Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 651 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a mountain bike from Go Outdoors rode it once realised that the brakes were faulty. The brakes were allowing air into the lines which led to the brakes failing. Returned the bike to the store who kept the bike for a number of weeks. They contacted me stating they had fixed the issue. I’ve not ridden the bike for one reason or another much, two years on and the brakes failed again whilst riding it. Spoke to the store and they said bring the bike in, they told me the brakes were faulty and needed replacing. Go outdoors weren’t prepared to do this for free as was out of warranty. It took them 5 months to contact me to tell me this. I chased them several times before being told if you don’t come and collect the bike it would be left out side the store. So I still have no brakes on my bike, thanks for your help Go outdoors for treating me as a valued customer. Needless to say I would not recommend Go outdoors to anyone, avoid at all cost”

Helpful Report

Posted 4 years ago

“The are the most impolite company who avoid the issue . Your order will be supposedly lost and they wont respond to correspondence .. Check the review ratings of one star which will confirm exactly what Ive said . Its a disgrace”

Helpful Report

Posted 4 years ago

“Will never ever buy from this company again. Ordered and paid for a discounted head torch in mid-December. Paid £5 on top to get the discount. "Dispatched" next day. Still had my payment well over three weeks later. No torch. Told eventually after numerous requests it was "broken". Went through 5 different people before I firstly got the answer then the refund for the torch and yet another person to get back the £5. Horrible service. Horrible attitude.”

Helpful Report

Posted 4 years ago

“Ordered numerous items but then received emails stating some items out of stock so told them to cancel entire order. Request ignored and items started arriving weekly and despite numerous emails for them to stop they are still continuing to arrive. Made complaint and told to return and would get refund in 14 days but they refused to arrange collection for return despite their error. When they are in touch via social media or email it is always an automated email and if you try to ring help line automated message states it is not manned.”

Helpful Report

Posted 4 years ago

“Placed an order 16th December 2020 it was delivered to store, on collection an item was missing. I was told it was out of stock on the day of picking. No notification saying it was out of stock they refunded the money back to my account. Was told by shop assistant to order online again. I placed a second order for the same items 29th December 2020. Without any notification on the 10th January 2021 they cancelled the order and refunded the money back into my account. I placed a third order for the same items 12th January the parcel was delivered with items missing, I emailed customer services to be told the missing item was out of stock and would get a refund. The items are still available to order on the website. I’ve give up, won’t be using them again. Customer services said although the items are in stock when ordering off the website it’s unfortunate they’re out of stock when it reaches their warehouse. Very frustrating.”

Helpful Report

Posted 4 years ago

“Ordered a gilet 16th Jan order was cancelled a few days later due to incorrect stock levels. The same item and size is still for sale on their website. I ordered another gilet 22nd Jan in another option again order cancelled a few days later due to incorrect stock levels again it is still for sale in my size in their site. Also. They will refund the cost of the item but you will need to request the postage back they don’t do it automatically. I have given them a fare crack at the whip and will not recommend or use them again. Spend your hard earned money elsewhere.”

Helpful Report

Posted 4 years ago

“I ordered a coat and waterproof trousers in December. They were returned as unsuitable by post. Despite proof of postage and return for more than 14 working days ago now at the end of January I am still awaiting a refund. Update 17 days following a my order being delivered back to Go Outdoors ... Following this review I called Go Outdoors was told the issue would be resolved today and I would be called back in 15 minutes. Still waiting 10 hours later. A fourth contact resulted in another representative informing me that I would have to wait a further 5 working days for my refund. Please be aware before you purchase that the returns information stating 14 days was not my experience.”

Helpful Report

Posted 4 years ago

“This company should be shut down. Tried to amend an order 2 seconds after placing told no, asked if I could make a small amendment that would resolve the issue told no, asked if they would cancel the order, told no. Your carbon footprint must be huge taking packages out to people who don't want them (and with separate vans for each item!). I am absolutely disgusted. I'm a front line NHS worker and will have to take time out of a busy schedule to send packages back to you which I told you I didn't want. Disgraceful customer services only have one answer - no we can't do that. I would like my £5 back which I paid for my store card, you're the pits! Not sure if to report them for coming to my home during a pandemic when specifically asked not to! Not quite 'essential'- your company is part of the problem and a disgrace to the retail industry. Don't bother getting in touch to tell me you can't help, just let me know how to get this table back to you and my money back! Reading through your reviews it would appear that 0.0001% of your customers who live in Swansea are happy with your service!”

Helpful Report

Posted 4 years ago

“Disgusting service. Cancelled part of my order without even notifying me it was out of stock, then sends me the incorrect item completely (blatant mixup of orders) Now saying they will only refund my order when I have returned the incorrect items, taking 2 children out to a post office in the middle of a pandemic does that really seem a reasonable suggestion?! To fix their error?!”

