Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.99

2.0 Rating 662 Reviews

24 %

of reviewers recommend Go Outdoors

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Metrics

2.0

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a tent from this company, they say they can price match and offer 10% off, if found elsewhere cheaper, this is incorrect! Recently I found the same tent but cheaper so I called customer service and said that I found it cheaper elsewhere, I was told to fill out forms, take pictures etc!! Why not just look yourselves? Now to save the messing around I’ve asked to return it so I can purchase elsewhere and i’ve had the membership cancelled and refunded. Total loss for Go Outdoors, I would advise anyone that finds it cheaper to either refuse delivery or return your items to Go Outdoors, that way they’ll learn how not to mess customers around, it will cost them more money in the long run.”

Helpful Report

Posted 2 years ago

“PLEASE NOTE: THIS IS A REVIEW OF THE GO OUTDOORS CUSTOMER SERVICE DEPT NOT THEIR SHOP SERVICE. After deciding to visit the Lakeside store we were pleasantly surprised at the hardworking till staff on a busy Saturday. We were picking up a click and collect order of £222 (around 8 items). Excellent, polite service from a small lady with long dark hair and the busy till staff generally. We had ordered two hours previously, although it was not, understandably, ready the lady soon collected the items for us. Thankyou. HOWEVER, an item was stained when we opened it at home and rang customer service immediately. The first call was chaotic, noise in background, laughing and general distraction suggesting order numbers were wrong and a generally rude response. Never have we decided to put a phone down on someone - never! We then called again and received a more polite response suggesting we email with pictures. As yet the issue is unresolved but then we would expect a slight delay for the stained item to be assessed by quality control. Perhaps Go Outdoors should look at who they are employing in the customer service dept. Thankyou to the person who eventually helped us. Our disappointment has made us think twice about Go Outdoors.”

Helpful Report

Posted 3 years ago

“22/01/2023 O/N 684813090 I ordered a coat and a pair of walking trousers. There was some incoherent messaging and a couple of recorded telephone messages saying there was a problem. You'd think the lazy oiks in CS would have sorted it - NOT ON YOUR NELLY! I was sent a link to their tracker - it failed to show any orders. Looking for a contact for their CEO I noticed an offer (open to all) for free postage. I took them up and re-ordered the trousers. I then checked PayPal to see if they had refunded my £9.00 against the first failed order - NOYN! If Go Outdoors care to read this, can I have my £9.00 from the first order refunded. Can you please do this after interrogating your system and without further reaction with myself. Perhaps you'd then take yourself before your CEO and apologise to him/her and myself for your lamentable performance?”

Helpful Report

Posted 3 years ago

“Arguably the worst customer service I’ve received in 20 years After placing an order on the 27th Dec and receiving a despatch confirmation and tracking number it turned out the parcel was never given to the courier. After 5-6 emails to chase throughout Jan I had no reply and was forced to open a case with PayPal. After no response to the case I managed to speak to Customer Services and on 3 occasions throughout late Jan and Feb was promised refunds. After chasing again on Feb 6-8th I was told unless I closed the case with PayPal and said there was no issue with the retailer they would not refund the £155.25. After raising with PayPal this is a clear breach of PayPals terms and conditions and they’re now being looked into for this abuse of the Chargeback process. I can’t recommend using a smaller independent retailer more. Go Outdoors, Millets, Blacks and Ultimate Outdoors are essentially the same company with zero customer service, some clever marketing and no interest in anything other than a quick sale.”

Helpful Report

Posted 3 years ago

“Twice i've been ripped off by this company. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Really unhappy with the online shop. I bought a fleece which still had the security tag on it. No nearby stores so I returned it and they wouldn’t refund postage even though it was defective. I explained the situation several times to customer services and they will not refund my postage or send a replacement fleece.”

Helpful Report

Posted 3 years ago

“I have always liked Go Outdoors...until I had an issue with an online order and contacted customer care. Oh my what a joke!! The issue was originally their fault as they had sent me the wrong jumper, I contacted them and they agreed to pay return postage - however this doesn't cover the original postage I paid. The first advisor eventually agreed to send me a voucher to cover this, but next time I heard from them it was a different advisor who instead went ahead and sent out a replacement jumper. Great! However...she sent this to my old address of which I have no access to. The next advisor who replied told me the only way to get another replacement sent out was to send back the replacement jumper. Oh my!! Nothing is joined up at all. All I wanted was £3 to cover the cost of the original postage so I could re-order the jumper, luckily no more than that or I wouldn't be laughing but fuming. I wouldn't order online from them again.”

Helpful Report

Posted 3 years ago

“Don't buy online off go outdoors ! ...when I had a problem over my address they couldn't sort it out then after 5 days I phoned and they had lost my £185 coat, just got off the phone to them they haven't processed my refund !!! FUMING!!!!!....so now I have to go thru it all again waiting for my money”

Helpful Report

Posted 3 years ago

“I did click and collect, only part of my order was there, told by manager I would be refunded, asked manager if items just needed picking from the shop. Told no. Picked myself paid twice, 30 minutes on phone getting refund for original items that staff wouldn’t pick themselves. Avoid”

Helpful Report

Posted 3 years ago

“After care service is abysmal, being passed from piller to post, being promised return emails and phone chats which never happened. After 5 weeks I still have not had a positive response to my complaint. Beware when making a purchase, if any thing goes wrong your on your own.”

