Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,295 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hamper was very good but was delivered one day later than promised”

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Posted 6 years ago

“I am waiting to receive in formation about my two deliveries to the same address in Devonport Tasmania. Thank you.”

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Posted 6 years ago

“Good quality hampers, beautifully presented from what I can see in the photographs on your website. Very easy to order and the status of delivery was communicated clearly. Very prompt delivery as well considering the Christmas rush. I would highly recommend to friends, family and business colegues.”

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Posted 6 years ago

“Very helpful staff”

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Posted 6 years ago

“All good except that I had to send an email to find out if my basket had been delivered. They loved the basket.”

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Posted 6 years ago

“Basket was not delivered when requested and no notification of delay advised. Basket itself was excellent and arrived a few business days later.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“I have only received 1 of my 2 boxes I ordered. Hopefully the other one is on its way.”

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Posted 6 years ago

“I never received a confirmation of delivery on this order, but in all happy with the service that is provided.”

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Posted 6 years ago

“The basket was exactly what I ordered and the process of ordering was very easy.”

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Posted 6 years ago

“Gourmet Basket is great according to my recipients. The delivery could be better though, they left the delivery upside down last time and they dump and run so you don't even know it's there”

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Posted 6 years ago

“My employee loved the basket. My only disappointment was that my confirmation email said it would be delivered on Friday and instead it was delivered on Monday. As it was a surprise thank you gift I couldn’t ask if it had been delivered so I was concerned that the $200 hamper had gone missing over the weekend An email to advise delayed delivery would have been appreciated.”

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Posted 6 years ago

“My daughter loved her gift basket 😃”

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Posted 6 years ago

Thank you so much for sharing Marie. Fantastic to hear your daughter loved her Cheese and Wine Gift Basket! Kind Regards, Rachael Customer Service

Posted 6 years ago

“Very disappointing. Delivered on the wrong date.”

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Posted 6 years ago

Hello Tracey, Thank you for your feedback, apologies that your gift arrived a day earlier than expected and for any inconvenience this has caused. Due to the location this gift was being sent to it required to leave our warehouse two business days before the gift delivery date, unfortunately the courier seems to have delivered it earlier than anticipated. If there is anything else we can assist with please don't hesitate to call the office to discuss further. Kind Regards, Rachael Customer Service

Posted 6 years ago

“The service was easy and efficient. Thanks”

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Posted 6 years ago

Thank you Nigel for taking the time to share your feedback with us. The team are beyond thrilled to hear you had a great customer service experience. Looking forward to helping you select your next gift shortly. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Easy to order. Recipients were very happy with basket.”

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Posted 6 years ago

“Although my gift didn’t arrive in time when it did my friend was thrilled with item. Customer service team also refunded the postage costs which was due to unforeseen circumstances from courier. Glad the issue was resolved and happy with quality of product delivered.”

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Posted 6 years ago

Hello Sinead, Thank you for reaching out. Apologies that your gift was delivered a day later than expected and for the disappointment caused. Our customer service team have looked into this further for you and been in contact with you via email. We have also refunded your shipping fee, if there is anything else we can assist you with please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Online and delivery service wonderful.”

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Posted 6 years ago

Thank you Kate for sharing your feedback. Great to hear you had a positive experience online and enjoyed our fast delivery service ,we look forward to helping you with your next gift shortly. Kind Regards, Rachael Customer Service

Posted 6 years ago

“They seemed to like it. I'm overseas so I can't tell. Trust is a big thing for a delivery like this. Glad they received it in good order. They were enjoying it in the pic they sent.”

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Posted 6 years ago

Thank you for sharing your feedback, we really appreciate it. We are so pleased to hear they enjoyed their Australian and International Beers Hamper. Hope we can help you with your next order shortly. Kind Regards, Rachael Customer Service

Posted 6 years ago

“You make it hard to buy a gift by having to sign in every time I want to buy anything. Instead of just being able to purchase without having to sign in.”

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Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,295 reviews