Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 632 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sun 9 Oct 2022. 1330hrs. Poole store. One member of staff in entire store. Poor girl working till with never-ending queue of customers. No security, no manager, no-one working shop floor. All the hallmarks of a company in trouble.”

Helpful Report

Posted 1 year ago

“Bought something online and paid for next day delivery. Parcel arrived, wrong item sent. Contacted them and they refunded my delivery charge. Took the wrong item back to the store and 3 weeks later still waiting for refund for the item. Contacted them and received about 10 emails in the space of 4 days all asking the same question and from a different advisor each time - still no refund. I have given up trying to get my refund for something which had they sent correctly in the first place wouldn't have had to return. Terrible company to deal with, lesson learnt will never deal with them again!”

Helpful Report

Posted 1 year ago

“I've placed 2 click and collect orders and both have been messed up. Really regret trying this company out as they are useless”

Helpful Report

Posted 1 year ago

“Sadly on numerous occasions delivery on Internet orders have been delayed. This has been on standard and next day shipping. And whilst postal costs have been refunded we have still been left without items in time for what we ordered them for. Will not be using again as isn't just a one off now.”

Helpful Report

Posted 1 year ago

“I ordered a wetsuit online and once it arrived it didn’t fit me correctly so I went onto the returns link to create a returns label. I was then told I couldn’t return the wetsuit as it’s not eligible for a refund and to contact customer services. After about 10 emails back and forth I was told that wetsuits fall under swimwear and cannot be returned if there is not a hygiene strip on the inside. However wetsuits don’t come with a hygiene strip as clothing is commonly worn underneath. I was told I could try and go to my local store and maybe they could sort it out. I refuse to pay extra costs to travel to a store without a definite refund. No where on the product description or returns policy does it state that wetsuits aren’t able to be returned. I’ve opened a case through PayPal and hopefully they can help as I’m now £50 down with a wetsuit that doesn’t fit.”

Helpful Report

Posted 1 year ago

“Went to Go outdoors Canterbury branch to buy a single air mattress. Looked round could only find dozens of double mattresses, all singles sold out. Does that that tell those higher up that single air mattresses are more popular than doubles. Get your act together go outdoors and stock more of the popular single one. Another gripe the price that’s on some on some items looks good until you read the small print underneath saying a more expensive price if you haven’t got a membership price.Sorry but to me that’s not good customer service just give the customer a realistic price.”

Helpful Report

Posted 1 year ago

“Went to buy a bike for my grandson yesterday and the lady said that she was the only one that could sell a bike but hadn’t got time to sort one out told me to come back in a week when they’ve got more time so we got in the car and went to Decathalon in Telford picked a bike they checked it over very nice gentleman in Decathalon his name was Henry would highly recommend if you want to Bike go to Decathalon”

Helpful Report

Posted 1 year ago

“Ordered a awning with a membership card, order did not arrive, went to my account and the item had been cancelled, no email to tell me this had been cancelled but still charged for card, so i reordered an other produce on the 3 August, heard nothing till the 16 August, looked at tracking from Evri, still at depot, contacted Go outdoors, said parcel had been lost, without telling me and before I could ask for refund they had resent new order, that means I will not receive until 23 August at the earliest if I do receive at all, twenty days plus to receive items is a disgrace terrible company to deal with”

Helpful Report

Posted 1 year ago

“made a order ,said the dreaded avri was delivering 2 -6 days, no email nothing ,emailed said it was on way give it up to 6 days still nothing on tracking from avri, emailed again said it was lost in transit , load of ruvbbish never even left them , so they have send another same email saying theyb sent it again to dreaded avri , so here we go again fornight plus of being nothing on traced and and same emails from go outdoors , really bad company , discgrace only worse than this is a dodgy scamming china companys , and they seem not willing to correct it .”

Helpful Report

Posted 1 year ago

“Go Outdoors automatically added a Member's card to my order when I bought a tent and took the £5 for the card. But then it cancelled the tent (gave no reason) for which it gave me a refund but didn't cancel the Member's card. I don't need anything else so that's £5 wasted. Feel I've been conned.”

Helpful Report

Posted 1 year ago

“Order on 10 August then decided to cancel once I realised goods would take 4-6 days delivery. Called to cancel told to wait 24 hours then call back. Did this yet received email informing me my goods had been dispatched. Called back 2 times told a cancellation was requested. 14 August returning from camping good state delivered in email. Spoke to then while travelling told I'm sorry we cannot guarantee cancellation. Sometimes sorry is just not enough. All I wanted was to cancel the order before it was dispatched and received a refund. Now I'm gonna end up waiting god knows how long for a process I was told was completed on Thursday 11 August. CUSTOMER service is poor o don't appreciate being lied too or trying to keep my money and making my life difficult. I would never ever recommend this company.”

Helpful Report

Posted 1 year ago

“Don't use the online order service, goods if arrive at all are broken and it is difficult to get a satisfactory response from the customer service. The CS appear to skim read email, assume they know what they have responded and missed the point completely. Then when reporting a partial delivery I am expected to do the chasing and form filling for the replacement. Shop in store would be my advice.”

Helpful Report

Posted 1 year ago

“After been given the run around for 2… After been given the run around for 2 days Been sent into the shop twice by customer services Still no goods And been told by manager that it was my fault going to the store as I shouldn't listen to the customer care team I have now cancelled my order and will not shop there again”

Helpful Report

Posted 1 year ago

“Goods just simply didnt arrive.”

Helpful Report

Posted 1 year ago

“Terrible service I would never use this company again over two weeks and still no product not helpful”

Helpful Report

Posted 1 year ago

“Orders some items for click and collect next day as it said online they were in stock. The items were sun hats and a dinghy for my kids to take away on holiday. I waited 3 days for the text to confirm I could collect and heard nothing so decided to call the store to find out if they had received the items from another store. Turns out the man on cycles who I spoke to over the phone said that the system had cancelled my order but forgot to notify me??? Poor lad did his best to run round the store to find the items I wanted but they weren't in stock. He was apologetic but there should be better systems in place to stop this from happening as I couldn't get the items I wanted delivered in time for our holiday and would not have been notified unless I had called them. Sad thing is that this has happened to me previously but I thought they should have changed systems since the last time I ordered from here but seems not. I wouldnt recommend ordering online, just go to store if you can and see what's available there.”

Helpful Report

Posted 1 year ago

“What can I say, plenty of promises made by pleasant staff but the goods have never been delivered. I now have to wait 3-5 working days for my refund when it took them approximately 8 minutes to cancel my order.”

Helpful Report

Posted 1 year ago

“Berghaus tent bought at go outdoors ripped after second use. Problem not resolved and complaint not escalated as requested.”

Helpful Report

Posted 1 year ago

“Dreadful delivery service, always late and customer service feel it's more important to fob customers off and defend evri the courier service they use. If you're planning a trip do not order from these unless you give yourself at least a month for delivery and have plenty of time to chase up your order.”

Helpful Report

Posted 1 year ago

“Having read the comments on this site, I think I shall just NOT BOTHER with the follow up after my Trust Pilot review received a message from GoOutdoors asking me to contact their online reviews team. I’ve gone around in so many circles I’m giddy, going absolutely nowhere. Just in case GoOutdoors comes across this review…… the code they supplied is TP 1924. Although I was talked into taking a loyalty card at £5 I shall not be going back.”

Helpful Report

Posted 1 year ago

Go Outdoors is rated 2.0 based on 632 reviews