Helpful Report

Posted 3 years ago

“Double trouble: 1. I cycled to my local store yesterday morning to buy two items that I'd seen on their website. I could only find one item and asked for help. The assistant said they didn't seem to have the other item. I asked if they could order it for me, but was advised to order online myself as their system wasn't working. I did this while I was there, selected click and collect, then cycled home. By the time I got home, I had an email saying that both items were in store and ready to collect. I assumed they had made a mistake when they'd failed to find the second item while I was in the store, so I cycled back, only to find that like my earlier visit, they still only had one of the items. While I was there, not collecting my order, I was advised that I needed to select the delivery option if I actually wanted to receive the order. I don't know what the point of their click and collect system is, if it will invite me to pick up orders that it can't fulfil! 2. I've moved house twice while I've been a member and both times it's been nearly impossible to update my address! I thought I'd finally been successful with my last move, but when I was in the store about a month ago, I learned they still had my old address on the system after all. I changed this while I was in the shop and was assured by a very patronising and rude assistant, that it was now correct. Nonetheless, when I visited yesterday, I found that yet again, they still had my old address on the system! I'm not at all confident at their ability to manage my data. Outcome: I took my business elsewhere!”

Helpful Report

Posted 3 years ago

“When I tried to leave a bad review of their customer care, they wouldn't print it, saying it would be edited to their liking, therefore I comment here. I purchased a pair of ROYAL SCOT wellies from them and they split after very little use letting in water, after complaining and taking the Wellington back to the store for inspection, ( which they admitted was faulty) I was told to take the Wellington away to dry out the lining and then take it back to another store. After 5 weeks of waiting I have still not had a refund or replacement whilst emailing and phoning , being passed from one person to another.”

Helpful Report

Posted 3 years ago

“Had to chase an online(paid for) order. Following investigation by store, no order in store and had been cancelled by go outdoors. Rang customer service to be told goods awaiting collection in store. Rang store, to let them know item apparently awaiting collection, they went to check, so I drank my tea, did a bit of admin and 15 minutes later they rang off. Rang them back to be told that order definitely cancelled. Then manager said they'd have one last try at looking, then personally ring customer service to update them, as this would consequently leave head office with paid for goods ' not picked up from store' although actually not in stock. So pay and no refund for no goods. I can see why the in-store scores are so high, but the online are so low.....”

Helpful Report

Posted 3 years ago

“Parcel was sent to a billing address that was not mine .go outdoors does not want to know.I have an account with them so they know my address.”

Helpful Report

Posted 3 years ago

“When I returned my ROYAL SCOT WELLIES to the Stocksbridge branch which had split and was letting in water, I was told by a member of your staff Lucy, to go and dry out the neoprene lining and take them to the Sheffield branch.”

Helpful Report

Posted 3 years ago

“I had a pair of Royal Scot wellies which had split and were letting in water. I got in touch with Go outdoors and they told me to take them to a store to be inspected, so i took them to my local store which was Stocksbridge. A member of staff examined them and confirmed that they were faulty, then she told me to go and dry out the neoprene lining inside the Wellington as it was a health and safety issue, then when I had done that I was to take them to the Sheffield branch, some 12 miles away. CRAZY.”

Helpful Report

Posted 3 years ago

“Wanted to buy a top for my sister ckecked that they had it in store at Scunthorpe found an assistant gave her all the details she could not find it and her more expereinced colleague when asked told her to go back into the stock room and search through the boxes I waited 20 minutes and then told this sales person I could not wait any longer she basically told me that their stock room was such a mess she probably couldn't find it and suggested that I order it on line for delivery to store. I have now ordered a similar item cheaper from Mountain Warehouse will not bother with Go Outdoors in Scunthorpe again.”

Helpful Report

Posted 3 years ago

“Bought a RAB Women’s Downpour ECO Waterproof Jacket online. Unfortunately, it was not waterproof. I rang customer services prior coming to store, I did explain situation regarding the jacket and was advised to return it. Nothing was mentioned regarding PAYMENT METHOD As it was not my fault that product I bought didn’t work as it says on the website, RAB Women’s Downpour ECO Waterproof Jacket was not waterproof, I still have to pay £3 to return it. I thought I might be able to swap it in the shop, so drove 25 miles to shop. I was so shocked about attitude. I gave my order Nr, but that was not enough for return, I was asked to provide PAYMENT METHOD. I said that I paid by card but was advised to prove it. I didn’t have a proof of PAYMENT METHOD. So, the answer was: “I cannot help you”. Most stores don’t need to require a receipt anymore, especially if the payment was made on a card. But I had an Order nr. It’s easy to retrieve a prior sale through your POS system if the customer has the card with which they made the purchase or order Nr. I have bought a membership as well. I really regret it now. Customer service was below any criticism, I was not offered to exchange or any other solution.”

Helpful Report

Posted 3 years ago

“Great in store, terrible on line. A week after an order and no sign of it. They use the utterly useless Evri, so don’t expect to receive your goods. Also don’t expect a rapid refund.”

Helpful Report

Posted 3 years ago

“like many on here was drawn to a hugely discounted (75% off sleeping bag), this remained in stock for several days after ordering. Paid for membership and added some smaller items as i was pleased with the potential money saved. All small items shipped next day, sleeping bag not sent a week later (yet showing out of and back in stock on different days) . I chase up week later and they send two smaller order items and without discussing with me (i had mailed saying i would accelt an alternative but needed whole order) they then cancelled the sleeping bag (main item with huge discount!) I then speak to them on the phone, they refuse an alternative and admit the restock this week for their large national promotion on the sleeping bag was 2 items! Seems to me their promotions are not scaled to meet the demand and orders likely to receive.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 662 reviews