“Ordered and paid for air-con,but car didn't have this.Hard sell re extra insurance,even though we had our own excess policy,was told it would be useless by lady at Lanzarote pick-up desk in airport.Had to leave 11,00 E security deposit.Car was high mileage,noisy and scuffed.Fuel policy was good,however,being full-full.Altogether worst car-hire experience of many.Avoid this company!”
“Paid for a car and paid an extra 40 euros out of hours fee. When we arrived, as arranged at 12:30am, the pick-up desk was closed. They never activated the car hire despite all the paperwork saying it was confirmed. They never asked us for any further information and they claimed they didn't know if we wanted the car (it was booked and paid-for) as we never provided a flight number !”
“This company is a scam company. I paid for a week's hire and even paid the higher insurance rate to cover extra insurance. When my husband went to pick up the car he was told he had to put down €1500 as a deposit which had not been indicated when I booked the car. They refused to take it off our debit card and wanted a credit card which we did not have. Instead we had to pay an additional €125 insurance before they gave us keys to a car which is covered in dents and scrapes. Avoid this company at all costs. May seem a good deal but they are rubbish.”
“June 23rd 2015. flew to Majorca having pre-booked a hire car with GOLDCAR.
Stood in queue for 3 hours only to be told that the package I bought and paid for in the UK via JET2 did not include comprehensive insurance,We had to pay 117 euros for extra insurance. comprehensive insurance has a 2000 euro excess which you can insure against, surprise surprise for an extra £41.76
invoice also shows a charge of 8 euros for delivery of the car to the airport? and 11 euros for "C. Extra vehicle" also charged 96 euros for tank of fuel which they say will be refunded less what we have used but plus admin cost.
please please please avoid this company at all costs”
“They were rude right from the start when we picked up the car. Then they said we had to pay 79 euro for a full tank of gas even if we only used a quarter of the tank. fait enough if that's how it works? The car was fine for the 4 days we had it. It was just my husband and myself and we never even opened the two back doors on the car. Our luggage was put only put in the boot. When we got back to England we received a message saying they took an extra 30 euro off our card because the back seats were dirty. When we tried to argue the charge, they asked us for pictures of the backseat. If I had known they would lie about this, I would have taken pictures. I will never hire a car with them again because they basically look for ways to get extra money out of each customer. They certainly don't deserve to be in business.”
