PAYMENT METHOD. So, the answer was: “I cannot help you”. Most stores don’t need to require a receipt anymore, especially if the payment was made on a card. But I had an Order nr. It’s easy to retrieve a prior sale through your POS system if the customer has the card with which they made the purchase or order Nr. I have bought a membership as well. I really regret it now. Customer service was below any criticism, I was not offered to exchange or any other solution.”

Helpful Report

Posted 2 years ago

“Great in store, terrible on line. A week after an order and no sign of it. They use the utterly useless Evri, so don’t expect to receive your goods. Also don’t expect a rapid refund.”

Helpful Report

Posted 2 years ago

“like many on here was drawn to a hugely discounted (75% off sleeping bag), this remained in stock for several days after ordering. Paid for membership and added some smaller items as i was pleased with the potential money saved. All small items shipped next day, sleeping bag not sent a week later (yet showing out of and back in stock on different days) . I chase up week later and they send two smaller order items and without discussing with me (i had mailed saying i would accelt an alternative but needed whole order) they then cancelled the sleeping bag (main item with huge discount!) I then speak to them on the phone, they refuse an alternative and admit the restock this week for their large national promotion on the sleeping bag was 2 items! Seems to me their promotions are not scaled to meet the demand and orders likely to receive.”

Helpful Report

Posted 2 years ago

“would never use this company again swansea store worse service ever ordered item showing stock in store only to be told 7 days wait asked for refund which came i drips and drabs and took weeks would avoid at all costs not worth the hassle and customer service line even worse they dont want to know”

Helpful Report

Posted 2 years ago

“Ordered a new headlamp with a 3-5 day delivery for a trip in 2 weeks. Figured that have plenty of time for it to arrive. After more than a week still nothing. I contacted their customer care but after 6 emails all the keep repeating is a link to their 'track your order ' page which just tells me it will be arriving soon. I am disgusted that they can't bring themselves to apologise and offer an explanation. I am going to pursue a refund but reading some of the other experiences here am dreading the headache I am likely to get. What a sham business. Wish I'd stuck with Amazon or Cotswold Outdoors who were prompt and extremely professional. Cheap is never worth it. Stick with the reputable and proven stores.”

Helpful Report

Posted 2 years ago

“Firstly, I like GO Outdoors. I've previously left some 5 star reviews re the staff, their service and the stores. However,this faith has been badly shaken. I Visited the Milton Keynes store a couple of weeks ago and bought two expensive backpacks. They didn't have the sizes or colours we wanted in store so, the shop assistant ordered the ones we wanted online. We also took advantage of their price match and got a good discount. Delivery 3-5 working days. Happy bunnies. Jump forward two weeks. No backpacks arrived. I called customer services. There had been no contact from G.O. with in the interim. I was told, one backpack was out of stock and the other should have been refunded. I had received no such refund and asked why I had been refunded, the backpack was out of stock I was told. But why not refund both, I enquired, they're both out of stock at least give me the opportunity to wait for both to be in stock. And why no communication of this? "I don't know" was the response. I was asked if wanted to cancel the other backpack and get a refund for that as well?. I did, so i was put on another lengthy hold. Eventual I was told that Customer Service couldn't put the refund back on my card, I had to go back into store and explain everything to them, again. (You can see why customers get annoyed, but I bit my lip). Just lucky I wasn't visiting the area from far away I suppose. Whilst I was waiting, I checked stock availability on G.O. website, both backpacks were in stock! I queried this and asked if they could just be re-ordered, no, not possible I was told. "Yes, I don't know why this happens" was told, what, items shown as in-stock on your website being out of stock? "Yeah" you can't check stock availability on your system? Well, both backpacks are shown in stock, can I order them now like I did in store? "No, they're out of stock" (screams into cushion...) My suspicion is this. When I requested the price match, the staff member checked the details of the other retailer and that the price match was in line with G.O. policy. All good, discount went through. The price match was accepted but it was a large discount, nearly £150 for the two packs. Not wanting to effectively give the packs away, cynics among you (I couldn't possibly say) might think that this feels like an underhand way by G.O. of getting out of honouring transaction and their own price match (as long as its not too much) policy. The whole thing just stinks. Needless to say, once bitten twice shy. Caveat emptor.”

Helpful Report

Posted 2 years ago

“Shopped online, bad experience when it comes to returns, not fully refunded!!! It’s a con…. Beware shoppers!!!”

Helpful Report

Posted 2 years ago

“Sun 9 Oct 2022. 1330hrs. Poole store. One member of staff in entire store. Poor girl working till with never-ending queue of customers. No security, no manager, no-one working shop floor. All the hallmarks of a company in trouble.”

Helpful Report

Posted 2 years ago

“Bought something online and paid for next day delivery. Parcel arrived, wrong item sent. Contacted them and they refunded my delivery charge. Took the wrong item back to the store and 3 weeks later still waiting for refund for the item. Contacted them and received about 10 emails in the space of 4 days all asking the same question and from a different advisor each time - still no refund. I have given up trying to get my refund for something which had they sent correctly in the first place wouldn't have had to return. Terrible company to deal with, lesson learnt will never deal with them again!”

Helpful Report

Posted 2 years ago

“I've placed 2 click and collect orders and both have been messed up. Really regret trying this company out as they are useless”

Helpful Report

Posted 2 years ago

“Sadly on numerous occasions delivery on Internet orders have been delayed. This has been on standard and next day shipping. And whilst postal costs have been refunded we have still been left without items in time for what we ordered them for. Will not be using again as isn't just a one off now.”

Helpful Report

Posted 2 years ago

“I ordered a wetsuit online and once it arrived it didn’t fit me correctly so I went onto the returns link to create a returns label. I was then told I couldn’t return the wetsuit as it’s not eligible for a refund and to contact customer services. After about 10 emails back and forth I was told that wetsuits fall under swimwear and cannot be returned if there is not a hygiene strip on the inside. However wetsuits don’t come with a hygiene strip as clothing is commonly worn underneath. I was told I could try and go to my local store and maybe they could sort it out. I refuse to pay extra costs to travel to a store without a definite refund. No where on the product description or returns policy does it state that wetsuits aren’t able to be returned. I’ve opened a case through PayPal and hopefully they can help as I’m now £50 down with a wetsuit that doesn’t fit.”

Helpful Report

Posted 2 years ago

“Went to Go outdoors Canterbury branch to buy a single air mattress. Looked round could only find dozens of double mattresses, all singles sold out. Does that that tell those higher up that single air mattresses are more popular than doubles. Get your act together go outdoors and stock more of the popular single one. Another gripe the price that’s on some on some items looks good until you read the small print underneath saying a more expensive price if you haven’t got a membership price.Sorry but to me that’s not good customer service just give the customer a realistic price.”

Helpful Report

Posted 2 years ago

Go Outdoors is rated 2.0 based on 650 reviews