Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service with an awful returns policy. Arrogant staff.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your order from The Goodhood Store. We’re really sorry that you feel aggrieved after speaking with our customer service team regarding an issue with your order. In this instance, we are surprised that you feel disappointed with the resolution provided. Having reviewed the case, it appears that you were promptly refunded despite the product in question being ineligible for a return on the grounds of hygiene and customer safety. We accept there was some contest to this initially, but did, after polite and cordial discussion choose to refund you in full and discard the now unsaleable product. Thanks and kind regards, Goodhood

Posted 6 years ago

“Phoned up cancelled my order the same day was told it was cancelled and would receive a refund within 5 working days. 2 days later then sent out the shoes I was told were cancelled now I have to pay £10 to send them back to them. Contacted customer service but got no where terrible shop to deal with !”

Helpful Report

Posted 7 years ago

Hi Zach, Thank you for your feedback. We’re sorry to hear that you had a difficult experience when trying to cancel your order at the weekend. In line with our terms and conditions; we’re not able to guarantee the cancellation or amendment of orders once they have been placed. Regrettably, it seems that you received an inconsistent message from us on the phone, and we apologise for that error. I understand that our terms were later communicated to you on email but we appreciate you believed your order had been cancelled prior to this. With regards to a resolution, we’d be happy to refund your return postage to alleviate this issue for you. Please look out for an email from our customer service team who will arrange this with you. Thanks and kind regards, Goodhood

Posted 6 years ago

“Ok let's get this started. Customer service at Goodhood is dreadful. Wanted to order over £1000 worth of goods and had a 10% off voucher. It was a couple of days out of date when I ordered and was told I couldn't use it, so I just ordered the coat. The 'quite expensive' coat for £460 arrived very very poorly wrapped in a horrible plastic bag. It was a bit big but have decided to keep it because your terms and conditions - which I don't actually think it within the law, was that I could only send back within 7 days (everyone else 28 days) and even worse was written that you could only get a Credit Note for returned items. This is totally not good, not good at all. Therefore I will not be buying anything at all, ever again from Goodhood and I could of been a very customer, especially with Christmas coming and I must say, all your items on sale are pretty cool. But sadly not to be!”

Helpful Report

Posted 7 years ago

Hi, Thank you for your order from The Goodhood Store. Apologies firstly that these issues were not resolved with more clarity when you spoke with our customer service team via email. It seems that there has been a misunderstanding with regards to the constraints of the Welcome Offer and also a your eligibility to make a return for an unwanted product. The Welcome Offer could not be redeemed against Sale Items, and the expiration of this offer was intended to avoid this issue. When you contacted us to extend the welcome offer, the reasoning provided when we declined was that the offer had expired and as it not intended to be used in conjunction with our Sale offers. With regards to making a return, the good news is that you are indeed eligible for a return for a refund. The terms to which you refer are relevant for store purchases only and this seems to have caused some confusion. The terms are available in full here - https://goodhoodstore.com/deliveries-and-returns and you’ll note that you can still return the jacket you purchased, so long as it is unworn with tags, as you’re within the returns period outlined. Thanks and kind regards, Goodhood

Posted 6 years ago

“Dire service. I bought a DAB radio. When it arrived, it was immediately evident that the box containing the radio had been previously opened without care. The internal packaging had been ripped off and poorly replaced. The power lead had been unwrapped. The screen protector was missing. The radio had been replaced with its full weight on the aerial. When I reported this to Goodhood, I received a reply that told me it had been necessary to open the box to assess how to package the item for postage. How ridiculous! Clearly the radio was either ex-demo, returned or second-hand. Exceptionally poor.”

Helpful Report

Posted 7 years ago

“I bought a pai of shoes from goodhood. The sizeguide on the page did not match the product and no where near was it stated. I did not feel like paying for the return, when I did not think it was my error so i wrote them. They would not help I should have just payed more attention i guess. Return costs are half the prices product so my purchase there just made me lose money for only trouble. Would not recommend many other sites offer service they do not and I will be chosing other sites in the future.”

Helpful Report

Posted 7 years ago

“Ive not recieved the shoe since my order. There were no updates whatsoever from the store.”

Helpful Report

Posted 7 years ago

“This time the usual careful packaging was totally absent. My two shoe boxes were thrown in a single big box which was crushed. Consequently my lovely Vans WTAP’s boxes looked like they had been sat on. An email to customer service yielded nothing apart from an apology, no goodwill offer to replace the crushed box or a discount off my next purchase. If you’re a Vans collector you know how we feel about nice boxes :)”

Helpful Report

Posted 7 years ago

“I did not receive my parcel for the 15 days. You sent my parcel through DPD but I did not receive my parcel. I was told my parcel was received and signed by LU. As a matter of fact, I was not at home at that time and never receive a call for collecting my parcel and no message to me to remind me of my neighbor's collecting my parcel. I was still told to knock on the neighbors door to search my parcel even after I had post a notice on the house door for three days and no response. I was shocked by the delay and carelessness. I would like a refund if I cannot get my parcel.”

