Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,407 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“They loved there hamper”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Jackie, Thank you for taking the time to eave a 5-star review, we really appreciate it!! We're delighted to hear that your recipients loved their Gourmet Basket. Many Thanks, GB Team

Posted 1 year ago

“Arrived as per schedule, more than happy with your service thanks”

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(Belrose) - Posted 1 year ago

Hello Wendy, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re glad to hear that your order arrived as scheduled and that you were happy with our service. Many Thanks, GB Team

Posted 1 year ago

“Billy from the Gourmet Basket team went above and beyond to make sure my parents received their delicious Gourmet Basket before Christmas 🎄 They were overjoyed when it arrived and thoroughly enjoyed all the high quality, delicious treats. Thanks from my family to all at Gourmet Basket for a quality service.”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for taking the time to leave such a wonderful review, we really appreciate it!! We’re thrilled to hear that your parents enjoyed their Gourmet Basket and that we could help make their Christmas extra special. Billy and the team are delighted to have been able to assist, and your feedback truly means the world to us. Many Thanks, GB Team

Posted 1 year ago

“according to the gift recipient, the basket itself was great, most of the contents were lovely. But is was not shipped in any kind of insulated container with a cold pack. so the cheese was iffy looking, and the chocolates were melted beyond recognition.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Katherine, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the cheese and chocolates. We understand the disappointment this may have caused. All of our fresh cheeses are shipped in insulated bags with cold packs, while long-life products such as our prestige brie and chocolates are not. Unfortunately, external conditions such as weather can sometimes contribute to this issue. We deeply regret any inconvenience this may have caused and appreciate your understanding. Many Thanks, GB Team

Posted 1 year ago

“My mother adores her gifts from Gourmet Basket”

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(Belrose) - Posted 1 year ago

Hello Sharon, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so happy to hear that your mother adored her Gourmet Basket! Many Thanks, GB Team

Posted 1 year ago

“I'm very disappointed. Sweets look nice but taste awful. I have thrown most of them to trash. Only nuts were eatable. Just as an example, popcorn with nuts is a block of sugar with few pieces of soft popcorn. Can't eat it.”

Helpful Report

Posted 1 year ago

Hello Lucy, Thank you for sharing your feedback. We’re sorry to hear that some of the items in your hamper didn’t meet your expectations. Your satisfaction is very important to us, and we regret any disappointment caused. We appreciate your thoughts and will review your comments to ensure we continue to provide the best possible experience for our customers. Many Thanks, GB Team

Posted 1 year ago

“Easy to order and hampers well displayed so you could see what you were getting very clearly. Prices very fair, and responses quick. Recipient pleased with the hamper, tho I ordered two and one was delivered a few days early. Definitely recommend and would use again.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the ordering process straightforward and the hampers well-presented. It’s great to know the recipient enjoyed the hamper and that you were pleased with our pricing and prompt responses. We apologise for the early delivery of one hamper and appreciate your understanding. Your feedback helps us improve, and we’re grateful for your recommendation. Many Thanks, GB Team

Posted 1 year ago

“Thank you the basket was lovely and the delivery was super fast”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Jennifer, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so pleased to hear that you loved the basket and that the delivery exceeded your expectations. Many Thanks, GB Team

Posted 1 year ago

“Easy to navigate website, easy to order, perfect delivery, overall a very satisfying experience and a happy customer!”

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(Belrose) - Posted 1 year ago

Hello Gabi, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re delighted to hear that you found our website easy to navigate, the ordering process straightforward, and the delivery seamless. Many Thanks, GB Team

Posted 1 year ago

“Excellent service and high quality products.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for taking the time to provide a 5-star review, we really appreciate it!! Many Thanks, GB Team

Posted 1 year ago

“Disappointed Package was damaged”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Janette, We’re sorry to hear your package arrived damaged. This is not the experience we aim to provide. Please reach out to our customer service team so we can resolve this for you promptly. Many Thanks, GB Team

Posted 1 year ago

“Helped us organising multiple gifts and indidual cards at the same address which couldn’t be done on line. Delivered on time. Great service!!!!!!”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Suhas, Thank you for your feedback! We’re so glad we could assist with organizing your multiple gifts and individual cards. It’s great to hear everything was delivered on time. Many Thanks, GB Team

Posted 1 year ago

“Absolutely amazing service. Arrived very fast (at Christmas time) and the receiver was thrilled with it.”

