Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,200 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value”

Helpful Report

Posted 5 years ago

“02.15pm., 25 March and still waiting for the delivery of my 81 year old wife’s Birthday present .... hmm .... Oscar snr. Rather late delivery 02.43pm but my wife very happy indeed!! .. well done!,”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback Oscar. Our courier delivers our gifts anytime between 9am -5pm. We are thrilled to hear your wife was very happy with her Cheese and Wine Hamper. Kind Regards Rachael Customer Service

Posted 5 years ago

“Phone staff very helpful.”

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Posted 5 years ago

Thank you Grahame for sharing! The team are thrilled to hear you had a positive customer service experience. Kind Regards Rachael Customer Service

Posted 5 years ago

“Great presentation of products and card looked great. Good variety of options . I liked the sweet hamper as there was something in there for all.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to share your positive experience! Fantastic to hear you enjoyed the presentation and products in our Sweet Treats Hamper. We look forward to helping you select your next gift soon. Kind Regards Rachael Customer Service

Posted 5 years ago

“Basket was great and client loved it however it was not next day delivery so intended impact was diminished a bit. Will use again though. Thanks.”

Helpful Report

Posted 5 years ago

Thank you Ben for taking the time to share your feedback. Sincere apologies that your gift did not arrive on your chosen gift delivery date. Confirming our customer service team have been in contact with you via email and arranged a refund for your shipping fee. If we can assist you any further please don't hesitate to ask. We look forward to helping you select your next gift soon. Kind Regards Rachael Customer Service

Posted 5 years ago

“It was lovely gift boxed and presented but I thought it was expensive what I paid for what I got. I was told someone had to be at the premises to sign for gift, so I arranged for someone to take the afternoon off work 1-6 pm but it was just left at the front door with 'no signature required. Disappointing.”

Helpful Report

Posted 5 years ago

Hello Lee Thank you so much for taking the time to share your feedback, we really appreciate it. Apologies that you went to the trouble of arranging someone to be around for the delivery. Our same day delivery service does require a signature and is not usually left as an authority to leave. This is quite unusual and we apologise for the inconvenience. If we can assist you any further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Great service and charming baskets with a modern spin. The delivery was a day or two later than originally scheduled but it was to be delivered in a remote town and basket wasn't urgent so I didn't mind but bear in mind if you are wanting delivery in a remote area.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to share your feedback. Wonderful to hear you had a positive experience and enjoyed your Treasured Tea Time hamper. Kind Regards Rachael Customer Service

Posted 5 years ago

“Great gift basket. Good selection, but the wine I paid extra to Upgrade was a bit disappointing”

Helpful Report

Posted 5 years ago

“great product, website easy to use”

Helpful Report

Posted 5 years ago

Thank you for your review Kayleen. Pleased to hear that you love our products and found the ordering process easy. We look forward to assisting you again in the near future. Kind Regards Rachael Customer Service

Posted 5 years ago

“Team loved the basket”

Helpful Report

Posted 5 years ago

Thank you so much for sharing! Lovely to hear your team enjoyed there Cheese and Wine Duo Hampers. Kind Regards Rachael Customer Service

Posted 5 years ago

“The package arrived on time and was well presented.”

Helpful Report

Posted 5 years ago

“My sister in law loved the blanket, cup and candle but unfortunately the chocolate had melted everywhere and leaked, luckily not over the lovely blanket and the melting moments had to be thrown out as had melted also. Next time I wouldn't order with food, I think it was just to hot in the van. I didn't consider the hot weather at the moment. But otherwise everything was lovely. Arrived on time.”

Helpful Report

Posted 5 years ago

“Recipients were surprised and delighted when they received their basket to celebrate the lunar new year.”

Helpful Report

Posted 5 years ago

“Excellent customer service, and excellent products. Only point of improvement is the automated notification system. Otherwise all other aspects are 5 stars.”

Helpful Report

Posted 5 years ago

Thank you so much Jenny for taking the time to share. The team are beyond thrilled to hear you had a positive customer service experience and that you love our variety of products. I will share your feedback with our IT department, we appreciate your suggestion. Looking forward to assisting you again in the near future. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Unfortunately,the champagne is sitting in the Post Office. The couple I was sending it too are both quite unwell, the genteman has not been outside his unit for 18 months. They were inside, and Star Track did not go up to the unit, or knock on the door,but left a note in the letter box. I have asked Star Track to pick the champagne up from the post office and deliver it to the door. I rang Monday night. It is still in the Post Office. I just spoke to Star Track again today.”

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Posted 5 years ago

“Thank you for your help!”

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Posted 5 years ago

Thank you Sal for your review! You're most welcome, looking forward to assisting you again shortly. Kind Regards Rachael Customer Service

Posted 5 years ago

“Happy with the basket , easy to order on line”

Helpful Report

Posted 5 years ago

“The computerised address screen saying the unit no. box was 'optional' led me to include the unit number with the street address, which saw the unit number dropped in the delivery address and no delivery on the date specified. A query led to a very rapid response, and ultimately the delivery of two hampers. So it would be worth being more explicit about what goes where in the delivery address, but I can't fault the response once the problem was made known. The recipients were very happy with the hamper(s).”

Helpful Report

Posted 5 years ago

“Well presented, good quality items. Hamper arrived on time, website easy to use”

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Posted 5 years ago

“Customer service was great. Its a reliable and authentic service.”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,200 reviews