Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,295 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, and excellent products. Only point of improvement is the automated notification system. Otherwise all other aspects are 5 stars.”

Helpful Report

Posted 5 years ago

Thank you so much Jenny for taking the time to share. The team are beyond thrilled to hear you had a positive customer service experience and that you love our variety of products. I will share your feedback with our IT department, we appreciate your suggestion. Looking forward to assisting you again in the near future. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Unfortunately,the champagne is sitting in the Post Office. The couple I was sending it too are both quite unwell, the genteman has not been outside his unit for 18 months. They were inside, and Star Track did not go up to the unit, or knock on the door,but left a note in the letter box. I have asked Star Track to pick the champagne up from the post office and deliver it to the door. I rang Monday night. It is still in the Post Office. I just spoke to Star Track again today.”

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Posted 5 years ago

“Thank you for your help!”

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Posted 5 years ago

Thank you Sal for your review! You're most welcome, looking forward to assisting you again shortly. Kind Regards Rachael Customer Service

Posted 5 years ago

“Happy with the basket , easy to order on line”

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Posted 5 years ago

“The computerised address screen saying the unit no. box was 'optional' led me to include the unit number with the street address, which saw the unit number dropped in the delivery address and no delivery on the date specified. A query led to a very rapid response, and ultimately the delivery of two hampers. So it would be worth being more explicit about what goes where in the delivery address, but I can't fault the response once the problem was made known. The recipients were very happy with the hamper(s).”

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Posted 5 years ago

“Well presented, good quality items. Hamper arrived on time, website easy to use”

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Posted 5 years ago

“Customer service was great. Its a reliable and authentic service.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“My clients loved the baskets. The best part was the wonderful service in getting it together and delivered in just four hours on last working day before Christmas. Well done!”

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Posted 5 years ago

“They said it was lovely and well presented. Thank you!”

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Posted 5 years ago

“Quick and easy ordering process. Makes for ideal international gift giving.”

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Posted 5 years ago

“Gift was good quality but was not delivered on the correct date.”

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Posted 5 years ago

“Great service- Thank you”

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Posted 5 years ago

“Fast delivery (early), good quality products.”

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Posted 5 years ago

“Wasn’t delivered on the day I selected but was still a great basket”

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Posted 5 years ago

“Checkout and live chat service was good but I never actually received confirmation that my gift received received their gift... I hope they did?”

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Posted 5 years ago

“The order process was fine and went smoothly.”

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Posted 5 years ago

“A generally good experience, although the basket was delivered a day late (and it went to the office next door). An advice that it was going to be late would have been appreciated..”

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Posted 5 years ago

“Gift basket was well presented and minor delivery problem rectified. Thanks!”

Helpful Report

Posted 6 years ago

Thank you Ben for reaching out regarding your delivery. We have looked into this further for you and can confirm your gift was delivered to the address you provided on your order form. Our customer service team were in contact with you via email and refunded your shipping fee as it appears your gift was delivered a few days after your chosen gift delivery date. We apologise that your gift did not arrive on time and for any disappointment caused. If there is anything else we can assist you with please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“Nice hamper. The kids love it. Thank you.”

Helpful Report

Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,295 reviews