Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“n absolutely shocking experience and it looks as if it will be ongoing. Pisa Airport - The check in process was time consuming, maybe overall about 50 minutes from waiting to completion, although there were only 3 persons in front of me. E ventually I was given a very confusing monologue regarding mileage, insurance etc, after this I headed out with the deal that I had paid for to collect the car I had paid for. The offices at the pick up point were closed and there was no one about so I collected the car and drove back to the roadside lighting outside the car rental terminal to check it over. The almost new Audi A1 was a bit battered and bruised so I decided to see if I could get someone to confirm all the damage. The queue at the rental desk was larger than before and although I tried to speak to someone it was impossible and as mentioned the other collection area was un maned - i decided to take my chances. The car was great although the run flat tyre warning light remained on. On my return I filled the tank up at the airport as suggested and the car was checked for damage and fuel. A couple of days later I receive an email saying they are taking off more than 30 euros from my account for leaving the fuel tank half empty. I have 2 witnesses to prove this is not the case, one of them a well respected member of the UK police force used to dealing with crime. Following my initial phone call complaining I was told I would receive a call back, this never happened and I was told it doesn't happen!!. Now they want the name of the person I returned the car to in Pisa, the receipt from the petrol station etc and for me to start the complaint process by email - I'm not a complainer but COME ON! - Will be updated”

Helpful Report

Posted 7 years ago

“I was charged for insurance I neither asked for or needed - I had my own excess insurance. This appears to be standard company practise with Goldcar. I was actually told that the amount was for the fuel deposit! Yes, they will even lie to customers in order to eke more money out of them. They will never have my custom again and I will tell everyone I know not to use them. Horrible company.”

Helpful Report

Posted 7 years ago

“Car was returned in the same condition as picked up but as the operative was not there to check , despite there only being 50 mins to the close of the gate there was no one to check.! she had worked so hard to get us to pay for extra insurance when we clearly had our own it was obvious that we were going to be made to pay!! We were charged for the car again,, damage to a mirror, which was incorrect having prepaid. the fuel calculation was wrong and despite leaving a deposit of 1500 euros the fiqures do not add up. What a scam, definitly not using this cheating company again!”

Helpful Report

Posted 8 years ago

“Ordered and paid for air-con,but car didn't have this.Hard sell re extra insurance,even though we had our own excess policy,was told it would be useless by lady at Lanzarote pick-up desk in airport.Had to leave 11,00 E security deposit.Car was high mileage,noisy and scuffed.Fuel policy was good,however,being full-full.Altogether worst car-hire experience of many.Avoid this company!”

Helpful Report

Posted 8 years ago

“Paid for a car and paid an extra 40 euros out of hours fee. When we arrived, as arranged at 12:30am, the pick-up desk was closed. They never activated the car hire despite all the paperwork saying it was confirmed. They never asked us for any further information and they claimed they didn't know if we wanted the car (it was booked and paid-for) as we never provided a flight number !”

Helpful Report

Posted 8 years ago

“This company is a scam company. I paid for a week's hire and even paid the higher insurance rate to cover extra insurance. When my husband went to pick up the car he was told he had to put down €1500 as a deposit which had not been indicated when I booked the car. They refused to take it off our debit card and wanted a credit card which we did not have. Instead we had to pay an additional €125 insurance before they gave us keys to a car which is covered in dents and scrapes. Avoid this company at all costs. May seem a good deal but they are rubbish.”

Helpful Report

Posted 8 years ago

“June 23rd 2015. flew to Majorca having pre-booked a hire car with GOLDCAR. Stood in queue for 3 hours only to be told that the package I bought and paid for in the UK via JET2 did not include comprehensive insurance,We had to pay 117 euros for extra insurance. comprehensive insurance has a 2000 euro excess which you can insure against, surprise surprise for an extra £41.76 invoice also shows a charge of 8 euros for delivery of the car to the airport? and 11 euros for "C. Extra vehicle" also charged 96 euros for tank of fuel which they say will be refunded less what we have used but plus admin cost. please please please avoid this company at all costs”

Helpful Report

Posted 9 years ago

“Worst hire car company I have ever used, total con. The woman manning the desk in Las Palmas was very rude. Lots of extra (£70) charges. The car had dents and scratches all over it. No hub caps. Then to top it off they charged 30 euros for "special clean" even though the car was spotless. They sent me images of the back of the car. I was the only person in the car no one even went in the back yet they sent pics with footprint and dirt on the seats. I questioned the special clean, but they said unless I had pics of before and after they would not even look into my case. In my opinion stay well away from Goldcar. You will see they have over 3000 reviews on eKomi all 5 star, I expect these to be fake as everyone at the airport was very angry at the service received. Do yourself a favour go with another company because after you pay all the hidden charges Gold car will not be the cheapest.”

Helpful Report

Posted 10 years ago

“They were rude right from the start when we picked up the car. Then they said we had to pay 79 euro for a full tank of gas even if we only used a quarter of the tank. fait enough if that's how it works? The car was fine for the 4 days we had it. It was just my husband and myself and we never even opened the two back doors on the car. Our luggage was put only put in the boot. When we got back to England we received a message saying they took an extra 30 euro off our card because the back seats were dirty. When we tried to argue the charge, they asked us for pictures of the backseat. If I had known they would lie about this, I would have taken pictures. I will never hire a car with them again because they basically look for ways to get extra money out of each customer. They certainly don't deserve to be in business.”

Helpful Report

Posted 10 years ago

Goldcar is rated 1.1 based on 361 reviews