Helpful Report

Posted 4 years ago

“Awful experience..will never shop here again . Ordered Xmas present 15th Dec , with 7-10 day delivery time . As of the 28th January this order still hadn’t been dispatched. Contacted the customer service line a number of times but couldn’t do anything to help . Asked for refund today but dreadful service . What’s the point of having a customer service team if they can’t resolve any issues”

Helpful Report

Posted 4 years ago

“I love go outdoors. Been a loyal customer for years... IN STORE!!! I never leave reviews but this has bugged me. Over the space of around 2 months and about 4 orders, I’ve had numerous items of clothing refunded randomly, with no reason as to why and no emails explaining which items were being refunded. I’ve Had to keep ringing up every single time to ask which item had been refunded, and that comes with long delays on the phone, and another 2/3 weeks waiting for my money back. . No emails, no explanation. It happened that many times I put a complaint in, which I received a reply but no compensation. My most recent order was 2 coats. i received the Email to pick coats up, but when I turned up at the shop, only one coat was there... same issue as before (But this time no refund and email stated it had arrived in store???). I immediately called asked for my refund. 2 weeks later... no refund.. Apparantly the person had “forgot to initiate payment”. The other coat which was included in that order was sent back 3 weeks ago and I’m still waiting of a refund for that aswell. I haven’t received any acknowledgment of my return, they keep hanging up on me due to busy lines on the telephone, and they won’t respond to emails. So now I’m £60 down and a very irritated go outdoors (X)customer, who will NOT EVER shop there again. Very annoyed.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful company. Customer services are rude. Asked how I correct an error in my email after initial order told can't, mobile and home number mixed up and they send texts to my home phone, called and asked for this to be sorted told they can't. Ordered some items and called immediately to make minor amendment and told can't. Absolutely pathetic, really annoying and customer service staff are very rude and patronising. Rather buy from a real supplier!”

Helpful Report

Posted 4 years ago

“I used to enjoy shopping at Go Outdoors until the experiences of this last week whereby we are now finished due to beyond pathetic service! I purchased a Jetboil stove and three other items online then a day later I saw the money was refunded to my account for the Jetboil with zero contact from Go to tell me the order was cancelled so I waited another two days, got fed up and chased their dodgy customer service who told me it's out of stock. Why take the order then?? He then told me they were back in stock that day and I should reorder, I did and it was immediately cancelled again! For some strange reason they put the cost of the Jetboil into my account then removed it again even though I hadn't paid them yet due to the second attempt order being immediately cancelled. I then also tried the 'click & collect' which stated a one hour service although you need to wait for them to tell when its ready to collect??? By the way, the 'click & collect' service apparently checked that the actual store stock for my chosen store was OK therefore I thought "At last, I'm getting somewhere" Yeah right, three days later and still waiting and the actual shop won't answer the phone. I refused to drive to that store for them to have the last laugh by telling me they either don't have it in stock or they have no record of my order! Last night they put the cost of the Jetboil into my account AGAIN and this morning took it back out AGAIN, I don't like them messing around with peoples bank accounts, extremely concerning and wholly unprofessional! Fed up with them now, bought the Jetboil elsewhere and won't be back!”

Helpful Report

Posted 4 years ago

“They take your money the second you click the button. That where their efficiency ends. No update on my order until I chased it myself. I was then told there was an ‘IT’ issue and they could not give me any estimate on the delivery times. My suspicion is they were out of stock but wanted to ‘kick the can down the road’. I cancelled the order but despite a number of Facebook messages and emails I am still no closer to getting a refund. The shops resemble a 1980s jumble sale and the online sales are a joke. Don’t bother!”

Helpful Report

Posted 4 years ago

“Absolutely awful company to do business with. Prices are sometimes OK but is it worth it. Spent hours on the phone trying to amend an order. Staff kept just saying no. I’m now in a position where an online order I won’t want will be delivered for me to send back then re order - I’ll be re ordering from elsewhere. Avoid like the plague. Horrible service and rude customer service on telephone - no indeed! Absolutely the pits!”

Helpful Report

Posted 4 years ago

“I wish I’d read reviews about this company before using them, it’s all true. Being able to order items that are not ok stock, orders being cancelled without letting customers know, no communication and no answer on their customer service telephone number with no replies to customer service emails. They are deliberately useless. I don’t know how they are still operating in the uk. —— They are also crafty —— I returned an item as it was not for for purpose, and upgraded to a better item. BUT they refunded the original money onto a gift card, before paying for the new item, with me paying the difference on my bank card. Try getting a refund for something purchased on a gift card. VERY DEVIOUS AND QUESTIONABLE OPERATION ! It’s a month on, and no item, refund, phone call or email from Go Outdoors. GO ELSEWHERE”

Helpful Report

Posted 4 years ago

“Absolute shower of a company. Take on line orders and your money and only when you ask where your missing items are do they inform you EVERYTHING is out of stock and will give a refund!”

Helpful Report

Posted 4 years ago

“The customer service and communication for online orders is beyond ridiculous. After placing an online order with 18 items totaling over £100, go outdoors slowly refunded my order through 9 separate part refunds over 3 days without telling me anything. On the fifth day I contacted them to be told they had Cancelled 16/18 items but still expect me to pay for the 2 remaining ones, despite me telling them that they may as well cancel the last 2 (most expensive) items. Absolutely ridiculous, I will NOT be using them again!!!”

Helpful Report

Posted 4 years ago

“Abysmal service. First order completely disappeared off system. Second order 4 if 7 items eventually received. Third attempt, once again only indication of order status is amounts being credited back to my card. Lots of apology for delay texts, nothing about ordered items being cancelled. Won't be "ordering" from Go outdoors again. Even as a lockdown activity, it has been a complete waste of my time. My advice is "Do not bother ordering from this company."”

Helpful Report

Posted 4 years ago

“Don't order anything - It wont be in stock - just says it is! I placed an order with this company - Over £350 worth. Other than the order confirmation i received no other contact regarding the inability to fulfil the order. I spotted a partial refund on my card bill, called Go Outdoors and was advised that only one item was in stock - website was showing stock in order to fulfil order. I requested to cancel the entire order for refund, even though the items had not been dispatched, i was asked to wait for a tracking reference to then call and cancel the order once they have left the warehouse. I spoke to a lovely lady on the phone that advised this process, only she had no ability to assist due to the system preventing common sense being applied.”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 651 reviews