Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,200 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only received 1 of my 2 boxes I ordered. Hopefully the other one is on its way.”

Helpful Report

Posted 5 years ago

“I never received a confirmation of delivery on this order, but in all happy with the service that is provided.”

Helpful Report

Posted 5 years ago

“The basket was exactly what I ordered and the process of ordering was very easy.”

Helpful Report

Posted 5 years ago

“Gourmet Basket is great according to my recipients. The delivery could be better though, they left the delivery upside down last time and they dump and run so you don't even know it's there”

Helpful Report

Posted 5 years ago

“My employee loved the basket. My only disappointment was that my confirmation email said it would be delivered on Friday and instead it was delivered on Monday. As it was a surprise thank you gift I couldn’t ask if it had been delivered so I was concerned that the $200 hamper had gone missing over the weekend An email to advise delayed delivery would have been appreciated.”

Helpful Report

Posted 5 years ago

“My daughter loved her gift basket 😃”

Helpful Report

Posted 5 years ago

Thank you so much for sharing Marie. Fantastic to hear your daughter loved her Cheese and Wine Gift Basket! Kind Regards, Rachael Customer Service

Posted 5 years ago

“Very disappointing. Delivered on the wrong date.”

Helpful Report

Posted 5 years ago

Hello Tracey, Thank you for your feedback, apologies that your gift arrived a day earlier than expected and for any inconvenience this has caused. Due to the location this gift was being sent to it required to leave our warehouse two business days before the gift delivery date, unfortunately the courier seems to have delivered it earlier than anticipated. If there is anything else we can assist with please don't hesitate to call the office to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“The service was easy and efficient. Thanks”

Helpful Report

Posted 5 years ago

Thank you Nigel for taking the time to share your feedback with us. The team are beyond thrilled to hear you had a great customer service experience. Looking forward to helping you select your next gift shortly. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Easy to order. Recipients were very happy with basket.”

Helpful Report

Posted 5 years ago

“Although my gift didn’t arrive in time when it did my friend was thrilled with item. Customer service team also refunded the postage costs which was due to unforeseen circumstances from courier. Glad the issue was resolved and happy with quality of product delivered.”

Helpful Report

Posted 5 years ago

Hello Sinead, Thank you for reaching out. Apologies that your gift was delivered a day later than expected and for the disappointment caused. Our customer service team have looked into this further for you and been in contact with you via email. We have also refunded your shipping fee, if there is anything else we can assist you with please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Online and delivery service wonderful.”

Helpful Report

Posted 5 years ago

Thank you Kate for sharing your feedback. Great to hear you had a positive experience online and enjoyed our fast delivery service ,we look forward to helping you with your next gift shortly. Kind Regards, Rachael Customer Service

Posted 5 years ago

“They seemed to like it. I'm overseas so I can't tell. Trust is a big thing for a delivery like this. Glad they received it in good order. They were enjoying it in the pic they sent.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback, we really appreciate it. We are so pleased to hear they enjoyed their Australian and International Beers Hamper. Hope we can help you with your next order shortly. Kind Regards, Rachael Customer Service

Posted 5 years ago

“You make it hard to buy a gift by having to sign in every time I want to buy anything. Instead of just being able to purchase without having to sign in.”

Helpful Report

Posted 5 years ago

“Great gift basket, easy to organize and delivered on time but in fortunately the cheese did not have the cold pack in the bag so it had to be thrown out.”

Helpful Report

Posted 5 years ago

“The basket showed up a day later than was suggested, however, the person who received it loved it and said all the food was delicious. I would definitely order from gourmet basket again”

Helpful Report

Posted 5 years ago

Thank you Isabella for your feedback. Apologies that your gift arrived a day later than expected. The team are so pleased to hear your sister enjoyed her Chocolate box hamper! Can't wait to help you with your next gift order. Kind Regards, Rachael Customer Service

Posted 5 years ago

“website easy to use, lots of variety and love that you can add individual items to the basket. It would be good to get an email advising the basket has been delivered. Very happy and would definitely recommend.”

Helpful Report

Posted 5 years ago

“Great service for our clients”

Helpful Report

Posted 5 years ago

“Great response”

Helpful Report

Posted 5 years ago

“Well received thanks”

Helpful Report

Posted 5 years ago

“Would have been 5 stars but they sent me the wrong bottle of whiskey! All was fixed in the end though.”

Helpful Report

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,200 reviews