Helpful Report

Posted 7 years ago

Hi Bruce, We’re sorry to hear you’ve had a disappointing experience with your delivery. Your order was received on the 19th of June (10 days ago) and dispatched the following day. DPD have recorded the delivery as being made successfully at your address on the 21st, according to their GPS system. Of course, occasionally courier’s make mistakes and as such when you disputed the delivery on the evening of the 23rd we had DPD launch an investigation on the 24th. We advised this could take a moment to conduct and have been keeping you informed of the process. Unfortunately, as you’ve not been able to check with your neighbour for the parcel we’re awaiting the conclusion of DPD’s investigation and will keep you informed on email. Thanks and kind regards, Goodhood

Posted 7 years ago

“I ordered two very small value items (total £8). You sent one of them the wrong colour. When I complained I was told it was my responsibility to return the wrong one (by tracked service to boot). By the time I've paid for this it suddenly doesn't seem so cheap. Am I going to be expected to pay for the postage of the replacement item (which may or may may not be right?) Surely any reasonable company, on learning it had made a basic mistake of this type, would simply send out a replacement gratis?”

Helpful Report

Posted 7 years ago

“It wasn’t the right colour, there is a difference between the product I ordered and the one I received.”

Helpful Report

Posted 7 years ago

“Wrong size shipped Box is broken.”

Helpful Report

Posted 7 years ago

“The shoes I bought had clearly been used with scuff marks on the sides and soles. When I flagged to customer service I was fobbed off with a 10% discount and a like it or lump it attitude. Not what I'd expect from such a reputable brand.”

Helpful Report

Posted 7 years ago

Hi Ben, Sincere apologies that you received shoes that were not in pristine condition. As my colleague noted when discussing this unfortunate situation on email; it’s possible that these shoes were tried on in store as they were the last pair available in the Sale. In such instances, we would hope to spot any light scuffs or marks prior to dispatch, but appreciate on this occasion regretfully that wasn't the case. Acknowledging our responsibility to deliver immaculate products, we offered a full refund as we were not able to offer an exchange with these being the final pair available in your size. As you did not wish to return the shoes, we refunded you a further 10% off the sale price, as a gesture of apology in line with our typical procedure for such issues. Please do get in touch if you would like to discuss further. Thanks and kind regards, Goodhood

Posted 7 years ago

“I received my parcel with torn boxes and used shoes! The shoes has dirt in sole and the pair of vans already tied the shoelaces! Very disappointing! Paid for a expensive shipping fee and my package shipped with plastic only? Can you explain that? This is not local shipment! This is INTERNATIONAL SHIPMENT!”

Helpful Report

Posted 7 years ago

Hi John, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In regards to the dirt on the shoes, please accept our sincere apologies. This is not acceptable and we will look to rectify this as soon as possible for you. Please could I ask you to email webstore@goodhood.co.uk, with pictures, and they will look at compensating your costs. Kind Regards, Goodhood.

Posted 7 years ago

“Basicly I had paid for a delivery which was over a week later , having received the order which was incidentally a Xmas present it was the wrong order .i have now which I do not have time for to send back wrong garment and reorder ! Annoying”

Helpful Report

Posted 7 years ago

“Missleading photos, missliading item description”

Helpful Report

Posted 7 years ago

Hi Jordan. We are very sorry you feel disappointed with your product. The reason that several products are photographed is to show variety. This is also mentioned in the product description. Please feel free to contact us via webstore@goodhood.co.uk if you would like to arranged a refund and we will happily assist. Best, Goodhood.

Posted 7 years ago

“There is no double box from UK to South Korea. My shoe box is completely damaged.”

Helpful Report

Posted 7 years ago

“I've asked for a a return, it's been accepted I've not received an email with my return Authorisation code to write on my item to send back.So I've still not been able to return it, I've emailed but not received a reply, not happy.”

Helpful Report

Posted 8 years ago

Hi Kyle. Sorry to hear about your communication troubles. I have spoken to our web dispatch team who has informed me they emailed you to process your return on 13th October, at 5.27pm. Even though this item has now passed over it's return date, we will still happily take the item back on this occasion. Please feel free to email webstore@goodhood.co.uk to arrange. Best, Goodhood.

Posted 8 years ago

“What you charge to send a Gift Voucher by post (over £6) is absolutely outrageous and well OTT. I shall NOT use this service again.”

Helpful Report

Posted 8 years ago

Hi John. We have noted your frustrations and are currently looking at this. As out stands, DPD charge a flat rate for UK parcels (from 0kg - 30kg). We do offer an option for Gift Vouchers to be emailed to customers, rather than a physical posted voucher - this is free of charge. Please get in touch if we can assist further. Best, Goodhood.

Posted 8 years ago

“I returned some boots in person to your store, which I'd purchased online. I returned them on Tuesday morning. And took until Friday evening to receive a notification that I would receive my refund in another 3 days. So that's over a week to get funds back in my account,”

Helpful Report

Posted 8 years ago

Hi. We do apologise that you feel unhappy with the slight delay on getting a refund. If you look on the deliveries/returns page, you could of seen that there was high volumes of orders over that period and there was a day or so delay in orders leaving & being returned. Your refund was processed and all seems to be fine, but please do get in touch if we can help further. Goodhood.

Posted 8 years ago

“first delivery was scheduled for monday, didnt come. then changed to tuesday, didnt come. then to wednesday didnt come. then thursday didnt come and finally arrived on friday. not ideal when i ordered items that i needed for the thursday. overall i would of rated it 0 if possible.”

Helpful Report

Posted 8 years ago

Hi Sam. I do apologise for the delay you encountered with your delivery. I can assure you that we only ship UK orders via a next working day service. If you would like to email webstore@goodhood.co.uk with your details, we will look into refunding your shipping costs. Best, Goodhood.

Posted 8 years ago

Goodhood is rated 4.5 based on 2,326 reviews