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Posted 1 year ago

Hello, Thank you for your wonderful feedback! We’re delighted to hear the hamper arrived quickly during the busy Christmas season and that the recipient was thrilled. Many Thanks, GB Team

Posted 1 year ago

“Speedy service and gourmet excellence. 😃🙏🏼”

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(Belrose) - Posted 1 year ago

Hi Noeline, Thank you for your kind words! We’re thrilled you enjoyed the speedy service and gourmet excellence. Many Thanks, GB Team

Posted 1 year ago

“The tracking number you sent me was incorrect and so I could not give my brother a time when it would be delivered. My brother hated the hamper and gave it away.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, We’re sorry to hear about the issues with the tracking number and that the hamper didn’t meet expectations. Your feedback is important, and we’ll review this to improve our service. Many Thanks, GB Team

Posted 1 year ago

“Very lovely. Beautiful different items and the recipient was so happy. Fast safe secure service. Will definately use this business again. So many to chose from with easy straight forward online shopping”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Roma, Thank you for your lovely feedback! We’re delighted to hear the recipient was so happy and that you enjoyed the variety, ease of shopping, and our secure service. Many Thanks, GB Team

Posted 1 year ago

“The recipient loved it”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We are thrilled to hear the recipient loved their Gourmet Basket. Many Thanks, GB Team

Posted 1 year ago

“The hamper presentation and items contained are fabulous. The method of delivery, however, leaves a lot to be desired. Delivering chocolate on a 40 degree day by Australia Post guarantees the entire contents of the hamper will be very hot and melted. Not great when the hamper is delivered to gift to a loved one in person.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for your kind words about the hamper’s presentation and contents. We’re thrilled to hear you were pleased with those aspects. However, we’re truly sorry to hear about the delivery issues, especially given the warm weather. We understand how important it is for the hamper to arrive in perfect condition, particularly when it’s a gift for a loved one. Your feedback is invaluable, and we’ll review our delivery methods to ensure a better experience in the future. Many Thanks, GB Team

Posted 1 year ago

“great ap to foloow, quick excecution and delivery, however we missed out on our 10% discount on our first order”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Mary, Thank you for your feedback! We’re glad to hear you enjoyed the quick execution and delivery. We’re sorry to hear you missed out on the 10% discount for your first order. Please feel free to reach out to our customer service team, and we’d be happy to assist with this. Many Thanks, GB Team

Posted 1 year ago

“My delivery didn’t come on the requested day, which is fine, however, it appears it sat in the depo for 2 days without refrigeration, when it was finally delivered the entire package was hot, the cheese was warm and oozing liquid. I was unable to gift this as the cheese was inedible. I’ve contacted customer service twice with no reply, extremely unhappy especially given the price I paid for a box of cheese and crackers! Packing is beautiful otherwise.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Tori, Thank you for sharing your experience. We're very sorry to hear that your delivery did not arrive in the condition you expected, especially given the importance of keeping fresh items properly chilled. We understand how upsetting this must have been, particularly when the gift couldn’t be enjoyed as intended. We sincerely apologise for the lack of timely response from our customer service team and any inconvenience this has caused. Your feedback regarding the packaging and handling has been shared with our team to help us improve moving forward. We truly appreciate you bringing this to our attention. Warm regards, The Gourmet Basket Team

Posted 1 year ago

Gourmet Basket is rated 4.6 based on 7,407 reviews