Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,439 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product, website easy to use”

Helpful Report

Posted 6 years ago

Thank you for your review Kayleen. Pleased to hear that you love our products and found the ordering process easy. We look forward to assisting you again in the near future. Kind Regards Rachael Customer Service

Posted 6 years ago

“Team loved the basket”

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Posted 6 years ago

Thank you so much for sharing! Lovely to hear your team enjoyed there Cheese and Wine Duo Hampers. Kind Regards Rachael Customer Service

Posted 6 years ago

“The package arrived on time and was well presented.”

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Posted 6 years ago

“My sister in law loved the blanket, cup and candle but unfortunately the chocolate had melted everywhere and leaked, luckily not over the lovely blanket and the melting moments had to be thrown out as had melted also. Next time I wouldn't order with food, I think it was just to hot in the van. I didn't consider the hot weather at the moment. But otherwise everything was lovely. Arrived on time.”

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Posted 6 years ago

“Recipients were surprised and delighted when they received their basket to celebrate the lunar new year.”

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Posted 6 years ago

“Excellent customer service, and excellent products. Only point of improvement is the automated notification system. Otherwise all other aspects are 5 stars.”

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Posted 6 years ago

Thank you so much Jenny for taking the time to share. The team are beyond thrilled to hear you had a positive customer service experience and that you love our variety of products. I will share your feedback with our IT department, we appreciate your suggestion. Looking forward to assisting you again in the near future. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Unfortunately,the champagne is sitting in the Post Office. The couple I was sending it too are both quite unwell, the genteman has not been outside his unit for 18 months. They were inside, and Star Track did not go up to the unit, or knock on the door,but left a note in the letter box. I have asked Star Track to pick the champagne up from the post office and deliver it to the door. I rang Monday night. It is still in the Post Office. I just spoke to Star Track again today.”

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Posted 6 years ago

“Thank you for your help!”

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Posted 6 years ago

Thank you Sal for your review! You're most welcome, looking forward to assisting you again shortly. Kind Regards Rachael Customer Service

Posted 6 years ago

“Happy with the basket , easy to order on line”

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Posted 6 years ago

“The computerised address screen saying the unit no. box was 'optional' led me to include the unit number with the street address, which saw the unit number dropped in the delivery address and no delivery on the date specified. A query led to a very rapid response, and ultimately the delivery of two hampers. So it would be worth being more explicit about what goes where in the delivery address, but I can't fault the response once the problem was made known. The recipients were very happy with the hamper(s).”

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Posted 6 years ago

“Well presented, good quality items. Hamper arrived on time, website easy to use”

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Posted 6 years ago

“Customer service was great. Its a reliable and authentic service.”

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Posted 6 years ago

“Good service.”

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Posted 6 years ago

“My clients loved the baskets. The best part was the wonderful service in getting it together and delivered in just four hours on last working day before Christmas. Well done!”

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Posted 6 years ago

“They said it was lovely and well presented. Thank you!”

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Posted 6 years ago

“Quick and easy ordering process. Makes for ideal international gift giving.”

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Posted 6 years ago

“Gift was good quality but was not delivered on the correct date.”

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Posted 6 years ago

“Great service- Thank you”

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Posted 6 years ago

“Fast delivery (early), good quality products.”

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Posted 6 years ago

“Wasn’t delivered on the day I selected but was still a great basket”

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Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,439 reviews